Our recent stay at the Charleston Marriott was not to the standards of the Marriott brand. When we first arrived, we had a reservation for two queen beds(note, a confirmation email had been sent two weeks prior) but the front desk agent ,also manager , had seen we had booked a king room. Although we originally had booked a king bed, we modified our room to two queens two weeks before our stay. She struggled trying to find a room with two queens and offered handicap rooms or the king. Although there were "No other Available Rooms", after five minutes, she found more than 2 rooms in the resort.
Room 222 was our first room in the hotel and was not satisfactory. As previous problems with the Marriott brand made us want a nice room all around. The toilet was noisy and water ran. The vent in the bathroom did not work at all, and the adjoining room door was noisy. With this we changed rooms
Before we entered the room, the bellman had a difficult time opening the room door. He had to slam his shoulder into the door in order to open. He did not seem phased at all as if normal. Guest may have difficulty in emergencies leaving their rooms.
The air conditioner had trouble working and though it ran all night , cold air never came through . We called the engineer to see if the air could be made cooler and he partly fixed it, but never met target temperature. When he had opened the unit, dust was clumped everywhere. We then looked about the room to notice dust packed to the point it could not be moved by a finger. We had enough of the room and tried reaching other hotels, but all of them were busy. Eventually, it got too late, so we had to stay in the room for the night.
We opened the curtains to our window and the view was terrible. We had rusty air conditioning units with the crown jewel being a half smoked cigar. We were not high enough to see the sights of historic Charleston or the river the hotel layed on at all
Before we went to bed, we called the front desk to ask them to change the air filter because of health concerns. Even with that, we were coughing through the night and had sore throats in the morning. We had a number of other issues with the room also such as:
A broken luggage rack
Two rolls of used toilet paper
A ring in the toilet bowl
Holes bitten in the curtain
Curtain off the track
A blinking smoke detector
One set of towels for guest
a bed skirt that had not been fitted
This was an extreme inconvenience the next day. We spent 5hrs finding another hotel, and missed most of our family event. It burdened the entire trip as we had to cancel sight seeing and other activities planned for the two days.Our stay was atrocious.
- Official Description (provided by the hotel):
- Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more less
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- Also Known As:
- Charleston Marriott Hotel Charleston
- Marriott Charleston