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“Didn't Get the Room We Had Reservations For”

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Econo Lodge Inn & Suites Ft. Jackson
Ranked #74 of 93 Hotels in Columbia
Reviewed 5 October 2013 via mobile

We made reservations ahead of time for a King non smoking, should be an easy check in....right? WRONG! With no one ahead of us it took over half an hour. They didn't have a King available so the check in clerk had to call the manager and it took him 20 min. to come to the desk. Tired of waiting we took a room with 2 double beds. We found the carpet to be dirty, the beds were made but in no way crisp like you expect in a hotel. They were very sloppy looking. The beds were comfortable and lots of pillows ( always a plus in my book). The rooms aren't really that bad, they just in need of some serious updating. There were no cover on the light in the bathroom and wires were exposed. We couldn't keep electrical items plugged in, in the bathroom the plugs were so loose. The bathroom is in serious need of caulking. The furniture and TV were in good condition. The walls are very thin and people talking in the hallway was disturbing, especially when it wasn't the guest talking to loud it was employees. And the final blow was finding out at 8 am the the inn is right next to the railroad tracks! We were awaken thinking there was a train coming through our room! We decided not to check out the free breakfast because unfortunately in this inn there is no value but you get exactly what you pay for!

Stayed: October 2013
1  Thank luckylady830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 50 reviews

Reviewed 16 August 2013

We were soaked and tired when we stopped at this motel. Didn't expect too awfully much, because of the price, but the outside area looked very nice.

But the room we were given was pretty awful. Many of the lights didn't work, the bathroom was not clean and had mold growing, the television was old with faded, blurry color, and the smoke detector was removed, leaving an open hole with wires hanging out of the wall. There were no hand towels in the room, and we were afraid to walk around without shoes.

The staff was very nice, but seemed oblivious to the condition of the place. We won't be back.

  • Stayed: August 2013, travelled as a couple
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Thank melindamccrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

Find' t expect much for the price, but was pleasantly surprised! Bed linens and towels were very nice and clean. Flat screen TV on wall was great! Request for extension cord was met. We're given plates and utensils and coffee and use of the breakfast area for a small family gathering for our military Grandson to get to eat his favorite cheesecake his Mom had made and brought from Indiana!!
Continental breakfast was good including waffles and bananas!
Only complaint, carpets were dirty and bathrooms could be updated!
Was very close to Fort Jackson and food!

  • Stayed: June 2013, travelled with family
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Review collected in partnership with this hotel
1  Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy D, Manager at Econo Lodge Inn & Suites Ft. Jackson, responded to this reviewResponded 17 June 2013

Dear Shirley,

First & foremost, please tell your grandson congratulations! Graduating from Fort Jackson is an incredible accomplishment and we are so glad that you decided to stay with us at the EconoLodge Inn & Suites during your trip to Columbia for a family celebration at the graduation ceremony! Thank you very much for your feedback about our Hotel We appreciate the compliments about our clean beds, linen, towels and helpful Front Desk. I will definitely discuss your positive comments with our staff We are glad to hear that you enjoyed our close proximity to Fort Jackson & restaurants in the area, In regards to the carpets & bathrooms, we are in the process of updating them. We really appreciate the business and hope to have the opportunity to accommodate you & your family soon.

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Reviewed 10 June 2013

First room I was booked into had a deficient air conditioner. Notified front desk and that individual came to inspect unit; like I was fabricating a story. After his failure to repair I was moved to another room. A/C was turned off and it took three hours for room to cool down.

Rooms are outdated and dirty with visable signs of distress. Stepped in a big pile of something on the carpet which was sticky. Shower heads are 2.5 GPM low flow however they are cacked with deposits so water only trickles out. The list goes on.

I have stayed at $50/night hotels much nicer than this one. The owners of this hotel are the typical people who will spend very little for upkeep but rake in the money. Being near Ft Jackson they are almost guaranteed twice a week to sell out rooms. Don't fall for the trap, go somewhere else. Oh and how could I forget the trains speeding past the hotel all through the night a mere 30 yards away.

  • Stayed: June 2013, travelled on business
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Review collected in partnership with Easytobook.com
Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy D, Manager at Econo Lodge Inn & Suites Ft. Jackson, responded to this reviewResponded 12 June 2013

Dear Luke,

Thank you for taking the time to report your concerns & dissatisfaction regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Roy D'Souza

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Reviewed 16 April 2013

Room was very clean, great service nice king size bed wall mounted LCD tv had a great time here, if you need a very affordable motel with great service.bed was very comfortable and breakfast was free and good, I would recommend this motel, and would stay here again

  • Stayed: April 2013, travelled solo
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy D, Manager at Econo Lodge Inn & Suites Ft. Jackson, responded to this reviewResponded 12 June 2013

Dear Steve,

Thank you for taking the time to report your positive experience regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Roy D'Souza

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Reviewed 16 April 2013

Do not stay here! Horrible smell, one of those places that you would rather sleep in a car. Comforter had pieces of something on it. Blanket had burnholes in it. Trim was falling off the walls in bathroom. If free, still wouldn't stay here. Guy at front counter was behind bullet-proof glass.

Room Tip: Do not stay here
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  • Stayed: April 2013, travelled with friends
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Thank GoPack13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

I have stayed here several times and every stay has been great. The rooms are clean beds are comfortable and for 50 $ it is ecomonic worthy. If you are passing through not bad on the pockets. The front staff is helpful and what made me come back was the gentleman that always says "My pleasure." Respect goes along way with me and I appreciate anyone going out of there way to make sure I am taken care of.

Room Tip: Don't judge a book by its cover. It never hurts to take a look at a room before you make a decis...
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  • Stayed: April 2013, travelled on business
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Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge Inn & Suites Ft. Jackson

Address: 7700 Two Notch Rd, Columbia, SC 29223-6224 (Formerly Comfort Inn)
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #74 of 93 Hotels in Columbia
Price Range: £39 - £54 (Based on Average Rates for a Standard Room)
Number of rooms: 88
Official Description (provided by the hotel):
Econo Lodge Inn & Suites® Ft. Jackson hotel is conveniently located between Interstate 77 and Interstate 20, just minutes from Fort Jackson Army Training Center. This Columbia, SC hotel is close to popular area attractions like Riverbanks Zoo and Garden, University of South Carolina, South Carolina State Museum and the Carolina Coliseum.Additional points of interest include Williams-Brice Stadium, South Carolina Confederate Relic Room and Museum, Historic Columbia House Museums, the Ira & Nancy Koger Center for the Arts and the Columbia Fire Department Museum. The Columbia Metropolitan Airport is 20 miles away.Visitors will enjoy shopping at nearby Columbiana Centre. Nearby Sesquicentennial State Park offers nature trails, fishing, swimming and canoeing. Golf courses, putting greens and driving ranges are within six miles. A wide variety of restaurants and cocktail lounges are located in the surrounding area.This Columbia, SC hotel offers amenities and features, including free continental breakfast and free coffee. Guests will also enjoy relaxing in the seasonal outdoor pool.Business travelers will appreciate modern conveniences like free high-speed Internet access in all rooms, work desks and access to fax services.All spacious guest rooms come equipped with coffee makers, hair dryers, irons, ironing boards and cable television with HBO. Microwave and refrigerator rentals are available. Handicap accessible and non-smoking rooms are available.Corporate and group rates are available. Ample bus parking is located on the property.Whether traveling to Columbia for business, pleasure or just passing through, the Econo Lodge Inn & Suites Ft. Jackson in Columbia is the place for you. We are dedicated to providing our guests with the utmost customer service at reasonable rates. ... more   less 
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Also Known As:
Comfort Inn Ft Jackson
Columbia Comfort Inn
Comfort Inn Columbia

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