It is very disappointing how poorly this property is maintained. I'm surprised Hilton will let them keep their contract / flag and there's no way they can rate to a AAA Four Diamond. This is my second multi-day stay at this property since Jun 2013.
Our small suite on the 4th floor and the 4th floor corridor is absolutely filthy, not from just a day or two of neglect but months of neglect. The most disgusting part was a large somewhat freshly dried "loogey" of snot on the wall and side table next to the bed. Gross!
Literally every wall and door in our room was filthy.
Every guest room door and the wall covering in the 4th floor corridor from the elevator to our room was filthy dirty as well and these are all medium taupe colored walls not white. The carpet is so worn in the corridors that the seams are loose so they've been taped with black duct tape. A somewhat funny thing was a dirty bar glass leaning in the corner of the corridor that sat there from the Friday we arrived until the Tuesday we departed. Who knows how long it was there but we just watched it as a test to see how long it would sit.
The lobby is nice and clean but the dirty hand-prints surrounding the elevator buttons looks like a roadside gas station but that basically matches what we saw on the 4th floor.
The staff was apologetic and responsive to the problems when I requested a manager on duty to inspect the room. They gave us a one-night credit and maybe some Hilton points for the problem but frankly we'd rather have a room we were not grossed out in.
The bed was comfy, the shower ample and the room was quiet and peaceful. Be aware the back side of the hotel faces a live music college bar. We stayed front side.
The hotel is located adjacent to the USC campus and there's pretty much every food group of restaurants within 100 yards of the front door so convenience is high. The Ruth's Chris Steakhouse on-site is good for breakfast and dinner.
$22 for valet is really high for the Columbia market and priced more like LA or ATL. There's lesser expensive self park if you want.
I've waited four days to cool down and reflect before writing this review. Cleanliness problems at this level come from management and / or ownership simply not paying attention, following up or cutting corners. I don't blame the housekeeping staff for this level of dirt. Our gut instinct is the owner and / or manager of this property comes from a mindset of smaller roadside motels. I've never even seen a Hampton or the lesser Hilton brands this bad.
Obviously the property has good ratings here but for some reason they have let their housekeeping and maintenance slide.
- Official Description (provided by the hotel):
- Elegant in atmosphere and striking in detail, the Hilton® Columbia Center is ideally located in the center of the financial, entertainment and historic district. Our hotel provides a spacious haven for business and leisure travelers coming to Columbia, South Carolina. Enjoy our graceful combination of historical architectural elements with modern facilities, chic design, and Southern hospitality....Hilton-style. We feature 222 signature guestrooms and suites including 2 Presidential Suites, 12 Executive Suites, and 3 Junior Suites - all surprisingly spacious and inviting. Each of our guestrooms and suites was decorated with warm rich earth tones and elegant dark woods, floor-to-ceiling windows to entice business travelers and vacationers alike. We offer all the amenities needed to ensure an unforgettable experience each time you stay with us. ... more less
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- Also Known As:
- Hilton Columbia Hotel Columbia
- Hilton Hotel Columbia
- Columbia Hilton