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“A nice and comfortable hotel”

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Town & Country Inn and Suites
Ranked #8 of 62 Hotels in Charleston
Certificate of Excellence
Reviewed 2 January 2014

This a very well equipped and comfortable hotel. We stayed 3 nights and had a good size room, with a comfortable bed. Being on the Savannah highway can make it a little difficult to access during peak traffic periods, however no reason to not consider this hotel as it represents good value. The laundry available for guests is also very convenient.
The hotel is located next door to a supermarket which is convenient if you want to eat in.

Stayed: December 2013, travelled as a couple
1  Thank travelrulesAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

Thanks for saying you found us to be well equipped, comfortable, and a great value. Please think of us the next time you are looking for a great value for your money combined with attention to detail and a guest focused experience.
Erin T. England - Director of Sales and Guest satisfaction

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1,220 - 1,226 of 1,652 reviews

Reviewed 1 January 2014

We had a very nice experience at the Town and Country Inn. Many people have given this place a really great review. I can see why in some ways but do not overestimate what you are getting into. This is a really nice place but not luxurious.

Let me give you the pluses, average point and minuses.

Pluses:
1) Location - 15 minutes from downtown. Not too far.
2) Check-in - Jennifer (she had a different spelling to her name).
3) Service - Everyone at this place is amazingly helpful. Hat's off to the management for instilling the right culture with your people.
4) Clean - Major kudos to housekeeping
5) Workstation - free internet and working well.
6) Well maintained fridge, microwave and coffee maker for use.
7) Shower

Average:
1) Bed comfort level is average
2) Bath tub
3) Provide soap and shampoo

Minuses:
1) Location is 15 minutes from downtown
2) Very practical choice but do not anticipate high luxury.

  • Stayed: January 2014, travelled with family
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1  Thank BusLeis45458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

I really appreciate the review and your choice to stay with us. After reading your comments I do wonder about the reasonability of your review and point out that you appear to have been expecting an over the top luxury experience for the value conscious price we are offering. Clearly there are options downtown that fall into in the high luxury category BUT they cost hundreds of dollars more per night plus valet parking if you are not aware. The many previous reviews of our property by past guests state very clearly that they feel they received more luxury and overall value for the money in our hotel than anywhere they have stayed before. We hope to see you again.
Erin T. England - Director of Sales and Guest satisfaction

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Reviewed 1 January 2014

We were staying a week in Hilton Head, SC and decided to take the long drive to Charleston and stay the night here. The rooms are large and very comfortable, with lovely amenities. It's a perfect location for visiting Charleston. And the price can't be beat. I'm honestly that such an upscale hotel could be had for the price. We also got a voucher for the restaurant and had the breakfast buffet. This is the place to stay for Charleston. Highly recommend.

  • Stayed: November 2013, travelled as a couple
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1  Thank CathyFitz2451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

I see that you are a seasoned traveler and know what guests usually can expect to get at this price point. Thanks for pointing that out and letting other potential guests who do not frequently stay in hotels and may not be aware know what a value we are really giving them. If there is anything I can do for you please let me know.
Erin T. England - Director of Sales and Guest Satisfaction

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Reviewed 31 December 2013

My family and I stayed at this hotel and we were pleasantly surprised with how clean the room was and extremely comfortable beds. The other amenities in the room were outstanding. Big rooms with seating areas! The prize if you book a head of time was not bad either. They offer a $15 voucher you can use at the restaurant on the first floor. The staff during breakfast was most gracious. There was an option for breakfast buffet or made to order. We chose the buffet which was excellent with a variety of items on the menu. The omelets and crepes which one could customize were outstanding. The food was perfect and the atmosphere fabulous! We will definitely stay here again in the future and highly recommend it to friends.

  • Stayed: December 2013, travelled with family
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1  Thank Hadasah1936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

Thanks so much for out outstanding Five Star review! We very much appreciate it as we are not a chain or franchise... We are a family owned and run business around for four generations. I am so glad that you enjoyed our breakfast and had a variety of the buffet and menu items. Please come see us again.
Erin T. England - Director of Sales and Guest Satisfaction

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Reviewed 31 December 2013

We stayed here 4 nights between Christmas and New Years. We liked this location after the hustle and bustle of downtown, with easy access to the Plantations. It is in a safe area and we were able to walk to several places to eat, also a grocery store. The room was exceptional, very clean and a very comfortable bed. While the weather did not permit us to use the beautiful pool area, it would have been perfect on a hot day.The Staff was very attentive and friendly. The restaurant served a nice breakfast (especially the omelet station on the weekend) to start out our day.

  • Stayed: December 2013, travelled as a couple
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1  Thank Karen_Wayne_KREW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

We so appreciate your wonderful Five Star review of our family owned and operated hotel. Thanks for the compliments on the convenient location, the amenities of the hotel and the staff. We appreciate your business please come again.
Erin T. England - Director of Sales and Guest Satisfaction

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Reviewed 31 December 2013

My boyfriend and I are currently staying at the hotel. This is our last night in and we have loved the hotel. We are in the King AirTub Suite. The room is decently large and it was very clean. The hotel uses "green" products from paper to Shampoo. The beds are very soft and each room has a built in thermostat. The staff was very courteous from the main desk to the housekeeping. . The Air tub was enough that my 6'3 boyfriend could completely stretch out with any problems. Room Service and Buffet in Trotters Restaurant inside the hotel was good as well.

My only complaints are the view (unless you have a view of the pool) is nonexistent and the air unit would make very odd noises when cutting on. Also if you are
wanting to see the various tourist attractions in Charleston it is a 15 minute drive to the Historic Charleston area and you drive though some run down areas depending on where you do. If you are into tourism sites I would choose a hotel across the bridge.

Room Tip: Room Service cost $3 charge, automatic 17% gratuity and sales tax.
See more room tips
  • Stayed: December 2013, travelled as a couple
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1  Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

Thanks for recognizing the value provided for the price. We appreciate that you realize that in exchange for a 10-15 minute drive (depending on traffic) you will save hundreds of dollars per night on a hotel room of comparable quality. Please come see us again.
Erin T. England - Director of Sales and Guest Satisfaction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

This motel sports lots of marble surfaces and fancy rugs in the hall ways, but overall our stay was far from perfect. There was no hairdryer in the room (the "engineer" had to deliver one), the bathroom had no heat, and the (very chic) glass door in the shower stuck. I had to get my husband to push hard to open it. There is a strange system for breakfast. No free breakfast, but you get a $15 voucher per night. The problem is that the breakfast cost $8.99 each, plus $2.50 for coffee. That might had been okay if the food matched the elegant serving domes, but it didn't: canned biscuits, pale sausages, salty bacon, okay eggs, with orange juice and cranberry juice.
I won't be back.

Note that there is no indoor pool, though there is a fitness room.

  • Stayed: December 2013, travelled as a couple
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1  Thank jeanforrister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin E, Manager at Town & Country Inn and Suites, responded to this reviewResponded 3 January 2014

We appreciate your feedback but I do need to correct a few non-facts put forth in your review. Firstly we are not a motel... we are a hotel and additionally we are a full service hotel. There is a major difference between the two. Like all full service hotels we have a sit down style restaurant with servers. We offer this service for those guests who value this convenience. Obviously it is not mandatory that you eat in the restaurant however we do offer a $15.00 per day credit to use that provides value to those who prefer actual food served by a chef over a "food type product" for "free". I am sorry to hear that you do not like those options. We hope to see you again.
Erin T. England - Director of Sales and Guest Satisfaction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Town & Country Inn and Suites

Address: 2008 Savannah Highway, Charleston, SC 29407-6286
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#2 Business Hotel in Charleston
#8 Romantic Hotel in Charleston
Price Range: £75 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Town & Country Inn and Suites 3*
Number of rooms: 105
Official Description (provided by the hotel):
Completed in May 2013 a $12,000,000 total guestroom rebuild!! Located within a 15 minute drive of the historic district and featuring a level of comfort and attention to detail that will surprise you at this price point. Convenient onsite dining featuring locally renowned full service Trotters Restaurant serving breakfast, lunch and dinner in our smoke-free hotel. Enjoy a lush outdoor pool and courtyard, extensive hot breakfast buffet with servers, free wired and wireless internet access and a modern 6,500 square foot meeting facility. Wide variety of room types and suites available to accommodate every need including Family, Luxury, and Extended Stay Suites. ... more   less 
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Also Known As:
Town And Country Hotel Charleston
Town And Country Charleston
Charleston Country Inn

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