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“Last minute request, quite accomodating”

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Comfort Suites Florence
Ranked #11 of 41 Hotels in Florence
Certificate of Excellence
Jacksonville, Florida
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Last minute request, quite accomodating”
Reviewed 21 December 2013

It was already dark and my husband and i needed a dinner break from a day of travel. After our break the rain began so we decided it was best to find a hotel. All hotels in the area were booked, as was this Comfort Suite. However the clerk on the phone did have one option. There was a room that had been recently repainted, still had the fumes, however she could offer that to us. We took it! The manager could have given us the room with no warning, so we very much appreciated her honesty. The paint fumes were almost non-existent (and we are normally sensitive to such things), and the beds, were the most comfortable we had in two weeks on the road. Everything was clean, and worked well. The wi-fi signal was sufficiently strong as well. Other reviewers mentioned the train, which parallels this section of I-95, but I guess we were so tired, we never heard it.

The breakfast was much better than the typical "continental" breakfast: it also included hot eggs, gravy, biscuits, breakfast meats, and excellent coffee. It also had a variety of cereals, yogurts, and fresh fruits.

I would most definitely stay at this hotel again.

Room Tip: No elevators here, so book a first floor room if getting up/down stairs is problematic for you.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Abi_Gezunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 23 December 2013
Wow! Thank you for taking the time to share your amazing experience. We appreciate your kind words. We strive everyday to be the best and it is nice to know that our efforts left such a positive experience with you. Thank you from all the staff here at Comfort Suites, we appreciate the pat on the back and we look forward to when we will have the pleasure of hosting your hospitality needs again. Happy Holidays.
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438 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • Any
English first
Herndon, Virginia
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 December 2013 via mobile

Been on the road with family for 10 days over Thanksgiving break. This is fourth place we have stayed. We pulled in here late last night and got two rooms for six of us. The hotel is really nice, clean and modern. The suites are large and well appointed. But the selling point for me is the bed I slept in. I may need to buy a new mattress for home! Seriously comfortable... Feel refreshed and ready for the rest of the drive home.

Stayed December 2013
Helpful?
Thank hilcole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 5 December 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
88 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 November 2013

I've stayed here several times, always a good stay. Nice, well maintained property. Friendly check-in. Clean comfortable room with typical CS amenities. Good cable, wi-fi is fast and strong. Bed and pillows were very comfortable. Typical couch, not the most comfortable in the world, but adequate for a place to sit while watching TV. Good breakfast with hot food, eggs, bacon, gravy, biscuits, etc. Only downside to the hotel is the train that rumbles through every night around mid-night. It's typically a fairly short train and really not too much of a disturbance. Numerous restaurants near hotel, plus a Krispy Kreme. I'm looking forward to returning.

Room Tip: This hotel always seems to be busy so I'd definitely recommend having reservations.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rocknrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 23 November 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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Montreal, Canada
Level Contributor
137 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 10 November 2013

On our way to Florida, we decided to stay at the Comfort Suites Florence, their advertising was selling us a 2013 hotel, everything looks pretty new, room, towels, but....the sheets were very old greyish and smelly...after 15 hours on the road you just want to have a nice shower and pamper yourself in " hotel sheets" ! We did not sleep well in a dirty bed and too soft ! The breakfast selection if a nice one.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 14 November 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your bed linens on your recent visit.

Although our beds are changed daily, with clean fresh linens, we do understand everyone's level of comfort is different. However, if you walk into a room and it does not meet your level of comfort please let us know and we will take care of you.

Here at Comfort Suites we believe in 100% satisfaction. But if you do not tell us you are dissatisfied we can not ensure you a satisfying stay. I have shared your feedback with our housekeeping department.

Again, thank you for your time. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Florence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 November 2013 via mobile

Stopped here on the way to Florida. Great stay. Very clean rooms. Comfortable beds. We had to leave very early to make it to Florida for our cruise and the staff were very accommodating. They made sure we had some breakfast to take with us on the road. Would definitely stay again on our next drive down to Florida.

Stayed November 2013, travelled with family
Helpful?
Thank missyd819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 10 November 2013
Thank you for taking the time to share such a great review! On behalf on our entire team thanks for your kind words. We are glad you enjoyed our hospitality and look forward to the next time we can provide your overnight accommodations..
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, North Carolina, United States
1 review
Reviewed 7 November 2013

Loved the Hotel very very very clean. And the staff was just so amazing. Check in was great with Julie! Thank you for everything Eric!!!!!!!!!!!! We will for sure be back and refer this hotel to everyone we know needing a place to stay in Augusta.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 10 November 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to say thank you for such a glowing review. Your satisfaction is important to us and we will be using the feedback you provided to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ochlocknee, Georgia
1 review
Reviewed 30 October 2013

Very good experience. The hotel was clean throughout and the grounds clean and landscaped nicely. The breakfast was very good with a great selection of breakfast foods. The beds were comfortable and the amenities were very good. The staff was friendly and helpful. Will certainly stay again if I am in Florence. The location was convenient to the interstate and many restaurants.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharonda H, Guest Relations Manager at Comfort Suites Florence, responded to this review, 5 November 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. We appreciate and value your feedback.. It is very important to us and we can assure you that we will use your comments to do everything possible ,to create an enjoyable experience. for each of our guests. Until we see you next, please have a most enjoyable fall season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Florence

Property: Comfort Suites Florence
Address: 2120 W Lucas St, I-95, Exit 164, Florence, SC 29501-1205
Phone Number:
Region: United States > South Carolina > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Florence
#7 Business Hotel in Florence
#8 Romantic Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Florence 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor heated pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year! ... more   less 
Reservation Options:
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Also Known As:
Comfort Suites Florence Hotel Florence

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