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“Very nice and helpful staff”

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Embassy Suites by Hilton Columbia - Greystone
Ranked #18 of 94 Hotels in Columbia
Hoover, AL
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very nice and helpful staff”
5 of 5 bubbles Reviewed 31 July 2014 via mobile

We arrived in the evening to the hotel where they were having 3 family reunions and a class reunion. Even though the front desk was super busy, they were very helpful and nice. He also gave us a room away from the noise which was wonderful.

Breakfast was better than any other hotel we have stayed at on our trip and we were surprised how quickly the omelette line moved.

Rooms were nice. Our teenage daughters were glad to have the sofa bed so they could sleep in a room away from us. The extra sink in the room was fabulous to have also.

Stayed July 2014, travelled with family
Helpful?
Thank KittyBarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 1 August 2014
Thanks for the great comments and business. We really appreciate both.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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952 reviews from our community

Traveller rating
    366
    238
    175
    115
    58
See reviews for
347
120
34
358
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Lancaster, Pennsylvania
Level Contributor
242 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

The staff at this hotel goes above and beyond to insure good service. I had an email before my arrival - was welcomed warmly - had a call from the front desk an hour after I checked in - and an email after I left. The hotel is relatively new - and the rooms are very nice. I am a big fan of Embassy Suites in general - and this one is near the top of the list.

Room Tip: Rooms 33 and 34 on each floor are right by the elevators.
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Tom82752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 31 July 2014
Thanks for your business and positive comments regarding the service that you received.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 July 2014

Room smelled very bad upon arrival but since we arrived late there were no other options. Common areas cleanliness not up to Embassy norms. Breakfast average; arrived too late for manager's reception.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank vafan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 30 July 2014
We appreciate your business and apologize for the cleanliness of your room. These comments will help us to improve our operation. Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, NC, United States
1 review
5 of 5 bubbles Reviewed 27 July 2014

Wonderful experience all the way around! Great staff, fresh veggies at the manager's reception and great breakfast in the morning. Right across from the zoo, which was great. We have stayed here before and will stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 July 2014
We appreciate the business and comments. Thanks for mentioning about our great staff, comp breakfast and comp bar, and yes we are across the street from the Zoo. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

This hotel has it all. The staff is extremely friendly and helpful. The rooms are very nice. They offer a Manager's reception every evening with drinks as well as snacks. They also offer a shuttle from the hotel to any location within a 5 mile radius and all you need to do is call the hotel and they come back to pick you up.

Room Tip: With the layout of the hotel, I don't think you could get a poor location.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 July 2014
Thanks for mentioning that the hotel has it all. Staff extremely friendly, rooms being very nice, free drinks every night, and free shuttle. Thanks for your business and comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Check in was painless and room was great. Room was very clean and had everything we needed. The reception in the evening was good and had good pick ups. My daughter liked the cook to order breakfast. The food was good and had flavor, even on the buffet bar.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Chris497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 28 July 2014
Thanks for the business and comments. We really appreciate it and thank you for mentioning about our great guest room clean suite, comp evening reception and comp breakfast. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, United States
1 review
3 of 5 bubbles Reviewed 14 July 2014

We are loyal Embassy Suites patrons. Enjoyed our stay, but felt that the hotel could use a little updating. Indoor pool was fine, but could use a refresh. Rooms were spacious and clean, but found that the a/c units had a little trouble keeping up with the heat of the summer. Staff was friendly, polite, and helpful. Breakfast was great, as usual, and the evening reception was welcoming and peaceful.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, 16 July 2014
Thanks for geat comments regarding our staff, breakfast and comp bar. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Columbia - Greystone

Property: Embassy Suites by Hilton Columbia - Greystone
Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Region: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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