First I had to talk to someone about adjusting my rate because I was staying on business with the Federal government. On the day I checked in I was told, "You will have to talk to the manager but he's not here now. He should be here in the morning." Because I was off to work early I called twice during the day, left voicemails and received no response. Later that day when I returned to the hotel I asked for the manager and had to wait standing at the counter for several minutes until he came out from the back room. After hearing my situation, which also affected 2 other guests, I was told he had to contact corporate to find out if there was anything he could do about it. He would let me know tomorrow. I immediately saw this as a stalling tactic lie but gave him the benefit of the doubt. The next day, I was told that he contacted corporate and was waiting to hear back from them. (another stalling tactic) On the following day, the manager told me there was nothing he could do to adjust the rate. (really?) I told him that is unfortunate because it would be a shame for him to loose the business generated by my company and others working in the area regularly. At this point I decided that I would not be staying there anymore but to add insult to injury... On the last morning of my stay I was given a copy of my bill and when I didn't recognize an additional $2 charge on it I inquired at the desk at about 9:45am. I was told it was for a drink purchased at their lobby market. When I told them that I did not purchase anything from their market and wanted it removed from my bill, guess what I was told. "You will have to talk to the manager but he's not here now." On top of that, the person behind the desk said, "He should have been here by now so I don't know when he will be in." I was offered no other avenue for reconciliation so having to catch my flight, I left and ate the 2 bucks. That was the nail in the coffin of my decision to never stay at this hotel again and to seek customer satisfaction from Marriot directly. We will see how this goes.
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- Also Known As:
- Fairfield Inn Columbia Northwest/Harbison Hotel Columbia
- Fairfield Columbia
- Columbia Fairfield Inn