After previous good stays at the property, my most recent experiences have found tthat management does not honor commitments. My most recent stay was Dec 2011 . And was scheduled for stay in Jan 2012. Stays at this property one will find the property is one of the newer properties in columbia clean and very convieniently located near downtown area, I must admit I was highly dissappointed in management blatantly failing to honor agreed upon commitments. Several reservations were cancelled without my permission or contact causing great inconvenience and cost and negatively impacting my business. Even after discussion of my continued patronage, no attempt of amicable resolution or customer satisfaction was attempted. Would hate to see another traveler experience arriving from out of town to such inconvenience.
Mgmt has also stated that property will NOT honor Travel Industry discounted rates even though IHC, central reservation, websites offers them. Highly dissappointed with professionalism and willingness for customer satisfaction and Priority Membership failure to assist in issue but instead reffering back to local mgmt. Property however is a clean facility. Highly dissappointed as this was for combination of reasons one of my prefered Columbia stays. Will gladly provide detail. Highly dissapointed ! Several peers and business associates inconvenienced as well.
- Official Description (provided by the hotel):
- Our beautiful and spacious all-suites hotel is designed to provide all the comforts of home. Our spacious Studio Suite, One-Bedroom Suite, and Two-Bedroom Suite all include a sleeper sofa beds, and fully-equipped upscale kitchens with granite countertops, stainless steel appliances, refrigerators, microwaves and coffee makers. Our accommodations make an ideal choice for temporary housing and short term accommodations as well. ... more less
- Reservation Options:
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- Also Known As:
- Staybridge Suites Columbia Hotel Columbia