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“Good stopping place” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Columbia

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Country Inn & Suites By Carlson, Columbia
Ranked #43 of 94 Hotels in Columbia
vermont
Level Contributor
291 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Good stopping place”
4 of 5 bubbles Reviewed 20 February 2014

We choose this hotel as it looked less complicated getting office the interstate, just far enough out of the main center of the city for easy on and off. Had hoped to tour Ft Jackson but due to ice storm the base was closed.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sugarbushfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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378 reviews from our community

Traveller rating
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    69
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
West Bend, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 December 2013

We stayed here for three nights when our son graduated from Basic training at Ft. Jackson. The hotel is midway between the airport and the Fort which was very convenient. The staff was very helpful when we asked about restaurants serving local fare. they were also helpful with directions. The biscuits served at breakfast were very good. Beds were comfortable and sheets were clean.

The room itself seemed dated and there was only one lamp and one nightstand between two queen beds, which was inconvenient. The light switch plate in the bathroom was dirty and cracked.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 26 December 2013
Dear Anita L,

Thank you for your kind remarks on your recent stay with us at Country Inn & Suites and they will be shared with the staff. We appreciate your business and glad to know that things went well for you. We will look into the few items that need attention so that future guests will not have the same concerns. As we are under new management and staff, we are glad to know that the hard work is notices and appreciated. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lothian, United Kingdom
Level Contributor
136 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

Excellent hotel for an overnight stay. Stopped off here travelling from SW Florida back to Ontario Trusted TA to provide a good steer on a nice place to stay .Pleased we did.

Nice room with King and a pullout (suite style). Clean rooms and convenient for Interstate. Great location. Close to fast food outlets, gas and everything you would need for a stop over. Even free breakfast wasn't too bad. Not a huge choice but it was adequate. Definitely would stay here again.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jambomackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 15 November 2013
Dear mackemtripper,

We greatly appreciate your five star rating on your stay with us and will share these with the entire staff as it takes all departments working together to make this a great hotel. We hope to see you again when your travels bring you through Columbia.
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Camden, South Carolina
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed 9 November 2013

Wanting to pre-position for a 6 AM flight out of Columbia, SC the following morning, I went on line to make a reservation at a Country Inn and Suites I knew to be just outside the airport. Arriving just before 5 PM (the time of day is important to the story) I gave my name to the desk clerk who informed me that I had not made a reservation there, but perhaps at another Country Inn and Suites. Turns out the hotel where I checked in near the airport is in CAYCE, a small city between Columbia and the airport bearing its name. So the clerk called someone at the Columbia hotel on Executive Blvd., where, in fact, I had made the reservation, and asked the clerk there to cancel it.
The clerk at the other property claimed the cancellation time was 4 PM, even though my paperwork said it was 6 PM. As it was a Sunday, I couldn't speak with "management" where, apparently all decisions are made.
The desk clerks at both properties knew I had made a simple (but understandable) mistake but neither would fix it.. When I wrote to the corporate offices the following week, I received a very nice note confirming the cancellation time of 6 PM, saying "The hotel should have cancelled your reservation." In a follow-up note, the support person wrote, "We explained your situation but they are unwilling to compensate for what has happened. I am very sorry for how everything worked out."
The response from Carlson (the managing company, was, in other words, "You are right, but we're not going to do anything about it." Fortunately, credit card companies have more leverage, and they reversed the charge.

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank johnmoncure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 15 November 2013
Dear johnmoncure,

I have researched your issue with your reservation that was made at the wrong location. Your reservation was made through Expedia and not the hotel directly or through the Country Inn & Suites website/toll free number. Had your reservation been made through the hotel, we may have been able to cancel your reservation. Expedia reservations are non-transferable or non-cancelable unless you pay the premium through Expedia. As listed on our website, cancellation must be made by 4pm on day of arrival. As you stated that you wrote to the "corporate offices", we can assume to wrote Expedia and not Country Inn & Suites as they would have directed your letter to us at the hotel and not respond directly to you. We apologize for the confusion about your reservation. We always do whatever we can to accommodate a guest when an error has been made in their reservation. We hope that next time you will make your reservation through Country Inn & Suites. Please feel free to call me at the hotel with any questions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Akron, Ohio, USA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

Room was very nice and modern. Beds were comfortable. Continential breakfast could have been a better variety. There were also no vending machines for a snack. I checked in late and it was slightly dissapointing that I could not find a snack anywhere in the hotel.

Stayed August 2013, travelled solo
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 23 October 2013
Dear Amy H,

We appreciate your comments and are pleased that you enjoyed your stay. We are sorry that our Front Desk did not share with you that we sell drinks and snacks at the Front Desk but will make sure it is part of our welcome to future guests. In addition, we will make sure that our complete hot breakfast has all the offerings of eggs, breakfast meats, waffle station, pastries, cereals, yogurts and fresh fruit. We know that our guests look forward to a great breakfast to start their day. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Moline, Illinois
Level Contributor
120 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 19 October 2013 via mobile

Overall was a good stay . We stayed here for 5 nights a couple weeks ago. We had a suite.... Was clean and spacious, bed was very comfortable. The breakfast had several options and was very good. As far as service, I only found 1 employee that gave great customer service ! The rest seemed to be unfriendly and would seem bothered if I had questions. Also , when we booked a hotel for our time here, I was looking for a hotel with an indoor pool. Is the main reason we booked here since we were staying 5 nights. Was not happy on the 2nd day there the pool was drained for repairs!!! I will say had I known that was going to happen I would have stayed elsewhere.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jaredsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 23 October 2013
Dear jaredsgirl,

Thank you for taking time to tell us about your recent stay and we are pleased to know that you enjoyed the spacious rooms, comfy beds and great complimentary hot breakfast each morning. We do apologize that the pool was expectantly closed during your stay. We had some repairs that needed to be addressed immediately. The indoor pool and whirlpool have been repaired and are now open. Hope to see you again in the future so that you can enjoy a refreshing swim in our indoor pool!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
1 review
4 of 5 bubbles Reviewed 15 October 2013

This is a very good place to stay. The staff makes you feel very comfortable especially the Front Desk person Tim. The rooms stay very clean and comfortable. Plenty of places to dine in the area and the hotel has very easy access to I-77. I will stay again when I'm in Columbia, SC.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank newtekdb824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Sales at Country Inn & Suites By Carlson, Columbia, responded to this review, 23 October 2013
Dear newtekdb824,

We appreciate your comments and are thrilled that you enjoyed your stay. We certainly will share your feedback with Tim at the Front Desk. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Columbia

Property: Country Inn & Suites By Carlson, Columbia
Address: 220 East Exchange Boulevard, Columbia, SC 29209
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 94 Hotels in Columbia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Columbia 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Country Inn & Suites Columbia Hotel Columbia
Country Inn And Suites Columbia
Country Inn Columbia
Columbia Country Inn

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