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“Small details lacking”
Review of Comfort Inn

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Comfort Inn
Ranked #17 of 94 Hotels in Columbia
Certificate of Excellence
GreenLeadersSilver level
Boulder, Colorado
Level Contributor
183 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Small details lacking”
Reviewed 25 November 2012

There were many good things about this hotel as described in other reviews – a fast internet connection, a comfy bed, flatscreen TV, and clean. But this new trend of going green and using the coiled light bulbs is overdone here. It was impossible to read a book in that room, and it was practically dark in the bathtub area. There was only ½ roll of toilet paper when we checked in with no backup, and there were exactly two towels with no extras. The breakfast was less than usual with few bread choices – the fruit was old, there were no yogurts and they weren’t replenished for the next day either. These little details made the place feel cheap. The front desk service was not helpful or friendly and we were not treated as well as we usually are at other Choice Hotels. Vijay inadvertently kept our credit card at the front desk and we didn’t notice until we were downtown in a restaurant. Vijay never even phoned us to let us know he still had it. It was many hours later that we realized it was missing. I would recommend this hotel to others but don’t expect any extras.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 27 November 2012
Dear Patronking Mesa;
Thank you for taking the time to share your experience with us on TripAdvisor. As you noted, customer service, an immaculate hotel and high speed Internet access are key pillars for our guest experience, that's why we do find ourselves do be an excellent value to our guests given the inclusive amenities and benefits that we offer, I will check guest room lighting to see if it needs to be upgrade.
I like to apologize that your room did not have enough room supplies, I will review these comments with my Executive Housekeeper and breakfast attendant to improve quality of our guest service.
We look forward to seeing you back again so that we can show you how your comments help us to improve our services. Thank you for staying with us!
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602 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Lumberton
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 November 2012

This is a great location if you are going to the zoo. It is also an excellent location if you are going to a Carolina football game. It was a nice room with a very comfortable bed. I would recommend this hotel to everyone. The room rate was reasonable. The staff was very helpful.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTM8593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 7 November 2012
Dear JTM8593 Lumberton
I am glad to hear how pleased you were with your stay with us & so glad that you found our location to be so convenient. Our Housekeeping team takes pride in offering spotlessly clean rooms to our guest & I will be sure to pass your praises on to them as they are always glad to hear such great comments, I hope to see you back soon.
Sincerely,
Faysal, GM
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Okemos, Michigan
Level Contributor
1,662 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 464 helpful votes
Reviewed 4 November 2012

Three of stayed overnight on our way to Myrtle Beach. Hotel was quite and comforable. Room had 2 beds and a convertable couch. Perfect for 3 men. The buffet breakfast had eggs and waffles as well as normal breads, bagels, danish, yogart, cold cereals.

Room Tip: You can walk to IHOP or Chilie's
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chipperhigh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 5 November 2012
Dear George K Okemos, MI
Thank you for staying with Comfort Inn, Columbia SC and taking time to share your valuable feedback. I’m so happy to hear that you found our staff to be friendly and helpful, and your stay was comfortable and upto your expectations.
Thank you again for staying with us and for making the Comfort Inn Columbia your home away fromhome, we all look forward to see you soon.
Faysal, GM
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2012

Me and ny fiance stayed here and was very pleased with our stay. Very good custmer service. We slept well. The bed/mattress was awesome....wish i had it home. Lol i would recommend others to confort inn...we will be back.....

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank butler29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 5 November 2012
Dear butler29;
We know that you have all the other options. So, Thank you for your choosing Comfort Inn and taking the time to share your valuable feedback. I’m so happy to hear that you found our staff to be friendly and helpful, and that your experience was comfortable and up to your expectations.
Thank you again for staying with us, we all look forward to see you soon.
Faysal, GM
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PGH
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2012

After a stay on October 28, 2012, I learned by way of a phone call from the manager, that I had left my MP3 player in the room. Thing was, we were on the road, too far out to turn around to go back, and we wanted to finish our trip north before Hurricane Sandy turned inland and dumped snow in the mountains of WV. Once home, the manager and I arranged for him to mail the MP3 player to my home in Pittsburgh and since it cost less than $3 to mail, he covered the cost. My family has always enjoyed staying at Comfort Inns for business and personal travel. It's just so nice to know that there are managers and staff that are considerate of their customers and are willing to go the extra mile. I could have replaced the MP3 player but now I don't have to. Thank you to the staff of Comfort Inn, Columbia, SC.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 5 November 2012
DearLinda H PGH;
Service; It summed up in a nutshell! I am glad that you had such an great experience at Comfort Inn, Columbia. Thank you for choosing us and posting a wonderful review, We take pride in providing our guests enjoyable, clean and comfortable stay! Vijay and my team is committed to insure that. We love hearing feedback and appreciate it very much, I hope that the next time you find yourself in Columbia that we will be able to serve you again.
Faysal, GM
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Georgetown, South Carolina, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2012

NPATEL was extremely helpful with step by step directions to the hotel. Very friendly and helpful with finding and directions to area stores and restaurants. The room was clean and comfortable. Continental breakfast was average.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 24 October 2012
Dear Wanda W Georgetown, SC
Thank you for sharing your experience with us and other travelers on Tripadvisor.com. We are very pleased to know that you enjoyed your stay with our hotel so much. We strive to deliver our guests a stay that exceeds all of their expectations each and every time. Our front desk team will stand ready to accommodate you with any requests or needs you may have. Hotel and guest room cleanliness is imperative among our housekeeping team and we are glad you feel the same.
Again, thank you for visiting the Comfort Inn, Columbia and we look forward to seeing you back soon.
Faysal, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Ohio
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 October 2012

We stopped at this hotel for one night on our way to Charleston. We booked based on Trip Advisor review. The hotel was clean and comfortable. It is located a little further along I-26 than we expected, but the majority of restaurants were just a couple of exits back, 10 minutes at the most. The check-in paperwork was very clear about not smoking in the rooms or having pets. We had neither. The breakfast was good. Our stay was 10/10/12.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GardenGalOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapadia, General Manager at Comfort Inn, responded to this review, 22 October 2012
“Clean and Affordable”
Dear GardenGalOhio Springfield, Ohio
Thank you for your comments, In order to keep the hotel up to your expectations we have to emphasize enough that not to smoke in non smoking room or take pets in non pets allowed room, because we do not like to charge you a cleaning fee as much as you do not like to pay it, and we have to block that room for five days to sanitize and deodorize due to which hotel lose the five days revenue for that room.
Thank you for your patronage and came back and see as again.
Sincerely,
Faysal, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 911 Bush River Rd, Columbia, SC 29210-7516 (Formerly Days Inn)
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Columbia
#11 Business Hotel in Columbia
#18 Family Hotel in Columbia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Comfort Inn of Columbia is located just off I-26 at exit 108A with easy access to I-20, I-126 and I-77. Minutes from downtown Columbia and the Columbia Metropolitan Airport. This pet-friendly hotel is brimming with many excellent amenities including a free Comfort Sunshine breakfast featuring hot Belgian waffles, free wireless Internet access, free USA Today, 24-hour coffee and tea service, airport shuttle, exercise room, seasonal outdoor pool, business center and banquet/meeting space. ... more   less 
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Also Known As:
Comfort Hotel Columbia
Comfort Inn Columbia
Columbia Comfort Inn
Columbia Days Inn
Days Inn Columbia

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