On Friday, August 16, 2013, me and my family of 5 (2 adults, 3 children, ages 7 & twins age 16) stayed at this hotel for a one night stay on our way to a Carnival Cruise in Charleston, South Carolina, and this was a good stop for us on the way, travelling from Virginia in the early evening, and because the Hotel has all Suites, it has room to fit a large family. The neighborhood feels safe to visit.
We were in Room 218. This Hotel appears certainly new and modern in its decor, it is a very pretty place, not elegant but has a "modern new age" appeal in its decor. The place was very clean and comfortable in its environment, clean bathroom and good shower, a mini kitchen area with a microwave and mini refrigerator and small cabinets, and two closets to store your clothing, with iron & board & hair dryer, work desk and chair, and only one big flat screen TV that can rotate to the sitting area or the bed room area. The Hotel has a free complimentary breakfast, which was very nice, clean, and tasty, with some hot items (eggs, bacon, potatoes, hot cereal, blueberry waffles), served from 6:30am - 9:00am (very early), so if you plan to have the breakfast you have to be up early to receive it or it is cleaned up and put away on time and you miss out. The Hotel also has a very small mini market to purchase snacks.
I would have given this Hotel an "excellent" rating over just a "good" one, but our sofa bed in our room was dirty when we pulled it out to use, not just the mattress itself was spotted with lots of stains, but also a dirty cover on it that had blood stains, the sofa bed mattress was not in good condition (you can feel the wires), but the sofa looked like it was fairly new. Good thing that we came prepared with a foam mattress cover which certainly helped to make the sleep better for my son. We arrived late in the evening and it seems like they don't have much staff on duty at this Hotel when we were there, only one lady was on duty for check in, as well as hospitality, and in fact the same lady was there in the morning for breakfast and check out. The one lady on duty appeared to be doing most everything, except there was other staff for breakfast. Due to the fact that they don't appear to have a lot of staff, when we needed room service to have the mattress cover on the sofa changed because of the blood stains we found on it, there was nobody around to answer the phone, so we had to take the blood stained mattress cover to the front desk. When we arrived at the front desk to get the cover exchanged, we had to wait for a long time (15 minutes) because no one was at the desk during that moment. When the lady did arrive back at the front desk she was very kind and apologetic about the mattress cover and the waiting.
Also, the room is nicely laid out but the beds are very small, (between the size of a twin and a full, it really looks like a bed for only one person, although it is said to fit two). We did sleep as two in each, but it was a tight fit for sleeping that way, no room to toss and turn for certain.
Other than the 2 issues I mention here, the Hotel is very nice, and was basically very clean, and the staff in the morning (breakfast and hospitality that had come in later), were very friendly to all customers).
The Hotel has a small indoor pool, and a small fitness room, and a self laundry room. The elevators were big and clean, and there are two of them that seemed to work very well and were never a long wait. I took some photos of the Hotel so be sure to see them. We did enjoy our overnight stay at this Hotel and we would stay here again if in the area, and we would also recommend it to others.
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- Also Known As:
- Springhill Suites Florence Hotel Florence
- Florence Springhill Suites