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Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson
Ranked #45 of 93 Hotels in Columbia
Reviewed 11 October 2013 via mobile

There's a saying that even if you put lipstick on a pig, it's still a pig. Microtel personifies this statement. This hotel (or motel? Microtel? Not sure what to call it) is located off the beaten path. It's three stories with a large self parking lot and on this particular night it was not at capacity, thank goodness. The hotel(?) claims to have undergone some sort of renovation recently. Per their website, the entire facility had been updated but we did not find this to be the case. Henry, the customer service agent on duty, made check-in seamless. The elevator missed the renovation. It had dated, dirty carpet with crumbs all over the place and was clearly old. I held my breath as it creaked and moaned its way to the second floor. The first room I received on the second floor was reminiscent of a cruise ship interior cabin, you know the really cheap ones at the bottom of the ship. Now, obviously I am not a hotel snob since I entertained this place, but not only was the room super small and cramped, every shred of linen in it was dingy. From the towels to the bed coverings and even the little nook near the window, the linens were tainted yellow as if someone had indeed smoked in this non smoking room...and for a WHILE. To top it off it smelled like one of those cheap car air fresheners, as if that were going to cover the smoky smell. The smell was overpowering so Henry moved us to the third floor. While this room didn't smell like "cheap incense" as Henry described it, it was the same cruise ship cabin set up and it did have a mildewy smell. There were glaring cigarette burns on the floor and more uber dingy linens. By now we're ready to leave. As we're packing our things, Henry offers us a suite on the first floor. I begrudgingly check it out and only agree to stay because I'm dog tired. The room did not smell and in spite of it being a suite it still had dingy linens. The suites are the photos you see on the internet for this microtel. They conveniently keep the photos of the rooms on the top floors out of their online gallery and for good reason. While Henry did his absolute best to make it right I would not consider staying here again. Luckily we were only in town for a night; we skipped the breakfast they offer and left first thing in the AM. This place really deserves less stars than it's receiving. But customer service and location semi make up for what lacks in overall living experience.

Stayed: October 2013, travelled on business
1  Thank WestCoast_Peach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 13 October 2013

We are sorry you were anything less than pleased with your stay. Our property was built only 3 years ago and we work hard to try and maintain it the best we can but we are at the mercy of our guests. Case in point: All of our rooms are non-smoking. We have this clearly noted in multiple forms around the hotel. Regretfully, we have some guests that disregard the notices and smoke anyway even though we are clear there is $250 cleaning fee for those who choose to ignore our smoking policy. Unfortunately, you were the victim of some of these guests lack of consideration for others and our property.

Since your reservation was made as a non-refundable and non-cancelable reservation and we were unable to refund your stay, we made what consessions we could. We regret you were so negitively effected by the inconsiderate actions of others and can only offer our sincerest apology.

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415 - 421 of 558 reviews

Reviewed 11 October 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Lyn W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 12 October 2013

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Reviewed 9 October 2013

  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Michele D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 12 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 October 2013

The first time we have stayed in a motel and did not find anything wrong. Front desk staff was very helpful.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Raymond R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 7 October 2013

We are please you considered us a good value and hope to see you again soon!

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Reviewed 2 October 2013

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Enoch B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 7 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 September 2013

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Thelma J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 19 September 2013

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Reviewed 16 September 2013

I am actually writing this review from my room here at the hotel. Room is nice and clean and all of the staff I have come in contact with have been extremely helpful and polite. I read some of the reviews with people complaining about the breakfast and I am just wondering what they expect for the price they are paying to stay here. There is a Waffle House about 100 yards from the hotel. I would DEFINITELY stay here again......

Stayed: September 2013, travelled solo
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this reviewResponded 17 September 2013

We are pleased you enjoyed your stay and thank you for the kind words. We would love the opportunity to serve you again!

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Additional Information about Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson

Address: 7504 Garners Ferry Rd, Columbia, SC 29209-2628
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #45 of 93 Hotels in Columbia
Price Range: £56 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Microtel Inn & Suites Fort Jackson Hotel Columbia
Microtel Inn And Suites Fort Jackson

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