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“Great hotel and staff”

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Holiday Inn Express I-20 at Clemson Road
Ranked #30 of 93 Hotels in Columbia
Certificate of Excellence
Reviewed 11 October 2012

Our experience at the Holiday Inn Clemson Rd was outstanding and the staff was very accomodating. They made my group feel very welcome. I would highly recomend this Hotel. This is not the first time I have stayed at this Hotel and what I was impressed with is that the front desk person who checked me in remembered me from my last visit which was over two months ago. The fact that the same people were working at this Hotel tells me that it must care about the employees who in turn make me feel that I am valued as a guest.

Room Tip: Suites are very large and sunny.
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  • Stayed: September 2012, travelled on business
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Thank brent w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 - 82 of 111 reviews

Reviewed 11 October 2012

Our experience was positive.Great staff and large clean rooms.The manager was to helpful and gave my children a stuff gift when we arrived.I loved the staff and breakfast was the best.
I travel to a lot of hotels but this hotel does it right. Has a large pool and it looks new.Lots of restaurants around and a new mall called the Sandhill Mall just 3 miles away.

Room Tip: 317 and 220 will take your breath away
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  • Stayed: October 2012, travelled with family
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Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2012 via mobile

I had to stay here for awhile for military training. The staff was great. I have stayed at some 4 to five star hotels and they were the best. I had to move rooms due to special needs person who needed it. No problem. They did everything they could to apologize and make me feel welcome. They upgraded me and help me move . The gentlemen who work the 1st shift and the night shift greeted you every time you came in or out. The manager was so nice and give me info about the place. They really show the military that they cared. Now the only bad side is the traffic. Turning onto the hotel street is a pain. Please tell the city to give a traffic arrow there. There are some great places around there. Your not to close but not to far. Good job holiday inn! Keep up the good work and dont let this posting go to waste

  • Stayed: September 2012
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2  Thank ladygirl-d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

I just returned from my trip and an overnight stay at this hotel. The floor in the room was wet between the bed and the bathroom and the room smelled sour. When reported to the front desk we were advised that maintenance would be notified but they never responded. We were also advised that we could switch rooms from a two bedroom to a one bedroom but that would not work for two guys visiting town after the game. The floor was wet enough that our shoes squeeked on the floor. Poor response from management and we got no more than a we're sorry when checking out. The hotel is starting to show it's age and there are a number of use related issues that need to be addressed.

  • Stayed: September 2012, travelled with friends
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express I-20 at Clemson Road, responded to this reviewResponded 26 September 2012

Dear Dan S,

Thank you for taking the time to leave a review of our hotel. I am pleased that you liked our location. Please accept my sincerest apology if your stay was negatively affected by the staff service received. I will follow up with the staff to ensure similar incidents could be avoided in the future.

I have taken note and wish to thank you for all your valuable comments as this is our best resource of improving guest services.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2012

Last minute stay, was pleasantly surprised at how nice the hotel was. Free Wifi, nice little restaurant in the lobby, business center and pool. Room was clean, no complaints. Will definitely stay here again. The hotel staff was very friendly.

  • Stayed: August 2012, travelled with family
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Thank MzMiaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2012

Room was okay except when showering, water gets all over the bathroom floor. Shower curtain too short and flimsy.

Rough check out... First, had to resolve issue with bill, then when we went back to room after breakfast, keys didn't work
supposedly because of dead battery on lock mechanism. Took about an hour to open door hence delaying our check out and our trip. Can't understand why it took this long to work on door. Granted, it was nobody's fault, but hotel should have been prepared for these types of incidents. Will stay at another hotel next time I'm in area.

  • Stayed: August 2012
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Thank mb-wv2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2012 via mobile

Stayed here last minute on Sunday night instead of driving in the hailstorm.... Booked on pl and got a rate of $71 so I was happy.... Room was nice... Clean ... But seriously the guy at the front desk was nice, polite, and went out of his way to look up my rewards number.... Great service... Then at breakfast the next day the guy that runs the breakfast area was helpful and polite.... Seriously great staff ... felt safe and welcomed ....

  • Stayed: June 2012
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Thank Queenwolfert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express I-20 at Clemson Road

Address: 1011 Clemson Frontage Rd, Columbia, SC 29229-6597
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Columbia
#27 Family Hotel in Columbia
#27 Business Hotel in Columbia
Price Range: £83 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express I-20 at Clemson Road 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites I-20 at Clemson Frontage Road is a beautiful 65 room and suites hotel, located at exit 80 from I-20. We are the smart choice when staying in the Columbia, Fort Jackson, Elgin, and Camden areas. Business travelers look to our hotel to provide top-of-the-line amenities such as our fitness room with a great view of the pool, complimentary high-speed wired and wireless Internet throughout the hotel, and the Smart Start breakfast that travelers have come to know and love. Our manager's reception offering complimentary hors d oeuvres and drinks makes our guests feel at home. Mint Julep Restaurant is a new and exciting dining experience close to the hotel. The guest laundry facility offers convenience for all those travelers that are away from home. Leisure travelers will benefit from our hotel being the closest to the new Village at Sandhills deluxe shopping center and the Plex Indoor Sports Center, both located five minutes away. We are also less than ten minutes from Fort Jackson, and close to downtown Columbia and the University of South Carolina as well. We are proudly one of the first Columbia hotels to go 100% smoke-free. ... more   less 
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Also Known As:
Holiday Inn Express i-20 At Clemson Road Hotel Columbia
Holiday Inn Express Columbia
Holiday Inn Columbia
Columbia Holiday Inn

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