I made the reservation on my iPhone while driving in with the family from Washington DC. 15 minutes after making the reservation, I called the property around 11:15 pm to ask them if they would please make up the sleeper sofa, because my kids were tired and would want to go right to sleep. The front desk clerk didn't bat an eye and told me she would make sure it was taken care of.
We got to the hotel just after midnight and checked right in. Apparently the hotel just completed a major remodeling and has gone non-smoking. The front desk clerk asked us to initial a form, stating that we would not smoke in the room. This was a first for me, but welcome since we don't smoke. We also asked for a bottle of water before we went up to the room and instead of getting one out of the pantry and billing it to our room, the clerk went to their kitchen and brought a free one out to us. We really appreciated the water and the clerk's generosity.
We went up to the room, which was very clean, complete with a made up sleeper sofa. The indoor pool near the lobby called to my children! After a good night's sleep, we enjoyed the hot breakfast downstairs and hit the road again.
This is a nice, well maintained Springhill Suites. Lots of shopping and restaurants within walking distance in a good neighborhood. Excellent staff. If you're in Florence for business or pleasure, this was an excellent value and a quality stay.
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- Also Known As:
- Springhill Suites Florence Hotel Florence
- Florence Springhill Suites