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“Embassy Suites”

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Embassy Suites by Hilton Columbia - Greystone
Ranked #18 of 94 Hotels in Columbia
St Louis, United States
1 review
“Embassy Suites”
Reviewed 18 October 2013

Terrible stay. Room smelled very badly and was never fixed while we were there. The manager came with a can of Lysol to spray our room with, that was his solution! He did not offer to move us to another room. Don't stay there!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 23 October 2013
Your feedback is very valuable to us. We will take the proper action to improve on those issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,026 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cypress
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 October 2013

Usually like staying here. But this time---not so great. Reservations were screwed up when we arrived. On the second day of three night stay, room was not vacuumed, sinks were dirty, coffee service not refilled, used glasses and plates not cleared, toilet paper and Kleenex not refilled Maid re-cleaned the room at 9:30 p.m. and said "This is the third time I've had to do this." Next day, similar issues: used glassware not removed, coffee service not refilled, sinks and countertops not cleaned. Not what I have come to expect from this brand.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 23 October 2013
We apologize for the inconveniences you have experience. Your feedback is very valuable to us. We will take the proper action to improve on those issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greer, South Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2013

In the past month, I've had to travel to Columbia, SC twice for business. I stayed at the Embassy Suites on my second visit and it far better than the hotel I stayed at on my firtst trip. The Embassy Suites was clean inside and out. My room was very comfortable and spacious. The breakfast buffet and made to order was outstanding. I truly enjoyed my stay and would definitely go back there again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 23 October 2013
Thanks for choosing our hotel for your business travel. We hope you decide to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, United States
1 review
Reviewed 8 October 2013

This facility provided a quality room and great overall experience. The suite has plenty of room to work and relax. The 'extras' - Manager's reception and complimentary hot breakfast - are helpful when traveling on a per diem, and the restaurant provided good food at reasonable pricing.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 11 October 2013
We are happy that we lived up to your expectations for a great stay. We want to provide a great experience from the time you are greeted at the desk to check out. Hope you decide to stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2013

Enjoyed out stay very much. the breakfast was great and I found the accomodations very good. Would stay again. the location was great for downtown Columbia and local attractions--close enough but out of the downtown congestion.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 8 October 2013
I'm glad we were able to accommodate your needs. Looking forward to having you with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Key West, Florida
Level 5 Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 September 2013 via mobile

Stayed for 3 weeks, and enjoyed every aspect of the hotel. Every employee I came in contact with was outstanding when it comes to customer service, which is rare these days. Whatever management is doing, it works! Morning breakfast was great, as was the evening receptions. Best of all, I was performing military duty while in Columbia, and not a lot of hotels offer a military rate, and I thank Embassy Suites for offering this rate and will stay nowhere else when in town.

Stayed September 2013
Helpful?
Thank scottycol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 September 2013
Thanks for serving our country first and foremost. Glad you made us your choice hotel. It's great to hear that your stay was satisfactory for those three weeks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hendersonville, United States
2 reviews
Reviewed 26 September 2013

Stayed here many times, daughter went to USC Law, the people are wonderful, made sure we had a low traffic room this time. Safe location, food is good, really better than other Embassy, will stay again when in Columbia.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jesse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 8 October 2013
Thanks for making us your choice hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Columbia - Greystone

Property: Embassy Suites by Hilton Columbia - Greystone
Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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