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“Quick, overnight stay”

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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
Ranked #35 of 94 Hotels in Columbia
Altoona, Pennsylvania
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Quick, overnight stay”
Reviewed 31 July 2014

We stopped at this Holiday Inn as a halfway point between Orlando and central PA. The facility was easy to find off I-77, the parking lot was very well lit, but the parking spaces are very tight and narrow. The staff was polite and very easy to work with - probably the best feature of this property. The cost for 2 beds was your typical price - between $115-$125. We noticed that the facility had a security guard patrolling the main area, which was nice to know but at the same time made us wonder why it was necessary. This property, while seemingly well kept, appears to get a lot of usage - possibly by soldiers from the nearby military base. It has a laundry facility and pool, as well as a pantry to purchase snacks if needed. Our room on the third floor was very large and spacious to the point where it seemed to be missing furniture. There was a ceiling fan to help circulate the air, but there was no way to control the speed. The room was also equipped with a microwave and refridgerator. The bathroom also had a lot of space, but if it had a fan to remove the steam from the shower, it wasn't working. We did notice some cosmetic issues, and in terms of cleanliness and attention to detail my wife felt housekeeping could have done a better job overall. A towel rack was falling out of the wall, there were some heavy scratch marks and dings on the walls and doors, but we could look past that. The beds were very comfortable, but the breakfast is only open until 9:30 AM. Overall, a decent place for a quick overnight stop with a 7-11 gas station right across the street.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 150thBucktailPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 28 October 2014
Thank you so much for staying at the Holiday Inn Express Fort Jackson. We do hope to see you again in the near future to give you an exceptional stay.
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215 reviews from our community

Traveller rating
    108
    57
    28
    10
    12
See reviews for
69
40
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64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Brookfield, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

My husband was attending school at Fort Jackson for a month and we (myself and my two daughters) were able to accompany him due to some medical reasons with our youngest daughter. We were so impressed with how clean the hotel was. After our first night, the General Manager offered to upgrade our room with two beds. We were put in a suite with plenty of room for our whole family. The front desk manager, Patrice, was nothing but amazing to our family and very accommodating. She regularly gave us suggestions on places to visit and always had a smile on her face! Travita was the breakfast attendant and she was one of the sweetest people I met in Columbia. She got to know us after a few days, addressed us by name, and always had a table set up with a high chair for my baby. She was so polite and ensured that we were taken care of. She defiantly made getting up in the morning for breakfast worth it. It's always nice to start the day with a warm, welcoming smile! Danika also worked in the breakfast area and was SO nice! I have zero complaints about the breakfast. The area was always clean, stocked, and organized. If I needed anything, either one of those ladies had no problem helping me. Lincoln is another team member we crossed path with frequently. It's always nice to walk into a hotel and be greeted with a smile and a hello. Even if it's 10 times a day, Lincoln always had a smile and kind words. It was much appreciated! We have had a fabulous time here at the Holiday Inn Express and I would totally recommend this hotel to anyone. You will be well taken care of and will always be greeted with smiles.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sami R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 23 July 2014
Thank you so much for writing this awesome review!! We greatly appreciate you staying with us. We enjoyed you and the kids staying with us, blessing us with your amazing spirits every day. We look forward to you staying with us in the future. Thank you and we hope you all stay with us in the future. Have an awesome summer!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medina, Ohio
Level 6 Contributor
107 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 12 July 2014

On our way to HHI from Ohio, we had a reservation made through Travelocity for a hotel in Beaufort SC. At 10am at night, we decided to call to be sure they had it and to let them know that we wouldn't be in until midnight. They didn't even have our reservation! Further, they were completely sold out! Called Travelocity and they cancelled the reservation but acted like it was the norm. No apology. Never again!

We quickly pulled off the interstate in Columbia SC at 10:30pm on a Friday night. I went into the lobby and was greeted by Kacie Ray. She advised she had a room that would fit my needs and at a rate that was reasonable. We checked in promptly and found the hotel to be clean and well appointed. We had a king room with a separate area with a pull out couch for the kids. It was a perfect setup! I'm in the room now watching cartoons with the 5-year old. The bfast looks good and we're going to try the pool before we leave, too. Also, I can say that the wifi is quick - about 7mbps down at 11pm and about the same at 7:30am on a Saturday.

Thanks goes to Kacie. He was nice, accepting, helpful and did her best to get us into a nice room at a reasonable rate. Thanks again!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank shumax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 23 July 2014
We are elated that you chose to stay with us. Thank you for writing this review and we look forward to you staying with us in the future. Hope the rest of your summer is awesome!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 July 2014

Stayed here for two days and wished it was longer. Staff was impeccable especially Kacie Ray, went way above any thing we have ever experienced. I would recommend you stay here over any properties in near Fort Jackson i by far.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank donald f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 16 July 2014
Thank you for staying with us. We are elated that you enjoyed your stay. We look forward to you all staying with us in the future. Have an awesome summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynchburg, Virginia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014

BUSINESS TRAVELER ALERT:

This specific hotel has a policy to charge full-price for an unused room with prior evening or day-of cancellations.

I and my traveling associate are IHG members and booked rooms at this hotel in May. The afternoon of our arrival we had to change hotels and called this hotel to notify them. The desk clerk required only an explanation - no problems. Two weeks later I found they had charged us full price for the rooms. The manager refused to respond to our request to rectify this and HI corporate had to take care of the matter on their behalf. Thanks HI Guest Services for their prompt attention.

If you travel and require minimum flexibility to cancel a reservation or change hotels this hotel is a risk - RECOMMEND trying other area options before staying at this location. Holiday Inn Harbeson is a good alternative.

UPDATE: Just a caution - this hotel has made several attempts to have this review removed from Tripadvisor.

Room Tip: If you are traveling on business - try another area hotel. If you're traveling for leisure and...
See more room tips
  • Stayed May 2014, travelled on business
    • Location
    • Service
Helpful?
1 Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 7 July 2014
Thank you for taking the time to review our property. We do understand your frustration with the cancellation policy but it is pretty standard in most branded hotels. We do our best to avoid situations like this by making the cancellation policy as clear as possible at the time of booking and through email confirmations. We also try very hard to accommodate a guest that does need to cancel and make other arrangements if given enough notice. It is unfortunate that we were unable to assist you with your cancellation as it was in the late afternoon on the day of the reservation. We wish we could do more for you but I do believe that Holiday Inn Corporate did give you a full refund as a good will gesture. I apologize for your comments being removed multiple times but it was the decision of Tripadvisor because your review still does not meet their standards as they have already informed you.
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1 review
Reviewed 26 June 2014 via mobile

The service was great especially from Kacie Ray she was very polite and always had a smile on her face. The cleanliness was great to I always came home to a clean room. The overall staff was very friendly and approachable. Will definitely be staying at this hotel when I visit the Columbia fort jackson area again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 7 July 2014
Thank you very much for taking the time to review our hotel. We are excited to hear that Kacie Ray was able to provide excellent service along with the rest of the staff. Please do keep us in mind for your future visits to Columbia.
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Cosmopolis, Washington
1 review
Reviewed 13 June 2014

First of all this a very nice Holiday Inn Express (great accommodation's). The staff was very helpful and courteous as the lady on days (front desk) helped assist me with my laundry and Stacy on night shift was able to help with printing a receipt the night before. I would just like to say thanks to all of you making my stay awesome.

Wayne Cotton

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGRHIE, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia-Fort Jackson, responded to this review, 16 June 2014
Thank you so much for giving us an awesome review. We are glad that we could be of assistance and that you enjoyed your stay with us. We look forward to you staying with us. We hope you have an amazing summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

Property: Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
Address: 7329 Garners Ferry Rd, Columbia, SC 29209-2110
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbia-Fort Jackson 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Columbia hotel is surrounded by businesses and attractions. The Holiday Inn Express Hotel and Suites of Columbia-Fort Jackson, located 14 miles from Columbia Metropolitan Airport (CAE) and 5 miles from the CLB Amtrak Station, puts you only minutes away from the major business and culture districts of Columbia, SC. Business travelers lodging in this Columbia hotel are less than five miles from the Vista and Five Points business districts as well as the State Capitol. You'll find our Columbia hotel is one of the closest accommodations to both Fort Jackson and the University of South Carolina. Both the Columbia Metropolitan Convention Center and the hotel's three meeting rooms are available for you to host an event while traveling. The area offers a vibrant cultural life. You can check out the art galleries in Five Points or relax at Finlay Park in the Vista near our Columbia hotel. Downtown Columbia hosts multiple art shows, free concerts, and cultural events throughout the year. You'll also find the peaceful Riverfront Park ,as well as Riverbanks Zoo and Botanical Gardens within seven miles of the hotel. This Columbia hotel shows you true southern hospitality by offering amenities such as a 24-hour convenience store and an indoor, heated pool and whirlpool. You'll enjoy a complimentary hot breakfast bar and a 100% non-smoking hotel room when you stay at the Columbia, SC Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Columbia-Fort Jackson
Holiday Inn Columbia
Holiday Inn Express Columbia
Columbia Holiday Inn

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