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Country Inn & Suites by Radisson, Florence, SC
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Reviews (652)
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All reviewsfront deskroom was cleancookieskrispy kremepull out couchhalf waywould stay here againwafflescontinental breakfastwaffle makerlong driveone night stayvery nice hotelnight's sleepback homesitting areafitness center
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526 - 531 of 652 reviews
Reviewed 24 November 2013

We stayed here for one night on our way to Florida for Thanksgiving. Easy access to I-95. Close to lots of places to eat. This reservation was made online and I was not given the option of choosing a non smoking room, so I just assumed I would be asked at check in. Upon entering our room their was a STRONG overpowering smell of cigar! No way were we staying in that! Even the housekeeper working across the hall said she could smell it from the door! Down the the front desk to request a new room. This was accomplished easily without question by the front desk attendant. Our second room was clean, and very spacious. We had no complaints. Would stay here again.

  • Stayed: November 2013, travelled with family
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Thank DeWaun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

We stopped at this hotel driving north from Florida along I-95. It was very late when we arrived. Upon arrival we were welcomed by a woman at the front desk who had a terrible attitude. My wife and I considered leaving and finding another hotel, however it was after midnight. We felt the front desk person didn't like northerners or white people.

The hotel hallway was dirty, the carpets were stained. Our room smelled of smoke and mold. The sheets had yellow stains.

We checked out the next morning. When I received my credit card bill, I was charged an additional $150. Apparently I was charged for smoking in the room. I DO NOT SMOKE. THE ROOM SMEELED OF SMOKE WHEN I ARRIVED. The staff at the hotel was very cool to my wife and I.

Based on the experience I will never stay a another Carlson hotel again. Racism comes in all colors. I have filed a complaint with my credit card company.

Room Tip: This is a terrible hotel. Dirty, smelled, terrible breakfast. The staff was very unfriendly. If you are from the north, you do not want to stay here. You may get charged an additional $150.
  • Stayed: October 2013, travelled as a couple
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6  Thank Raybeam76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites by Radisson, Florence, SC, responded to this reviewResponded 29 November 2013

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Also, we are sorry you were not satisfied with the condition of your room, including the stained sheets and carpet and smoky smell. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

After a long day my family and I were getting ready to turn in. I pulled back the sheets and just as I was getting into my bed, I saw this huge brown stain and hair in on the sheets. I almost threw up. Now it's 11:30 pm so I call the front desk and they sent someone up. The young lady was already off work, but wouldn't leave until my bed was fixed and fixed right. I spoke with management and they refunded my first nights visit, but that didn't make up for the fact that I felt like I had bugs crawling all over me the entire time. Whomever cleaned the room failed to notice that in the dresser drawers there was food and trash left behind. Over all cleanliness of the hotel was poor. Would not recommend.

Room Tip: Choose a room at another hotel.
  • Stayed: July 2013, travelled with family
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2  Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites by Radisson, Florence, SC, responded to this reviewResponded 29 November 2013

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including stained sheets with hair and leftover trash. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Well i will say the hotel is nice but.... Im in Florence working and had been staying at the suburban down the street moved here cause prostitutes wont leave you alone their. only to find that atleast one of them lives here she stays with the maint man she has approached me here as well. this review is for management you might want to get a hold of this or this nice place will go down quick like others around you

  • Stayed: October 2013, travelled on business
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Thank construction w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

Very typical Country Inn and Suites facility. Convenient to the interstate, clean rooms and friendly staff. Breakfast was respectable and the staff was courteous. This was an overnight stay, so the hotel served it's purpose very well.

  • Stayed: October 2013, travelled as a couple
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Thank wannabevirginian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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