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“Hampton Inn”

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Hampton Inn and Suites Florence-Civic Center
Ranked #7 of 43 Hotels in Florence
Reviewed 1 December 2013

Excellent place to stop. Good accommodations. Clean and comfortable rooms. The staffs are helpful and attentive to your needs. We have never had a bad stay at any Hampton Inn or any Hilton owned facility. I would recommend Hampton Inns over any other chain. We have found them to be superior in service and comfort.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hampton
Thank Edward F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer H, General Manager at Hampton Inn and Suites Florence-Civic Center, responded to this reviewResponded 22 January 2014

Dear Edward F,

Thank you for taking the time to share your experience with others. We greatly appreciate you loyality to the hilton brand and to our Hampton Inn & Suites here in Florence, SC. Please come visit again soon.

Always At Your Service,
Jennifer Hunt, General Manager

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400 - 406 of 490 reviews

Reviewed 29 November 2013

Very Clean and well managed facility located near both shopping and good dinning spots. The rooms are very comfortable and quiet. Check in and check out was efficient. Prices are a good value. The Facility is located very close to Highway 95 with easy access.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Our children hosted our 40th Anniversary Celebration and used this hotel to house all of our family members and out of town guests. From the General Manager, Jennifer Hunt, all the way to the front desk, housekeeping and maintenance staff, their customer service, desire to help, and out-going manner was simply OUTSTANDING! They certainly went above and beyond in helping all of us from early check in's to attending to any special needs we had. They all genuinely cared about us, and we saw that in every interaction we had, as well as what we observed, in the service to other customers. Whatever they are doing sure is working, as their "style" of taking care of their customers is superb! We wouldn't change a thing and would highly recommend this hotel to all our friends. Keep up the GREAT work! Curt and Mary Marshall

  • Stayed: November 2013, travelled with family
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Thank SCmarym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer H, General Manager at Hampton Inn and Suites Florence-Civic Center, responded to this reviewResponded 22 January 2014

Dear Curt & Mary Marshall,

I can't possibly express what a great pleasure it was having you and your wonderful family here. Thank you so much for taking the time to share such kind words with my staff and I. We look forward to your next visit with us.

Always At Your Service,
Jennifer Hunt, General Manager

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Reviewed 20 November 2013

Will look for a Hampton Inn everywhere I need to go. Pleasant staff, great breakfast, clean and safe and the price was very reasonable considering the service and the variety of food for breakfast was appealing, satisfying and nutritional. Having to attend 8 hr. long sessions and being able to eat at the hotel just before leaving in the morning was very convenient.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hampton
Thank yvonnes843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

The hotel is clean and safe and near the mall and dining. My negative experience was with the staff and management. Was called in the room the day before we planned to check out by a desk agent identifying herself as Jada who stated that we had to vacate the room because they were overbooked. I explained that when we checked in we told the desk agent that we would be checking out Thursday. Jada said that was a misunderstanding and that we had to check-out that day. Was referred to a manager who did not identify herself, but she relented, grudgingly so, saying that we could stay another night. I know this treatment wasn't proper or standard, and am very disappointed that Hampton would hire such hateful, unprofessional people. It was the worst hotel experience I have ever had and won't ever stay at this Hampton ever again. I do have to say that the hotel's NIGHT crew were really nice, helpful and friendly though. They should be managing the hotel!

Room Tip: Choose another hotel.
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  • Stayed: November 2013, travelled with family
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Thank Sally E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

For a Hilton property I was very disappointed. The hotel is an old hotel that was re-done. It looks ok and the people working here are good. For me the most important part of the stay is the room. It smelled like stale smoke and outside noise was loud. I asks for a top floor away from noise and got a second floor above a bathroom renovation towards highway. Barely clean and not what I expected based on these reviews. Will not stay here again.

Room Tip: Don't stay here.
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  • Stayed: November 2013, travelled on business
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1  Thank kmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this reviewResponded 4 November 2014

We're so glad we had a chance to serve you during your business trip and that our staff was friendly and accommodating. We sincerely agree that guest room comfort is a very important part of our guests' stays. We hope that you will give us a second chance to provide you the quiet and comfortable stay you expected.

Kind regards,
Amanda Rogers

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A TripAdvisor Member
1
Reviewed 8 November 2013

The bedrooms were clean, and the breakfast was fine. The service desk employees were very pleasant. I enjoy Hampton Inns because the beddings appear so clean. This one was a little disappointing because it did not have an indoor pool, which for once we were looking forward to. Thanks.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer H, General Manager at Hampton Inn and Suites Florence-Civic Center, responded to this reviewResponded 11 November 2013

Hello and Thank you for taking the time to review our Hampton Inn & Suites in Florence, SC. I am so pleased to hear that you enjoyed our rooms, breakfast and our employees. We take great pride in the customer service that we provide here. We do have an outdoor pool which is great in the summer months! I do realize that there is a demand for the pool in other months as well. We have partnered up with our sister property at the Hilton Garden Inn next door to allow our guest to enjoy their indoor pool during these months. We also extend the same courtesy to them in the summer when their guests request an outdoor pool. I do hope this information helps you the next time you are in the Florence area. Thank you for your loyalty to the Hilton brand. We LOVE having you stay with us!


Always At Your Service,
Jennifer Hunt, General Manager

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Additional Information about Hampton Inn and Suites Florence-Civic Center

Address: 3000 West Radio Drive, Florence, SC 29501-7800
Phone Number:
Region: United States > South Carolina > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Florence
#8 Business Hotel in Florence
#9 Romantic Hotel in Florence
Price Range: £99 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn and Suites Florence-Civic Center 3*
Number of rooms: 82
Official Description (provided by the hotel):
Our Hampton Inn & Suites Florence Civic Center hotel is located at the junction of I-95 and I-20, within walking distance of the Florence Civic Center. Indulge in retail therapy at the Magnolia Mall, grab a bite to eat at more than a dozen restaurants, or watch a movie at Swamp Fox Cinemas just across the street. Relax with our great amenities like free hot breakfast and free Wif-Fi. ... more   less 
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Also Known As:
Hampton Inn And Suites Florence-Civic Hotel Florence
Hampton Inn Florence
Florence Hampton Inn

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