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“Pleasant stay!”

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Comfort Suites Florence
Ranked #13 of 41 Hotels in Florence
Certificate of Excellence
Reviewed 28 July 2013 via mobile

A very nice and new hotel. Room is modern and clean. Bed is very comfortable. Noise, some but mild. Breakfast is free and excellent, free wifi, and parking. Price is on the higher side but you can use AAA, or your choice membership for a discount. Staff was nice. A good place to stay on the way.

  • Stayed: July 2013
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Thank Sherif E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this reviewResponded 31 July 2013

Thank you for sharing your recent experience at the Comfort Suites of Florence, SC. We appreciate you taking the time to share your recent experience. Your comments good or bad tell us what we are doing right wrong and how we can improve. Thanks again for sharing and please stay with us again on your next visit through Florence.

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229 - 235 of 457 reviews

Reviewed 26 July 2013

I am 60 years old and have traveled all my life all over the world. This is a very nice hotel. The rooms are spacious, super clean, and well thought out. Very traveler friendly. The beds are extra comfortable. Like a home away from home. This is easily the nicest Comfort Inn/Suites I have ever stayed in. Indoor pool is nice too. The free breakfast was good. If you have a choice this is the place. The restaurant across the street called Fatz is very good too. Ask for the waiter, Warren.

Room Tip: Rooms at the end of the hall are right next to the stairs in case of an emergency or if you just wan...
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  • Stayed: July 2013, travelled as a couple
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Thank FrankHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this reviewResponded 31 July 2013

Wow! Thank you for taking the time to share such an awesome review of your recent experience at the Comfort Suites in Florence, SC. .. We know your time is valuable and we appreciate you taking some time out of your busy schedule to share your experiences. It has been a pleasure to serve you and we look forward to the next time you stay with us.

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Reviewed 25 July 2013

Our church attends conventions & other functions at least 4 or more times throughout the year. We travel far in vans and cars, we have been searching for a hotel that could fit our needs & we believe we have done this at your comfortable & friendly hotel. I can not say enough about Carol & her courtesy she displayed along with the entire front desk. Our rooms were spacious & clean, no problems with supply of towels. The breakfast was excellent and area well cleaned with staff prepared to catch any spill. The decor is very beautiful. I'm sure you will be hearing from us again as we prepare for another stay in a few months. Keep up the good work

  • Stayed: July 2013
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Thank MrsDM1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lewisi38, General Manager at Comfort Suites Florence, responded to this reviewResponded 26 July 2013

Thank you so much for that wonderful review. We are so happy that you were pleased with the accommodations for the convention. In addition, we are happy that Carol made such a good impression on you. She is an asset to our hotel and many comments come in about her manner of customer service. With that, we want to wish you a safe rest of the summer.

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Reviewed 20 July 2013 via mobile

Rooms very clean and beds very comfy. I prefer Comfort Suites. Staff was pleasant and lobby was nice. Breakfast is free and pretty decent. Can always find something for everyone. Comfort Suites have never failed us.

  • Stayed: July 2013
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Thank KMM7890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lewisi38, General Manager at Comfort Suites Florence, responded to this reviewResponded 24 July 2013

Thank you for that Awesome Review! We appreciate your positive feedback and we are thrilled that you enjoyed your stay. Please remember us on your next trip through!

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Reviewed 16 July 2013

I have stayed at a lot of comfort suites. But this one is the best of all. We stayed only 1 night on our way back home. Read the reviews and decided to stay at this hotel. Best hotel in our trip. Loved Jenny the front desk attendent. Made us feel like home . Beautiful hotel with a beautiful decor. Very comfortable room. Big spacious and modern. Love to stay there some other time

  • Stayed: July 2013
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Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lewisi38, General Manager at Comfort Suites Florence, responded to this reviewResponded 19 July 2013

We really appreciate your comments! Thank you for staying with us and we ill proudly display your review for Jenny and everyone else to see! Positive feedback is so encouraging and we certainly love to read it! Thanks for taking the time to write this review and have a great rest of your summer!

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Reviewed 8 July 2013

We spent just one night at the Comfort Suites, which has received favorable reviews from other travelers. Except for a cleanliness issue, this could have been 5 stars. Getting to the hotel is a little tricky, with GPS sending you down a street that doesn't access the hotel, but that was easily remedied. Welcome was cordial and the property appears to be fairly new. The suite was attractively furnished and well equipped, with free wireless and Internet access. Although not requested, we were given a suite equipped for disabled guests, and I'd estimate it was around 350 square feet, with a sitting area in an alcove. Only after we were out at dinner, did my wife tell me she had seen a clump of hair stuck to the shower wall. I called the hotel, but found the housekeeping staff had gone for the day. Later, when we returned, as I was removing the hair, I noticed that the fold-down seat in the bathtub could have used a cleaning too. Other than that, the room, and the rest of the property, were immaculate. I wrote an E-mail to the GM, who replied with an apology and adjusted our bill. Light sleepers may hear train whistles during the night as the property is near a railroad track. Breakfast the next morning was fine, with scrambled eggs and bacon, waffles, and rolls, cereal, juices, etc. I would give this property another chance if I'm ever that way again and would recommend to others.

  • Stayed: July 2013, travelled as a couple
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1  Thank Texaholic2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lewisi38, General Manager at Comfort Suites Florence, responded to this reviewResponded 15 July 2013

Thank you for your response. We strive to make each and every guest have the cleanest and most enjoyable room. Sometimes things can happen and people make mistakes. Many times, people check into rooms and drop items, (trash, hair, etc.) and don't realize it. Since we are all human, I guess mistakes are part of life. Our Comfort Suites Hotel has received more cleanliness COMPLIMENTS than any other in town. I am glad that I was able to satisfy you however, and please try us again soon.

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Reviewed 7 July 2013

There are many great things to say about this hotel. The lobby decor was very welcoming,and accomodating.
The breakfast is bountiful! Good selections ample hot food. Rooms are clean, comfortable bedding. The indoor pool was a great place to wear out the kids at the end of the day. The idea of adding pool toys was really great idea! The service from the managers on duty especially the night manager who really tried to help me find a can opener at midnight (thank you again) to Janey part of the House Cleaning staff was exceptional!. My only complaint was the lack of a sign displaying the entrance to the hotel from Lucas street. Otherwise i would definitely stay again!

Join Choice Membership too that was a great help with rates!

  • Stayed: July 2013
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Thank mznikkimtv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lewisi38, General Manager at Comfort Suites Florence, responded to this reviewResponded 9 July 2013

Thank you for that awesome review!! We really appreciate your feedback and I am so happy that you found everything to your liking. I especially appreciate your comments about Jannie. All too often our housekeepers are not noticed for the hard work they do and their hospitality. Jannie has been here since opening and along with all of our staff, is very professional and hospitable. Thanks for your review and we wish you a great summer.

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Additional Information about Comfort Suites Florence

Address: 2120 W Lucas St, I-95, Exit 164, Florence, SC 29501-1205
Phone Number:
Region: United States > South Carolina > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Florence
#7 Business Hotel in Florence
#8 Romantic Hotel in Florence
Price Range: £72 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Florence 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor heated pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year! ... more   less 
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Also Known As:
Comfort Suites Florence Hotel Florence

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