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“A Good Night's Sleep in the Hands of a New Friend”

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Sleep Inn at Bush River Road
Ranked #42 of 94 Hotels in Columbia
GreenLeadersPlatinum level
Chevy Chase, Maryland
Level Contributor
434 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
“A Good Night's Sleep in the Hands of a New Friend”
4 of 5 bubbles Reviewed 4 March 2014

On February 28th, having driven some 600 miles from Fort Pierce FL. Mrs Too and I were tired and a little hungry. We noted from a sign on I85 that there was a Sleep Inn at the next exit in Columbia, SC. We have almost always been quite happy with Choice Hotel properties, so we took the exit and the motel popped up right in front of us. We always face a toughie when arriving at any drive-by hotel, in that we need not just a room, but a smoking room. This time we were in luck on the first try. The front desk host was a cheerful soul who whisked us right in and sent us on upstairs. The room was an absolute beauty, and as spotless as a dairy. It wasn’t very long, though before we noticed that we had only two line voltage sockets. There was a coffee maker in the room, but it was unplugged. Plugging it back in was easy but now we had a single outlet to recharge the laptop and two camera batteries. That took a bit of planning, but we made up a little schedule and got started on it. That was when we noticed the message waiting light blinking on the room ‘phone. No button or combination of buttons had any effect whatever, prompting a call to Cheerful Soul who said that, yes, they were having trouble with the ‘phones. Disconnecting the signal/power cable from the RJ11 jack took care of that.

When we stopped at the desk to ask about a spot for dinner, C.S. was right in his element. I can’t tell you how frustrating it is to ask that and be told that the clerk had only been there two weeks and hasn’t any notion beyond McDonald’s. This man reeled off a regular litany of choices ending with a glowing recommendation that we try a spot called The Villa just a few blocks away. We did, and were so glad we did.

We slept like rocks, had an above average breakfast on the house, and went happily on our way home. All’s well that ends well, right?

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben_Theretoo406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 22 March 2014
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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254 reviews from our community

Traveller rating
    140
    56
    27
    21
    10
See reviews for
64
41
38
80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Florida
Level Contributor
84 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

We stayed here both to and from a trip from Florida to Pigeon Forge, TN. The hotel is conveniently located near - but not too near - interstates. We were not bothered by traffic noise at all. There is a very good Italian restaurant nearby. No one was at the reception when we arrived, but they appeared after a couple of bangs on the bell and were friendly and helpful. The room was fine, although our microwave did not work and I had to use the one in the breakfast area. I would stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank retired-teacher60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 25 January 2014
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lansing, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

I've stayed at Sleep Inn Columbia many times. We have a vacation condo in Florida so this is the perfect place to stop by on our drives down to the condo. I wouldn't stay anywhere else. After a long drive, I'm able to sleep comfortably in a nice, clean room and really feel refreshed. The pillows are amazing; I wish they would sell them to me. I get such a good sleep every time I sleep here. Best part is, I wake up to a great buffet in the morning. Easy to feed the kids and off we go to our condo in Orlando. The staff have gotten used to us coming every few months and really treats us well.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deep P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 18 January 2014
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We have just finished renovating public areas and are in the process of renovating all our rooms, few rooms are already completed.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harvard, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Recently my family stayed at the Sleep Inn Columbia,SC during a family trip. Upon entering, I noticed how exceptionally clean the lobby was. Staff was friendly and professional. The gentleman that checked us in made every effort to make our stay comfortable and enjoyable. We were exhausted and no trouble falling asleep! The rooms were very clean and the mattress and pillows were great! We definitely recommend this hotel and will definitely be staying there again. Wonderful stay at a great price!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sonya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 10 January 2014
We very much appreciate your time doing the review and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

I stayed at the Sleep Inn in Columbia, SC during a recent trip. First of all, I got a great deal for a clean room which included 1 king bed with a comfy mattress; also, the pillows were soft and dreamy! Secondly, the hotel staff members were welcoming and friendly; they were very helpful with answering questions about the area. Third, I enjoyed the breakfast that included many tasty options! The appearance of the hotel including the modern-looking lobby area as well as the location of the hotel (i.e., near restaurants and highways) were other positives. Overall, the experience was a pleasant one. I will definitely consider staying here again!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 5 January 2014
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 November 2013

After driving all day and exhausted, checked in....staff nice. Rooms were very dated to the 70's, but clean. Check in at 8:30. Hubby went straight to sleep. About 9:00 movement started upstairs...sounded like suitcases and large feet so thought it would stop shortly. It got worse, we thought they were pulling up the carpet and sounded like furniture moving. Why would they place us under this room? Finally at 11:15 I called the desk to ask if they were doing construction in the room above us. They did have a sign that asked us to bear with them, construction was in process. We did not sleep well .....I could not get to sleep until after 2:00 am and were really surprised that they did not at least compensate part of our bill. Just so sorry it was so noisy. They did call us back and tell us there were a lot of people in the room and they were asked to be quiet or leave. Not sure I will stay at a Sleep Inn again, this was our first time.

Stayed November 2013, travelled with family
Helpful?
1 Thank SjamisOn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 24 November 2013
Thank you for taking the time to priovide the feedback regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, Virginia
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 20 November 2013

We stayed at this hotel knowing that they were going through a remodel. But, our room was not finished or clean. The shower did not have enough water pressure to wash with, the bathroom floor and the shower had hair on them , the wood cabinet that contained the microwave and fridge was cover in paint spills and the paint job in the bathroom was never finished. I would not stay here again due to the poor cleaning. Also the bed was a cheap model that was hard as a rock.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cokeman72000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnColumbia, General Manager at Sleep Inn at Bush River Road, responded to this review, 24 November 2013
Thank you for taking the time to complete survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn at Bush River Road

Property: Sleep Inn at Bush River Road
Address: 1901 Rockland Rd, Columbia, SC 29210-6823 (Formerly Sleep Inn Columbia)
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Columbia
#6 Business Hotel in Columbia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sleep Inn at Bush River Road 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Conveniently located off I-20 at Bush River Road, near I-26, the Sleep Inn at Bush River Road places you right in the heart off all that is Columbia. You will find at your doorstep a wealth of different attractions such as Downtown Columbia, Riverbanks Zoo & Botanical Gardens, University of South Carolina, the home of the Gamecocks, and the town of Lexington and beautiful Lake Murray. ... more   less 
Reservation Options:
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Also Known As:
Sleep Inn Columbia Hotel Columbia
Columbia Sleep Inn

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