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“nice hotel needs attention to detail”

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Hampton Inn Columbia - Downtown Historic District
Ranked #4 of 93 Hotels in Columbia
Certificate of Excellence
GreenLeadersBronze level
Reviewed 31 August 2014

The room we checked into, was recently renovated. The new carpet/glue smell was so strong it burned my eyes and nose. We had to air out the room before we could go to sleep. There was paint on the floor and the door handle in the bathroom.

The first shower I took, the little shelf in the shower feel to the floor and when I notified the front desk, nothing was done about it, before we checked out a day and half later.

A two long metal screw with sharp threads lying on the floor in the bathroom.

These details and lack of attention to them gives this hotel a lower rating.

Breakfast was an average Hampton Breakfast, if you don't want sugar or fat, you have very little choice.

Overall the team here was very nice and hospitable and the hotel was in a great location.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank dgbg100106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 3 September 2014

Dear dgbg100106,
Thank you for your recent review on the Hampton Inn Downtown Columbia Historic District. We appreciate you spending your personal time to help us deliver a better product to our guests. At the time of your stay we were still crossing our t's and dotting our i's on the renovation side, but we are extremely confident that we have everything ready to go in our new beautiful rooms. Thank you so much for coming to stay with us and we hope to see you again real soon. Hopefully on your next stay we will be up to your standards with attention to detail and know we have been working tirelessly to perfect our new product. Have a great day and safe travels.

Sincerely,

Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

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568 - 574 of 906 reviews

Reviewed 27 August 2014

The team at this hotel is great and makes you feel very welcome. I was welcomed to my room personally by the Area Director of Sales Holly Boozer. The leadership at the hotel makes it one of the best Hampton Inns in the country.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 29 August 2014

Dear Michael H,
Thank you so much for your wonderful comments on the Hampton Inn Columbia Downtown Historic District. We loved having you here and we hope to see you many more times for years to come. We cannot tell you how much we appreciate you complementing our staff and leadership it brings a smile to our faces to hear that all of our hard work has paid off. Please let me know if there is anything we can do for you on your next trip to the area so that we can accommodate your needs. Have a great day and we hope to see you soon!!

Sincerely,

Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

This is my favorite hotel in Columbia. The staff are friendly and helpful. The rooms are undergoing renovation, the new look is pleasing. The location downtown, within walking distance of many restaurants and bars is a real plus. You cant go wrong here.

Stayed: August 2014, travelled on business
2  Thank TedinPensacola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 22 August 2014

Dear TedinPensacola,
Thank you so much for your gracious comments on the Hampton Inn Downtown Columbia Historic District. We loved having you and we hope you stay with us every time you are back in the area. We have worked so hard on the new rooms and it brings joy to our hearts that they please you. Our staff will always be here for you greeting you with a smile. Please let us know if there is anything we can do for you on your next trip and have a wonderful day!!

Safe Travels,
Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Location is perfect, lots of restaurants! Just finishing up a refresh and it was very well done. Love staying here! People Re always gracious and friendly. Breakfast is great and fresh. I would recommend to anyone.

  • Stayed: August 2014
    • Value
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Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Front Office Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 21 August 2014

Dear Kenneth b,

Thank you so much for your gracious comments on your enjoyable stay at The Hampton Inn in Downtown Columbia. We are so glad you were able to enjoy our great location in the Vista. With over 50 bars and restaurants within walking distance of our property, relaxing after a long day is that much easier, We are happy that our staff was able to brighten your day with wonderful service. Our breakfast is one of our largest assets we have on property. From fresh scrambled eggs, to fresh doughnuts and waffles, our breakfast has something for everyone. Again, thank you so much for your kind review, and we look forward to seeing you again at the Hampton Inn in Downtown Columbia!



Best Wishes,
Allan Galatolo
Guest Service Representative
Hampton Inn Downtown Columbia
822 Gervais Street, Columbia SC

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Reviewed 17 August 2014

Everyone that works here is so friendly and helpful. Amenities are great - breakfast, cookies, nightly food and drinks. We've stayed 3 times since November and will stay a lot more over the next 4 yrs. Home away from home.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank shirmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 18 August 2014

Dear shirmy,

Thank you so much for your fantastic review on the Hampton Inn Downtown Columbia Historic District. This is such a great review and we are so happy to hear how much you enjoy our property. We cannot wait to be your home away from home the next four years and we hope every time gets better than the last. Please let us know if there is anything we can do for you and we hope to see you again soon!!!

Sincerely,
Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Excellent location, excellent product that has been recently renovated and extremely professional and accommodating staff. A must stay if you are in the area. Best breakfast selection that is well. Maintained throughout the breakfast period.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Dkasten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 18 August 2014

Dear Dkasten,
Thank you so much for your wonderful review on the Hampton Inn Downtown Columbia Historic District. We are so happy to hear that you loved our new renovated rooms. We have worked so hard to deliver a new product to our guests and it brings a huge smile to our faces to see that it paid off. We would also like to thank you for your positive comments about our breakfast product and staff. We agree that our breakfast is top notch, with tons of options and smiling faces. Please come see us again very soon and have safe travels.

Sincerely,

Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

This is by far the best hotel to stay at in Downtown Columbia. The location is walking distance from great restaurants and bars and only a few minutes drive to the University of South Carolina. This hotel was recently remodeled and the rooms are incredible. Really comfortable bed! This was my eighth time staying at this location. Over the past year , I have had the opportunity to meet many wonderful staff members at the front desk who were also students at the university of South Carolina. The students and staff were all exceptional! The staff members, especially Allan, go out of their way to provide the best service to their guests. I would highly recommend this hotel to anyone wanting a fabulous hotel in Downtown Columbia. We look forward to our next stay in September for Parents Weekend at the University of South Carolina!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank MonicaAZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenG-Manager, Manager at Hampton Inn Columbia - Downtown Historic District, responded to this reviewResponded 15 August 2014

Dear MonicaAZN,
Thank you so much for your fabulous review on the Hampton Inn Columbia Downtown Historic District! We loved having you and we cannot wait for you to come back again for parent’s weekend. Our staff takes pride in delivering the best quality customer service around and thank you so much for recognizing it. We really enjoy hearing about your experience with our NEW RENOVATED ROOMS. We have been working so hard to get them perfect and it is great to hear you loved them. We can’t wait to see you in September and have a great day!

Len Gilbert
Assistant General Manager
Hampton Inn - Downtown Historic District
822 Gervais Street
Columbia, SC 29201

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Columbia - Downtown Historic District

Address: 822 Gervais St, Columbia, SC 29201-3126
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Columbia
#6 Romantic Hotel in Columbia
#9 Family Hotel in Columbia
#13 Business Hotel in Columbia
Price Range: £88 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Columbia - Downtown Historic District 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Hampton Inn® hotel in Columbia-Downtown Historic District is located at the heart of the Vista surrounded by over 30 bars and restaurants, less than a mile from the University of South Carolina, the South Carolina State Capitol, the Convention Center, the Colonial Life Arena, 10 minute drive to the Williams Brice Stadium, and most major museums. Get a feel for the southern charm by browsing our local specialty shops just outside our door, or get up close to history at the South Carolina Statehouse-both are within easy reach of our hotel in Columbia. Dig into more history at the South Carolina State Museum, the largest in the state. Our Columbia hotel also gives you easy access to nature wonders like Congaree National Park, one of the last old-growth forests in the south teeming with wildlife and our nearby local river walk, the Riverfront Park, only a mile away and just one exit away from the Riverbanks Zoo. You can also browse masterpieces by Monet at the Columbia Museum of Art. Our parking closed lot is located in the back of the hotel on Lincoln street with a small fee. Any other questions on our property please call us to speak to one of our Guest Service Representatives! ... more   less 
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Also Known As:
Hampton Inn Columbia - Downtown Historic District Hotel Columbia
Columbia Hampton Inn

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