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“Dated hotel. Average service.”

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Embassy Suites by Hilton Columbia - Greystone
Ranked #19 of 94 Hotels in Columbia
Level Contributor
225 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Dated hotel. Average service.”
Reviewed 25 September 2013 via mobile

This hotel has not been updated for quite some time, everything about it was dated. Floor was really sticky in the breakfast area. Room was clean but again very dated. I would say if there are other hotels in the area you can pass on this one.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thexprt7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 September 2013
Your feedback is always important to us. We will take in consideration what was said and will improve moving forward.
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965 reviews from our community

Traveller rating
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    62
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Italian first
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  • Russian first
  • Spanish first
  • Any
English first
Lancaster, SC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2013

Excellent experience over all, would recommend this hotel to anyone. Conveniently located near the Riverbank Zoo, Governor's Mansion and federal buildings. Parking was free and very convenient. Poured a full glass of wine at the evening reception.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ronald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 September 2013
Thanks for choosing our hotel for your business trip. I hope in the near future you would choose us again.
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Level Contributor
103 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 September 2013 via mobile

Stayed here for business. The checkin was easy and the employee was friendly. The interior of the hotel has a water fountain and wonderful natural light. Clean and spacious rooms. My only complaint is the hot breakfast items weren't hot either morning, just warm. Overall it was a great stay.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefitnessworm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 23 September 2013
Thank you for staying for staying with us on your business trip. I'm glad you found the atmosphere to be enjoyable for you. Please come back and visit us again
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Summerville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2013

A/C was off on our arrival and the room was 85 degrees hot. Bath tube had evidence of mold/mildew around it. This was not a typical stay in this brand name for me or even this particular property. Management seemed unconcerned about my hot night when I checked out.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 17 September 2013
I would like to apologize for the inconveniences you had to endure doing your recent visit at our hotel. Your feedback is very valuable and has been taken into consideration and I hope you will decide to come back and visit our property.
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Linden, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2013

Let's see, where to start... room smelled, terrible,I agree with a previous poster, it smelled like an ashtray. food in the restaurant, awful, noise level from the open level lobby... horrible!!!! And it was not a suite, just a normal hotel room. The staff was great, friendly, polite and very accommodating.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Denise139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 12 September 2013
I want to apologize for the smell in the room and also for the quality of the food in the restaurant. I'm glad to hear that the staff was accommodating.
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Mt Pleasant
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2013

We enjoy staying at Embassy Suites Columbia, most weekends during football season. always a good experience. We have had several friends start staying there during football season..Staff is always very friendly and helpful and a great egg omelets during complimentary breakfast.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 12 September 2013
Thank you for making us your choice hotel during football season. Also, thank you for referring your friends to stay with us as well. Hope to see and hear from you in the future.
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charleston, United States
1 review
Reviewed 4 September 2013

I stayed here for one night for a work conference in Columbia. My room was very clean although it smelled like an ashtray. The bed was comfortable and unlike most hotels I stay in, I did not hear any neighbor noise at all. I would have to say the most annoying thing about my stay is that my shower was missing its shower curtain but housekeeping came up and hung a clean, new one. The quietness and cleanliness were so great that I was willing to overlook the age of room.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Abigail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 11 September 2013
Thank you for your comments regarding your recent stay. I am glad you enjoyed your stay and we are looking to do some room renovations in the near future. I would also like to apologize about the missing shower curtain. This definitely should have been in your suite prior to arrival. We look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Columbia - Greystone

Property: Embassy Suites by Hilton Columbia - Greystone
Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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