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“Great staff but FILTHY ROOM AND CORRIDORS !!!”

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Hilton Columbia Center
Ranked #10 of 94 Hotels in Columbia
Certificate of Excellence
Las Vegas
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great staff but FILTHY ROOM AND CORRIDORS !!!”
Reviewed 29 November 2013

It is very disappointing how poorly this property is maintained. I'm surprised Hilton will let them keep their contract / flag and there's no way they can rate to a AAA Four Diamond. This is my second multi-day stay at this property since Jun 2013.

Our small suite on the 4th floor and the 4th floor corridor is absolutely filthy, not from just a day or two of neglect but months of neglect. The most disgusting part was a large somewhat freshly dried "loogey" of snot on the wall and side table next to the bed. Gross!

Literally every wall and door in our room was filthy.

Every guest room door and the wall covering in the 4th floor corridor from the elevator to our room was filthy dirty as well and these are all medium taupe colored walls not white. The carpet is so worn in the corridors that the seams are loose so they've been taped with black duct tape. A somewhat funny thing was a dirty bar glass leaning in the corner of the corridor that sat there from the Friday we arrived until the Tuesday we departed. Who knows how long it was there but we just watched it as a test to see how long it would sit.

The lobby is nice and clean but the dirty hand-prints surrounding the elevator buttons looks like a roadside gas station but that basically matches what we saw on the 4th floor.

The staff was apologetic and responsive to the problems when I requested a manager on duty to inspect the room. They gave us a one-night credit and maybe some Hilton points for the problem but frankly we'd rather have a room we were not grossed out in.

The bed was comfy, the shower ample and the room was quiet and peaceful. Be aware the back side of the hotel faces a live music college bar. We stayed front side.

The hotel is located adjacent to the USC campus and there's pretty much every food group of restaurants within 100 yards of the front door so convenience is high. The Ruth's Chris Steakhouse on-site is good for breakfast and dinner.

$22 for valet is really high for the Columbia market and priced more like LA or ATL. There's lesser expensive self park if you want.

I've waited four days to cool down and reflect before writing this review. Cleanliness problems at this level come from management and / or ownership simply not paying attention, following up or cutting corners. I don't blame the housekeeping staff for this level of dirt. Our gut instinct is the owner and / or manager of this property comes from a mindset of smaller roadside motels. I've never even seen a Hampton or the lesser Hilton brands this bad.

Obviously the property has good ratings here but for some reason they have let their housekeeping and maintenance slide.

Room Tip: Call and ask whether they've cleaned or remodeled before booking. Avoid the backside rooms due t...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robstar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 2 December 2013
Dear robstar1 from Las Vegas,

First and foremost I would like to apologize for the non-typical stay you recently had at the Hilton Columbia Center. Your comments and experience are very non-usual of the hotel and I am very disappointed in the facilities that were presented to you. The cleanliness issues you mentioned are not our normal standard of operation, I want to rest assured that all items are fixed and completed. Our great staff is here to make every guest and experience an awesome one. We are a AAA four-diamond hotel and would like every guest to experience that level of awesomeness.

As we go back and try to retrace your stay and experience, I would like to personally invite you back to the Hilton Columbia Center. Please call myself or the manager on duty to arrange your next visit with us, so that I can personally ensure that all expectations are delivered.

Thank you again for your review and your recent visit to Columbia.

Sincerely

Tony Tam, General Manager--Hilton Columbia Center
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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English first
Springfield, Illinois
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 November 2013

This was our forth year in a row stay at least two nights here. We get a suite so the grand kids get their own room to watch the shows they want and sleep on the sofa bed which they love to do. This lets my wife and I watch our shows in our room. The family has plenty of room to relax and not get in each others way. the beds are comfortable and we have always found the rooms clean and well stocked. the staff has always been very helpful and pleasant, there is a nice bar if you are interested. Hotels aren't cheap to stay at but if we don't rest well I feel like I threw my money away. I feel like I get my moneys worth here and really enjoy the hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Senna34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 21 November 2013
Dear Senna34 from Springfield

Thank you for your recent review of the HIlton Columbia Center. 4th year in a row and we are so happy to have you back in our hotel. We are so glad you enjoyed the junior suite and had room for everyone! I will make sure to let our staff know you thought they were friendly and pleasant. If we can do anything to make your 5th stay with us more enjoyable, please do not hesitate to let us know. THANK YOU AGAIN FOR THE 5 STAR RATING AND WE HOPE TO SEE YOU SOON!

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013 via mobile

My boyfriend and I stayed at this hotel for a long weekend get away and to watch the Gamecocks. From the moment we arrived and were greeted at the front desk, they were extremely friendly and helpful. We had a lot of questions about our surroundings and they were happy to answer all our questions. Not to mention they gave excellent suggestions. The wonderful costumer service from this staff made our trip even better! Thank you

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Hfriday816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 20 November 2013
Dear Hfriday816 from Pittsburgh,

Thank you for your recent review of the Hilton Columbia Center. We are so glad you chose our hotel to spend the weekend and watch the USC Gamecocks play football!!! I am so happy that you thought the staff was friendly and helpful---that's one of the many things we pride our hotel on!. I will be sure to pass along your great comments to the team (wonderful customer service). If we can do anything to make a future visit to Columbia more enjoyable please don't hesitate to let us know. THANK YOU FOR THE 5 STAR RATING, WE WORK HARD FOR IT AND GREATLY APPRECIATE IT!!!!

Sincerely Yours,

Tony Tam, General Manager--Hilton Columbia Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

Good pillows, great bathrooms, excellent wifi, etc. etc. Very nice interior design. Just may be my overnight get away...They could use thicker curtains, however. Really close to the action near The Vista. Rooms were quiet and nice sized flat screen television. Genius shower drain design (i.e., drain in the middle of the shower) keeps feet muck free.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Birgitha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 18 November 2013
Dear Birgitha from Columbia,

Thank you for your recent review of the Hilton Columbia Center. We are so glad that you enjoyed your stay and thought the facilities were excellent. If we can do anything to make your next visit to Columbia more enjoyable and earn that 5th star, please do not hesitate to let us know.

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, United States
1 review
Reviewed 11 November 2013

The Columbia Hilton was clean, the staff was professional, and the room comfortable. The hotel is close to several classy restaurants within walking distance! One complimentary breakfast is provided with the stay as well as free parking.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sarah O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 18 November 2013
Dear Sarah O from Dayton,

Thank you for your recent review of the Hilton Columbia Center. I am so happy that you thought the staff was professional and the hotel was clean and comfortable. If we can do anything to make a future visit to Columbia more enjoyable, please do not hesitate to let us know. THANK YOU FOR THE 5 STARS--WE LOVE THEM!!!!!!

Sincerely Yours,

Tony Tam, General Manager--Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooresville, United States
1 review
Reviewed 11 November 2013

Excellent hotel - professional and friendly staff - perfect amenities - great location. I was fortunate to be able to use my rewards points otherwise due to a specail event this hotel would not have been affordable.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ivey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 18 November 2013
Dear Ivery G from Mooresville,

Thank you for your recent review of the Hilton Columbia Center. Great location and excellent hotel, I will be sure to pass along these great comments to the team. I would like to personally thank you for being a loyal Hilton Honors members and choosing points for your stay redemption in Columbia, South Carolina. If we can do anything to make a future visit to Columbia more enjoyable, please do not hesitate to let us know. THANK YOU FOR YOUR 5 STAR RATING OF OUR HOTEL---WE LOVE THEM VERY MUCH!!!!

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United States
1 review
Reviewed 8 November 2013

After notifying the hotel of our late arrival due to a airline delay, we arrived to learn that reservations were held on a "first come, first served" basis. We had book a king room months in advance but we were given the Parlor Room. This room does NOT have a actual bed. It comes with a sofa bed. Yes, a real sofa bed with the center metal bar and all. We were charged a lesser rate but it is because a hotel room void of a bed is not worth much. We were moved to a king room but the damage was already done.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonytam, General Manager at Hilton Columbia Center, responded to this review, 18 November 2013
Dear Douglas C from Portsmouth,

First I would like to apologize for your initial room type assigned to you at the Hilton Columbia Center. Occasionally we have in-house guests that decide to extend their stay with us and push our arriving guests into our parlor suites. While our deluxe parlor suites have great amenities sometimes our guests would just like a regular guest room. I am glad that our hotel staff was able to accommodate you in a standard king room during your stay. I do hope that the rest of your stay in Columbia and with the Hilton Columbia was enjoyable. If we can do anything to make a future visit to Columbia more enjoyable, please do not hesitate to let us know. Thank you for your review and thank you for letting us make your stay perfect after the initial check-in!

Sincerely Yours,

Tony Tam, General Manager--Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Columbia Center

Property: Hilton Columbia Center
Address: 924 Senate St, Columbia, SC 29201-3158
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Columbia
#12 Family Hotel in Columbia
#14 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Columbia Center 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Elegant in atmosphere and striking in detail, the Hilton® Columbia Center is ideally located in the center of the financial, entertainment and historic district. Our hotel provides a spacious haven for business and leisure travelers coming to Columbia, South Carolina. Enjoy our graceful combination of historical architectural elements with modern facilities, chic design, and Southern hospitality....Hilton-style. We feature 222 signature guestrooms and suites including 2 Presidential Suites, 12 Executive Suites, and 3 Junior Suites - all surprisingly spacious and inviting. Each of our guestrooms and suites was decorated with warm rich earth tones and elegant dark woods, floor-to-ceiling windows to entice business travelers and vacationers alike. We offer all the amenities needed to ensure an unforgettable experience each time you stay with us. ... more   less 
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Also Known As:
Hilton Columbia Hotel Columbia
Hilton Hotel Columbia
Columbia Hilton

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