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“Excellent staff but the property is in need of some serious maintenance”

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Holiday Inn Express I-20 at Clemson Road
Ranked #30 of 93 Hotels in Columbia
Certificate of Excellence
Reviewed 25 April 2012

The folks here at this hotel were fabulous, but the hotel itself has obviously been neglected as far as maintenance of the property and the rooms. The elevator sounds like it is ready to die each time you step in, and the rooms are full of things that don't work properly. The internet service is slow, slow, slow - you'd be better off with dial up.

Room Tip: You may need to check everything in the room to make sure it works - hair dryer, alarm clock, etc.
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  • Stayed: April 2012, travelled on business
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express I-20 at Clemson Road, responded to this reviewResponded 19 June 2012

Dear D B,

Thank you for your kind words about our staff. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

Katie J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (111)
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84 - 90 of 111 reviews

Reviewed 12 April 2012

Stayed there while attending the Masters. Hotel was clean. Room clean. Staff friendly. Breakfast was good. Safe and close to some good restaurants.

  • Stayed: April 2012, travelled with family
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Thank Docdad70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

Stayed there in January for my best friends wedding. The hotel was very nice and clean. I am a priority club memeber so we were upgraded to a suite for free. The breakfast was great and they had a big selection with so much that I had a a tough time choosing what to eat. The staff was very friendly and I had a great time. Easy hotel to get into and out of near the highway. Would recommend to everyone.

  • Stayed: January 2012, travelled with friends
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Thank Baxheadcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

This hotel was nice, clean and close to dining and the military base(Fort Jackson). Easy access to hwy 20, walmart, etc. Only 3 floors and that was good, no large crowds. Managers special night, cookies, etc. I would like to see the breakfast with more fruit, but otherwise it was fair.

Room Tip: per the staff person, it is best to call hotel directly if you want a specific bed type or floor loc...
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  • Stayed: November 2011, travelled with family
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2  Thank blessed7_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2011

Nice hotel, friendly staff. Ok rates and breakfast. The AC unit in our room was not very effective, it took a few hours to get the temperature to a decent level. The worst however was the cigarettesmoke smell in the hallways and elevators. NOT OK.

  • Stayed: October 2011, travelled with family
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1  Thank Arnt78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2011

This hotel was great! There was a little confusion because we were staying as part of a wedding block and had been told our room had a King Sized bed but were given a room with two queens, but the very friendly and helpful manager quickly changed this for us at no extra charge. The room was very clean, quiet, had everything we needed, and both check in and check out were easy and fast. I would definitely stay here again.

  • Stayed: October 2011, travelled as a couple
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Thank Retired_Bridesmaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

Check in was streamlined and great, rooms were adequate and clean. My husband didn't care for the set up of the furniture, but it was nothing that would deter us from staying there again. The morning breakfast was not my favorite but acceptable. The elevator is very slow and loud but you only have 3 floors, so it's not a deal breaker. Overall this was a decent place and we'd stay there again.

  • Stayed: October 2011
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Thank LGlately
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express I-20 at Clemson Road

Address: 1011 Clemson Frontage Rd, Columbia, SC 29229-6597
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Columbia
#27 Family Hotel in Columbia
#27 Business Hotel in Columbia
Price Range: £83 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express I-20 at Clemson Road 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites I-20 at Clemson Frontage Road is a beautiful 65 room and suites hotel, located at exit 80 from I-20. We are the smart choice when staying in the Columbia, Fort Jackson, Elgin, and Camden areas. Business travelers look to our hotel to provide top-of-the-line amenities such as our fitness room with a great view of the pool, complimentary high-speed wired and wireless Internet throughout the hotel, and the Smart Start breakfast that travelers have come to know and love. Our manager's reception offering complimentary hors d oeuvres and drinks makes our guests feel at home. Mint Julep Restaurant is a new and exciting dining experience close to the hotel. The guest laundry facility offers convenience for all those travelers that are away from home. Leisure travelers will benefit from our hotel being the closest to the new Village at Sandhills deluxe shopping center and the Plex Indoor Sports Center, both located five minutes away. We are also less than ten minutes from Fort Jackson, and close to downtown Columbia and the University of South Carolina as well. We are proudly one of the first Columbia hotels to go 100% smoke-free. ... more   less 
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Also Known As:
Holiday Inn Express i-20 At Clemson Road Hotel Columbia
Holiday Inn Express Columbia
Holiday Inn Columbia
Columbia Holiday Inn

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