we order items off the menu because the hot bar was sitting idle for so long without being turned.
When we ordered our item off the menu they came to the table and looked nothing like the menu pictured them.
We ordered a ribeye medium rare and when it came it was burnt. Te chicken we ordered looked beautiful until we bit into it. it squirted out fish juice. i cannot for the life of me fiqure out why having worked in a kitchen myself except to only this conclusion that the chicken was rancid. because the breading and color was beautiful and one could tell that it was fried in new grease and not old. Te sloppy burger that i ordered would have been wonderful had it even lived up to its name. I was cold and could tell it was not made from scratch as stated. it was not even hot. The french fries were awesome and the tea was awesome. I refuse to go again and spend $50 on tea and fries.
We left all of our uneaten items on the plate and that spoke volumes that we were not happy and the waitress told her owner that we loved it and did not complain but said we enjoyed it thouroughly, which was a lie. When we asked to have those items taken off the bill she refused.
When we came home were contacted by the manager and bashed on facebook and then the manager erased all his posts that he wrote so as to make us look like we were arguing with our selves. We were treated like criminals, talked to and called homeless people and he claimed we wanted a free meal and we should have went to shepherds table which was a homeless resturant because he said all we were looking for was a free meal. we paid for the sorry food, and even paid in cash. We did not argue about paying the bill because we though that the manger or owner would have at least seen the error and sent us our money back. Money was not an issue at all. I am a business owner. Money is no object. After all this we were called liars in front of our peers on facebook and Burger Brothers owner tried to ruin my families good name by calling us liars.
A apology would have sufficed and this would have all been over but the owner nasty as he is still kept rubbing it in that we were liars and he never admitted quilt in any way. Do not waste your money taking your family here. It is not appreciated and any funds you give to this business is not used to put out quality food or quality manners. Everyone expects more from people who claim to be reputable in their business practices.
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