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“Average Value”

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Holiday Inn Charleston Riverview
Ranked #43 of 61 Hotels in Charleston
valley stream
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Average Value”
Reviewed 24 May 2013

This was our first visit to Charleston and the Holiday Inn Riverview. We choose this hotel because we had points in the Holiday Inn Priority Club program which this hotel accepts. They are actually the closet IC Hotel Group to downtown Charleston which accepts Priority Club points.

Many of the comments posted on here are valid - the property is old but it is renovated. The rooms are on the small side. As noted, it is also very difficult driving in and out of the hotel parking lot since it is located in the middle of US Highway 17.

What I would not agree with are negative comments regarding the staff. We found all of the staff at his hotel to helpful and friendly.

If you are looking for a reasonable priced hotel very close to Charleston go with this Holiday Inn. If you are looking for something 4 or 5 star, pay $100 more per night and stay at a boutique hotel in downtown Charleston.

Room Tip: High floor, river view
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  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank rich l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 10 June 2013
Dear Rich I,
Thank you so much for your business! We appreciate the loyalty of PC Reward members and value their business; therefore, we accept PC Points almost all the time. Our staff prides itself on always providing great “Southern Hospitality.” We look forward to your business in the future.
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Thomasville
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 May 2013

Stayed here for the first time last month. I go every 6 months to MUSC for a checkup and now that I have found this hotel, will be staying here from now on. A little tricky entering and exiting parking lot, just have patience and use your blinker. Very clean room. Had a view of the downtown and river. With Hilton card (free sign up) rec'd 2 passes for breakfast. That's right, passes to go to the top floor at sunrise, sit by the windows, order your coffee, etc and help yourself to a great buffet breakfast. Normal cost is 8.00 without pass. Cloth napkins, nice silverward, service, etc.. After breakfast the shuttle was waiting for me. Took me to the front door and the medical building I was going to in 5 minutes! NO COST OF PARKING! Would have picked me up, but husband did that.
Great wonderful first impression. Looking forward to our next trip.

Room Tip: Ask for a room overlooking the river.
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  • Stayed April 2013, travelled on business
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Helpful?
1 Thank fun4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 23 May 2013
Dear fun4us,
Thank you so much for your business! We are so glad you enjoyed your coffee and hot breakfast while watching the sunrise over the Holy City. The MUSC rate includes breakfast for two, complimentary parking and a shuttle ride to the hospital during your stay. We look forward to your next visit with us in the future, thanks again!
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Las Cruces, New Mexico
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 May 2013

This round hotel really does have great views of Charleston. The rooms were well-appointed, a lot more space in the king than the double. Everything was clean and the wifi worked the whole time. Unfortunately, cannot say the same about the elevators. There was always one working, but in a hotel this size, that sometimes meant really long waits--even when both were working, the waits seemed very long. The front desk was very friendly and helpful. It was a bit frustrating, though, to wait till late afternoon for the room to be cleaned, especially as housekeeping was parked in the neighboring room watching tv for an hour. This was convenient with a car, but without I would have wanted to stay closer to the market area.

  • Stayed April 2013, travelled with family
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Helpful?
Thank hippiechickinsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 13 May 2013
Dear hippiechickinsing,
Thank you very much for your business! Our views of the Ashley River and downtown Charleston are spectacular especially from the restaurant. Our complimentary WIFI for every guest gives them the opportunity to check email, search the web or share photos on Facebook. Once you check in and park your car we have a complimentary shuttle that will transport you to downtown so you don’t have to worry about parking meters or costly parking garages.
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Vineland, New Jersey
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 May 2013

Beautiful from the outside...Thats where it ends!! bets were too soft. First of all for the price there should have been a continental breakfast offered instead a buffet which they charge $9.99 was offered..POWDERED EGGS!! thats about it a few pancakes!! My friends had NO HOT WATER in their room they were also woken up by trash pickup under their window. Very noisy worse HOTEL I ever stayed in. Could not wait to get home to write this review.

Room Tip: Never take advice from a honeymoon couple on a cruise!! LOL
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  • Stayed May 2013, travelled with family
    • Value
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Helpful?
Thank lalablue426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 13 May 2013
Dear lalablue426,
Thank you for your comments. The Holiday Inn does have packages that include breakfast it’s a wonderful value especially if you are traveling with a family. The extensive breakfast buffet has: scrambled eggs, bacon, sausage, hash browns, grits, pancakes, toast, fruit, yogurt, Danishes, oatmeal and cereal. If you are not interested in the buffet we have a full breakfast menu that has a plethora of items to choose from. Thanks again for your comments, we will contact our trash removal company and adjust our pick up times.
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Travellers are raving about these Charleston hotels

Westerly, Rhode Island
Level Contributor
86 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 May 2013

Hotel location is great.Easy car dive to downtown Charleston.Parking can be a problem in the city. Wonderfiul view from the ninth floor.Get the breakfast for it a wonderful value.It on the top floor with windows all around.Room was very clean and nice.Staff were very friendly.I will stay here again.My husband goes to MUSC and the VA hospital often.It is easy over the bridge.Next time I will eat dinner there.Got my car booted in lot when I brought my husband into restaurant Fig.He has Parkinsons and could not leave him on the curb.Handicap plate and all.Skip Fig.Just to noisy and not good.

Room Tip: Try to get room on high floor with water view
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank DonnaV90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 13 May 2013
Dear Donna V,
Thanks for choosing us for your business. We appreciate your wonderful comments and will pass them along to the staff. We look forward to your business in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, Oklahoma
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2013

The front desk clerk was unpleasant upon checkin,the rooms are dated and not very clean, and it is not convenient to anything. The hotel sits across the bridge from downtown and in between 2 highways so you can imagine the traffic noise. Further more, you are taking your life in your hands trying to exit from the parking lot onto the highway going back into the city.
I have to say though, the worst part of the hotel was the lack of customer service. The woman who checked us in never smiled or looked us in the eye. She was hateful and acted like she was running a dorm instead of a hotel. I tried contacting a manager one morning and no one was available. I left a voice message along with my cell phone number and someone finally called and left a message on the room phone at 4:45p.m. that evening. The people cleaning the rooms yell up and down the halls to each other all morning every morning and let the doors bang against the security lock. This place is poorly managed!
I might go back to South Carolina, but I won't go back to that hotel.

  • Stayed April 2013, travelled with family
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Helpful?
2 Thank TNOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charleston Riverview, responded to this review, 20 May 2013
Dear TNOK,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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2 reviews
Reviewed 5 May 2013 via mobile

Great staff. They were very respectful of a sudden change of my circumstances, and they didn't blink an eye. I wish could remember the names of the two staff members I spoke with. They were both extremely helpful.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northntravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, 13 May 2013
Dear Northntravlr,
Thanks for staying with us! I am glad my staff exceeded your expectations, we pride ourselves on “Southern Hospitality” and excellent customer service.
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Additional Information about Holiday Inn Charleston Riverview

Property: Holiday Inn Charleston Riverview
Address: 301 Savannah Highway, U.S. Highway 17, Charleston, SC 29407-7263
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 61 Hotels in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Charleston Riverview 3*
Number of rooms: 178
Official Description (provided by the hotel):
All the beauty, romance and adventure of Historic Charleston, South Carolina are located right outside the front doors of the Holiday Inn Charleston Riverview. On the banks of the Ashley River you are just minutes from Charleston with its many restaurants, shops and historic attractions. If you are looking for a day at the beach, we're only 10 minutes away from Folly Beach, Sullivan's Island, and the Isle of Palms. Join us atop the hotel in our HarborView Restaurant & Lounge for spectacular lowcountry cuisine, and breathtaking views of the Ashley River and the beautiful downtown skyline. The hotel is conveniently situated on Highway 17, with easy access to Charleston's popular destinations, such as: The Citadel, MUSC, the College of Charleston, Riverdogs Stadium, and of course the historic downtown area. Experience a Charleston landmark and true southern hospitality at the Holiday Inn Charleston Riverview. ... more   less 
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Also Known As:
Holiday Inn Charleston Riverview Hotel Charleston
Charleston Holiday Inn

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