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“Great money-saving choice”

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Town & Country Inn and Suites
Ranked #10 of 60 Hotels in Charleston
Certificate of Excellence
Parkland, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great money-saving choice”
5 of 5 bubbles Reviewed 3 November 2013

We spent two nights in Charleston as part of a 2 city road trip (the other being Savannah). To keep the budget in line, we chose to stay outside of downtown Charleston and the choice worked out perfectly. The drive into the city was 10-15 minutes and painless. All of the reviews are pretty much spot on. The hotel is clean, well-appointed and the breakfast buffet top-notch. By booking directly through the hotel, we received a $15 voucher toward the breakfast for each night upon check-in. The room itself was a very comfortable size - mini fridge, microwave, coffemaker, etc.
If I wanted to be nit-picky, the bathroom, while beautiful, could have been better designed from a functional standpoint. The glass door enclosed walk in shower had no grab bars, and in order to turn on the water, you had to physically step into the shower and get wet.
We would not hesitate to stay there again should we revisit Charleston sometime down the road.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 4 November 2013
We are so thankful that you agree with the other reviewers in the Trip Advisor community that have found our family owned and operated hotel to be the perfect choice to call home during your travels. I am so glad that you enjoyed the hotel, the food and the value you received. We look forward to being of service to you again in the near future.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,478 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Celina, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

This was our first time staying in Charleston and we were so glad we chose Town & country Inn and Suites. The entire Inn was beautiful, the Staff was warm and welcoming and went above and beyond fulfilling each of our requests. After we had checked out, Our housekeeper found a jacket with a wallet in it and immediately notified the appropriate staff. They immediately notified us and offered to put the jacket in the mail. It was received in a very timely manner. Our room was very clean, the mattress was very comfortable and the furnishings were updated and charming. We would gladly stay at Town and Country Inn and Suites again.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 4 November 2013
Thanks for describing our family owned and operated hotel as beautiful... our staff as warm, accommodating, and beyond fulfilling. These are the kinds of things we do every day in the hotel but I wanted to thank you for noticing that and pointing it out to the Trip Advisor Community. Thanks again for the Five Star review!
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simpsonville, SC
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

The woman who greeted us at the desk was upbeat and welcoming. She answered our questions readily. This hotel outside of the downtown area is a great find. We had a two Queen bed room. It was spacious enough for us. The bathroom was wonderful as I loved the large tile/glass shower area. The bedding was extremely comfortable. I liked the unusual layout of the building with an enclosed pool area sporting very comfortable furniture. We received a night stay for $99 which included a $15 voucher for either dinner or breakfast. My husband and I shared a ham/cheese omelet, hash browns, toast and coffee...at no cost thanks to the voucher. I plan to come back again to see more of Charleston and will definitely make this my "home base".

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 4 November 2013
Thanks for all the compliments you gave us but especially on how exceptional the service was that you were given by our “upbeat” staff. Thanks also for pointing out how much you enjoyed the $15 Food and Beverage voucher that we provide for guests who book directly through the hotel. I am so pleased to hear that our family owned an operated hotel is your new “home base” and look forward to your future stay with us
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 2 November 2013

The room is a 10 - no doubt. Wonderful bed, great pillows, awesome bath with separate shower and tub, quiet and spacious.

But the service from the front of the hotel leaves much to be desired. Arrived early but there was no effort to get us into the room prior to the 3:00 check in - literally checked in at 2:55. The entire entrance was taken over by some kind of event so there was no parking and the registration for the event was placed directly inside the front door so you had to negotiate through this mass of people to the front desk. Spoke with 3 different people at the front desk and not one of them was remotely friendly.

Room comes with a $15 voucher for food each day but you need to know that you cannot combine any of the days so if your schedule does not fit the hours the restaurant is open the vouchers become useless. Left very early on a Sunday morning and returned around 7:30 pm expecting to get dinner but the restaurant was already closed. If you use the voucher for breakfast, mid-week breakfast is $10 per person PLUS $2.50 for coffee or tea (these are not included in the buffet).

Attempted to return to the room after breakfast on the last day and our room key did not open the door to the hotel section. So we returned to the front desk to have the card reset. I gave them the wrong room number (my fault) but the front desk person did not check the room number so she reset the card to the wrong room number. I actually was provided access to a room that was not mine!

If you are just looking for an awesome room, then definitely stay here but if you expect some level of service and security, you might was to look elsewhere.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 4 November 2013
I am honored by your flattering review of our hotel guestrooms and sincerely appreciate you pointing that out. I also read the comments you made about the service and it appears that we did not do everything possible to make you happy which is extremely unusual as hundreds of previous guest reviews on Trip Advisor state how exceptional our service is. Please call me at 843-571-1000 and I will do everything in my power to make sure you are happy and taken care of.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

We were amazed how beauty a room we got for 1/3 of the price of the historical district hotels. It was the nicest room of the seven which we stayed on our 13 day vacation. The only negatives were the difficulty in making a left turn from the property due to heavy traffic and the very long walk from the lobby to our room towards the back (we ended up parking as close to the back door as was possible). We have to praise them for their great service when my wife accidentally left two of her favorite outdoor coats in the room when we left. We didn't discover this until we arrived in Savannah. I made a call the next day and asked them if they found and kept them. My wife feared that the cleaning staff would just throw them out. The front desk person checked to see if they still had them. After a call back to us, they said found them. I asked if they could mail them back to our home. After paying a $20 fee, they arrive a week later. We wished that all our hotels were as nice.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 4 November 2013
I am so glad to hear how you were amazed with the value we provide here at our family owned and operated hotel. That you also found our service to be worthy of praise is exceptional. Please tell your friends and come see us again. We will look forward to your return visit.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

The hotel is located 10-15 minutes by car from the historic district. Although the address is on Savannah Highway, it is not noisy in the rooms. The hotel is freshly renovated and the rooms are spacious, clean and modern (especially the bathroom).

The breakfast buffet was great - fresh eggs (even omelette on Sunday), sausages, biscuits, pancakes and fruit. It was worth the $ 9 - 10 we had to pay.

The service was outstanding - everybody was helpful and friendly.

If you do not feel like paying the high prices for accommodation in Charlestown downtown, this is a place for you.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aleste_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 1 November 2013
Thanks so much for the Five Star review of our family owned and oper2tdf hotel. Our entire family works here so we really appreciate your taking the time to do that. We also appreciate you pointing out how much you enjoyed the guestrooms, the food in our restaurant, the service and the outstanding value that you felt you received. Please remember us when you come back to Charleston.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

This is the nicest under $200 hotel that I have ever stayed at. Zero complaints, just pleasantly surprised considering the price. The beds are comfortable, the furniture and decor is upscale, the staff is very friendly. The only disadvantage is that it is a 10-15 minute drive to downtown historic Charleston which was not an issue to us. One thing though the black decor rooms shown on their sites was not the same as what we had with more earth toned decor which other travelers have posted pictures. I prefer the earth tones but my wife liked the black theme.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this review, 31 October 2013
I am so glad that you had a fantastic stay with us. We definitely aim to give you the most upscale experience for the price anywhere. I am glad that you noticed that. When reading your review I was confused by the "Black décor" room you had mentioned though. We don't have any guestrooms that feature black or even dark décor..everything is light in color. Regardless, we are thankful for your business and hope to see you again.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Town & Country Inn and Suites

Property: Town & Country Inn and Suites
Address: 2008 Savannah Highway, Charleston, SC 29407-6286
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#2 Business Hotel in Charleston
#5 Family Hotel in Charleston
#8 Romantic Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Town & Country Inn and Suites 3*
Number of rooms: 129
Official Description (provided by the hotel):
Completed in May 2013 a $12,000,000 total guestroom rebuild!! Located within a 15 minute drive of the historic district and featuring a level of comfort and attention to detail that will surprise you at this price point. Convenient onsite dining featuring locally renowned full service Trotters Restaurant serving breakfast, lunch and dinner in our smoke-free hotel. Enjoy a lush outdoor pool and courtyard, extensive hot breakfast buffet with servers, free wired and wireless internet access and a modern 6,500 square foot meeting facility. Wide variety of room types and suites available to accommodate every need including Family, Luxury, and Extended Stay Suites. ... more   less 
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Also Known As:
Town And Country Hotel Charleston
Town And Country Charleston
Charleston Country Inn

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