We reserved a room with double beds for June 20-22 for a religious convention which was guaranteed in an email. I spoke with the front desk attendant upon check in and she said on her screen double beds were not guaranteed. Despite her viewing my confirmation email she stated "there was nothing she could do." Housekeeping brought up a rollaway cot and the front desk attendant gave us a breakfast voucher for one day. I personally do not think this suffices as it was very inconveniencing to myself and my brother. A breakfast voucher does not assuage a mistake made by the hotel and subsequently not rectified. Additionally she asked condescendingly whether we called to check after our booking of the room since it was booked in February. As mentioned to her there was no need seeing as our confirmation email stated the double beds were guaranteed. This was poor customer service practice and I would hope that they will handle matters better in the future.
- Official Description (provided by the hotel):
- The Courtyard Marriott Columbia Downtown at USC is located in the heart of the University Historic area within walking distance to the Colonial Arena, Columbia Convention Center, Koger Center, State Capitol and The Vistas Entertainment District. Amenities include a new state of the art Fitness Center, complimentary Guest Appreciation receptions on Tuesdays and Wednesdays from 5 to 6:30 with free beer, wine and appetizers and free wireless internet access throughout the Hotel. Complimentary transportation is provided to the Vistas and Five Points restaurants as well as neighboring businesses. Cocky's Bar provides libations Monday through Saturday evenings and a dinner menu is offered Sunday through Thursday nights fromt 5-10pm. The Courtyard USC also has complimentary access to the Capital City Club, a private restaurant and bar on top of the tallest building in South Carolina! Courtyard Columbia is the premier sponsor of USC Gamecock Athletics! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Marriott and Odigeo so you can book your Courtyard Columbia Downtown at USC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Columbia Downtown At Usc Hotel Columbia
- Marriott Columbia
- Columbia Courtyard