I'll admit I'm a bit of a hotel snob and usually stay at a full service business hotel like a Hyatt or Marriott but was in town for USC Parent's Weekend and this was the only option available. At first it seemed like it would be okay - the grounds are well kept and the staff is friendly. It used to be a Marriott Residence Inn and in fact I stayed there a few years ago when it had that flag. But upon closer inspection this facility has some issues. There was a trash can on the grounds outside my room that was full on the first day of my visit - by the third day it was overflowing and trash was all around it, but it never got emptied while I was there. Also, the shower head was disconnected and sitting on the side of the tub when I went to take a shower and it couldn't be fixed until late afternoon because the maintenance staff didn't work in the morning so I ended up taking a shower with the water just coming out of the pipe, like someone was holding a hose over my head! Why this wasn't addressed before the room was given to me I can't understand - the cleaner either didn't report it to management or management didn't bother to address it - or worse, there was no cleaner - horrifying thought. And speaking of cleaning they don't clean the room every day - only every other day, which they don't tell you when you book, only when you check in. It was freezing in the room and they only had one thin blanket on the bed. When I called for some extra blankets they said they didn't have any and recommended turning the air conditioning down. Also, it's a suite hotel and supposed to have dishes, etc. but had only one plate, one wineglass (no drinking glasses) and two coffee cups - definitely substandard. Finally, when I left they wouldn't give me an itemized reciept for the room because they said I didn't book it directly through them. Not even a list of extra charges, which I normally like to check before I leave the property. All in all, not a good experience.
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- Also Known As:
- Affordable Suites Of America Columbia Sc Hotel Columbia
- Residence Inn Columbia
- Columbia Residence Inn