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“Worst hotel stay in my life!”

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Ramada Florence Center
Ranked #24 of 41 Hotels in Florence
West Haven, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel stay in my life!”
Reviewed 5 July 2014

I have never written a hotel review of any kind but I felt compelled to write this one. I stayed at this hotel June 20 - 21, 2014. My 2 two brothers and I were in town for a funeral. Is there an adjective worse than a dump? If there is, this place is it! 1. The price initially quoted by Booking.com was false! The price at the beginning of the booking process was $45.00 per night. The receipt that was printed out was for $67.14 per night and I had not asked for any extras, other than a non-smoking room! I thought that it was a mistake that would be rectified by the hotel, it was not! The manager claimed that the room rate I was quoted was for a "former Ramada located on the other side of town and they have been switching their bookings to us." I was stuck paying that price because I did not have the time at 5am to find another hotel and my credit card was already charged. 2. My credit card was charged as a "no show" prior to our arrival although we had not cancelled and had scheduled a 11:00 - 12 am arrival time. We did not get there until 5 am due to being stuck in traffic from CT to NC. The printout for Bookings.com stated that I should cancel by 6 pm on the date of arrival to avoid being charged for a 1 night stay. I didn't call because I was not cancelling. The manager claimed that I needed to call by 2 am if I would be arriving later. I was never informed of this in writing nor did the hotel bother to try the contact number given, when I made the booking, to inform me verbally. The number given to them was my cell phone since I knew that I would be on the road all day. 3. The first room we were placed in, which was the room we supposedly reserved, had been used and not cleaned! 4. The second room was not well cleaned and reeked of tobacco smoke. I had a headache the entire stay. The mattress frame on one of the beds was broken and had a large piece of metal sticking out. Dangerous! The carpet was filthy, you had to keep shoes on. The cellophane enclosed paper cups located by the coffee maker and ice bucket where stained with a brown substance that had passed through the cellophane to the cups. There was a large dead, unrecognizable bug in the corner of the bathroom. There was a box of tissues with 4 tissues in it. 5. The "breakfast" was bare bones. Cold toaster waffles, bagels, boiled eggs, cereal and yogurt. 6. This place is the worst Ramada that I've ever stayed in!!!

Room Tip: Don't stay here!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Monica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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501 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
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English first
Orlando
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014

To start off with management was at a low. There was one lady at the counter and she was juggling calls and a line at the counter. Next, we couldn't find our room. We walked the whole complex twice trying to find our room. When we proceeded back to front desk the lady was helpful and directed us. When we arrived in our room i saw a bug that didn't look like a fly on the night stands between the two queen beds. It looked like a bed bug but i wasn't sure. Then we looked under that mattress. One word: Disgusting. We saw bed bugs all over. Never will i stay at a Ramada anywhere and i will not refer my friends to this disgrace.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mortifiedhotelstayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gigi H, Director of Sales at Ramada Florence Center, responded to this review, 7 July 2014
I am sorry that you felt this way during your stay this is not a review that we like to see, However the next morning when you told us of the situation the manager went to the room right away. She inspected the room and did not see any traces of bed bugs. We then called our exterminator and brought him in within the hour he examined the room with the blue light and there were no traces of bed bugs. Again I am sorry that you did not enjoy your stay. I will contact you concerning this matter within 24 hours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Airy, North Carolina
Level Contributor
231 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 22 June 2014

Stayed here for a second time on June 17. Room was clean and neat, (room # 137).
This was a good room. I found no problems to complain about. Breakfast was okay, Not a hot buffet, but plenty enough to get you on your way. I did read some not so good reveiws , but have stayed here before and had no problems so I decided to try it again.
Really.... I didn't see anything to complain about. The bedding was clean and not worned out. and the towels and wash clothes were all in good shape also. I also checked for critters and didn't find any. Will stay here again next trip in the area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highmiles61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Florence Center

Property: Ramada Florence Center
Address: 1819 W Lucas St, Florence, SC 29501-1229
Phone Number:
Region: United States > South Carolina > Florence
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 41 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ramada Florence Center 2.5*
Number of rooms: 190
Official Description (provided by the hotel):
Book here for the best free hot breakfast in Florence!!! GrHommade Grits, Skillet Potatoes, Crisp Bacon, Spicy Sausage Links, Hot Syrup for the pancakes and waffles, assorted bagels and sweet breads! Mawell House Coffee with flavored creamers, Tropicana Orange Juice!!! Just like our Southern Grandma's taught us to serve!!! Come be part of our Souther Hospitality Revival! Conveniently located of I-95 (exit 164) with large parking area for all types of vehicles. All rooms with Mini Fridge, Microwave, Coffeemaker, Iron/Ironing Board and Free Wi-Fi Internet. Continental Breakfast 6:30am-10:00am with a 12:00pm checkout. Pet Friendly rooms available on ground floor near large walking area (flat $15 Pet Fee). Outdoor Pool (seasonal) ... more   less 
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