We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Stay at Hilton Garden Inn” 5 of 5 bubbles
Review of Hilton Garden Inn Florence

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hilton Garden Inn Florence
Ranked #2 of 41 Hotels in Florence
Certificate of Excellence
1 review
“Stay at Hilton Garden Inn”
5 of 5 bubbles Reviewed 23 June 2014

The quality of service provided by the staff truly made my family and I vacation experience extremely pleasant. From the moment we checked in until the time we checked out the service was first class. The food was top quality, and the restaurant service was on just as good as a Five-Star restaurant.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 868reginaldl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
Thank you for taking a moment to share your experience. I am happy to hear you found theour hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

715 reviews from our community

Traveller rating
    463
    179
    45
    14
    14
See reviews for
254
168
49
166
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Tallahassee, Florida
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

This property is located just off of I-95 among a cluster of good hotel choices. There are an abundance of restaurants and shopping located minutes away. The Hotel staff was very friendly, and the entire property was well kept.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mroberts77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
Thank you for taking a moment to share your experience. I am happy to hear you found theour hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aiken, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

We stayed for 2 nights and were very pleased with the room. It was clean and much larger than expected. The staff, including room service, was super friendly and helpful. A great hotel for business or vacation. My only complaint was that I wish breakfast had been included in the price of the room and not a separate fee.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyCamper30087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
I really appreciate your taking the time to share your pleasure with your recent stay. I always say that a Perfect stay always begins with a welcoming check-in. I am happy this was the case for you.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. You can be confident that your compliment will be shared, so that my staff knows what guests enjoy.

Again, thank you for making the effort to share your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
State college, United States
1 review
3 of 5 bubbles Reviewed 21 June 2014

The quality of the hotel and cleanliness is very good, and also the pool, especially for the kids, however, the staff was not friendly at all they had a very bad attitude, and even when I complained about this they just said, oh ok.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marleni V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced at check-in. I always say that a Perfect stay always begins with a welcoming check-in and continues thru check-out. I am sorry this was not the case for you.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. You can be confident that your concern will be followed up on, so that others are not as disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again in the future so that we can demonstrate our commitment to your comfort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Quick trip to Florence that led us to HGI. It was a nice hotel with good amenities and very nice staff. But the room was not especially clean. It wasn't a pig sty but the bathroom could have used another sweep, for example. Good location but so are the other hotels. Overall it was fine but I was hoping for more.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ehsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
I am sorry you found your bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maitland, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

The Hilton Garden Inn in Florence, SC is a pleasant place to stay. The staff is very helpful and having a restaurant on the property with good food is an added plus. The rooms are very clean and comfortable.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kathleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
I really appreciate your taking the time to share your thoughts with your recent stay. It is valuable feedback such as what you have provided that allow us remain an award winning hotel.

Again, thank you for making the effort to share your thoughts. We look forward to having you with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
2 reviews
5 of 5 bubbles Reviewed 11 June 2014

The hotel is clean, well lighted parking, the staff is very attentive, and it is located right off Rt 95. I've stayed there a few times when traveling through the area. Not a fan of the breakfast offering, overpriced and not very good so we go to the local IHOP. Other chain restaurants in the area too.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Niko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChadPatterson, General Manager at Hilton Garden Inn Florence, responded to this review, 10 July 2014
Thank you for taking a moment to share your experience. I am happy to hear you found theour hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
4.0 mi away
Hotel Florence
Hotel Florence
#1 of 41 in Florence
4.5 of 5 bubbles 404 reviews
0.1 mi away
SpringHill Suites Florence
0.4 mi away
Home2 Suites by Hilton Florence
Show Prices
Show Prices
Show Prices
0.1 mi away
Courtyard Florence
Courtyard Florence
#6 of 41 in Florence
4.5 of 5 bubbles 372 reviews
3.5 mi away
Country Inn & Suites By Carlson, Florence
0.5 mi away
Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Florence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Florence

Property: Hilton Garden Inn Florence
Address: 2671 Hospitality Blvd, Florence, SC 29501-7809
Phone Number:
Region: United States > South Carolina > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Florence 3*
Number of rooms: 186
Official Description (provided by the hotel):
We are conveniently located at the intersection of I-95 and I-20 near the Magnolia Mall, Florence Civic Center and Swamp Fox Cinema. Also in the immediate area are a variety of restaurants and other shopping venues.Our free, 24 hour business center offers guests complimentary copy, fax, secure remote printing and computer processing equipment. Our property has 186 well designed guest rooms with an oversized work desk and ergonomic Mirra chair by Herman Miller, plus complimentary wireless, and wired high speed internet access. In addition, each room offers a refrigerator, microwave and coffee maker.You will appreciate our comfortably casual restaurant, The Garden Grill & Bar. We offer breakfast and dinner service plus nightly room service. Our Pavilion Pantry carries a variety of microwavable foods, snacks and sundries and is conveniently located near the front desk. Other features include a saltwater indoor pool, whirlpool and fitness room. Valet and guest laundry are also available. Hilton Garden Inn Florence is glad to offer our guests Electric Vehicle Charging Stations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hilton Hotels Direct and Ebookers so you can book your Hilton Garden Inn Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Florence Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing