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“Inexpensive, Poor Cleaned Hotel ”

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Red Roof Inn Florence - Civic Center
Ranked #21 of 41 Hotels in Florence
Martha's Vineyard, Massachusetts
Level Contributor
526 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“Inexpensive, Poor Cleaned Hotel ”
2 of 5 bubbles Reviewed 13 December 2013 via mobile

We arrived after dark in Florence, and easily found the Red Roof Inn. Typical check in experience with a pleasant front desk associate .

At first look, the room appeared fine . But there was a lot amiss after moving in our bags. First, the carpet was stained in places and had not been vacuumed effectively. Particles were still on the floor, especially close to the walls. The bed had a duvet on top that had visible stains that made me wonder about the rest of the bed--we removed it and put it aside. No one could miss this , especially the cleaning staff.

The bathroom was gross. When closing the door , there was long black hair and dust balls highly visible--someone has not cleaned behind the door for more than one day, and equally troubling, the toilet was unclean and had hairs on it.

Gross.

The cleaning associate definitely needs additional training, and the supervisor clearly did not conduct a quality review on this room.

Also, bagged trash was laying on the hotel grounds around the perimeter of the hotel.

I have been happy with the Red Roof room upgrade initiative , but upgrades alone cannot compensate for inattention to basic cleanliness .

Will definitely not return.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank 1lacrosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 15 December 2013
I would like to apologize for the cleanliness of your guest room, and would like to let you know that I will address this with my staff immediately. I thank you for your comments and hope that you will give Red Roof another chance.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 reviews from our community

Traveller rating
    75
    115
    55
    36
    30
See reviews for
107
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31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • Any
English first
Provincetown, Massachusetts
Level Contributor
646 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
4 of 5 bubbles Reviewed 12 December 2013

I decided to try out this Red Roof Inn for a number of reasons. The usual place was tired and in need of a facelift. In addition, it was closer to my cousins house, five minutes, and there is no charge for the Cats. Matter of fact it was close to everything! I was glad I did. The staff was very friendly and helpful. The room was a great space for me and the Cats as well as quiet for sleeping.
It was also unimportant that there was no breakfast and no frills. It was perfect for sleeping and showering, and keeping the Cats happy. However there is coffee in the lobby. Will definitely return next visit.

Room Tip: Room around back are the quietest.
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CATTSAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 13 December 2013
Thank you so much for your positive comments regarding your recent stay at the Red Roof Inn Florence. We appreciate your business and look forward to your return visit.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 November 2013

I'm just going to point everyone towards tiaP2013's review below. We feels the same way. Red Roof is fast becoming our motel of choice: they accept our dog with no hassles and no extra cost; rooms are clean; free wifi; reasonable price. The Florence, SC Red Roof is keeping the streak going. Thanks, folks!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mattand08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 30 November 2013
We really appreciate your comments regarding your recent stay at the Red Roof Inn Florence. We looked forward to your next visit.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 26 November 2013

Accomodations were acceptable for a single night stay. Clean and comfortable. Evening staff seemed rather bored and uninterested. When I visited the front desk with an inquiry I felt as though I was a burden.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dirty_A_1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 27 November 2013
I would like to apologize for the customer service that you received during your stay. I would like to thank you for your comments. Corrective actions will be taken immediately with my staff to prevent this from happening in the future to there guest. We appreciate your business.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lachute, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

Clean, Friendly inexpensive and is close to tons of restaurants and stores. It is pet friendly too! 2nd time here and am not disappointed...Always quiet nice surrounding area and is right across the street from a mall and walking distance to many restaurants. Very nice room and enjoyed our stay...

Room Tip: close to hwy I-95 and is the best location to after travel activities!!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiaP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 25 November 2013
Thank you for your positive comments regarding your recent stay at the Red Roof Inn Florence. We appreciate your feedback and look forward to your return.

Sincerely,

Tia Smalls]
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnegat, New Jersey
1 review
1 of 5 bubbles Reviewed 21 November 2013

Terrible. Terrible. Terrible. After a long day of driving we stopped at the Red Roof Inn for the night and we were given room 126. When we opened the door to the "smoke free" room we could smell the stale cigarette smell in the room. Adult Movies were being offered on the TV. We pulled back the bed spread and found a large stain of unknown substance (and I prefer to keep it that way, YUK) tried to call the front desk but there was no answer so we put our belongings back into the car and drove back the front desk. We told the lady at the desk that due to the dirty sheets we would like a refund. She did not say anything just gave us back our money and we left. No sorry, no customer service at all. We will never stay at ANY Red Roof again.

Room Tip: Bay Mount Inn and Suites
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherri6378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 23 November 2013
I am sorry about your recent stay at the Red Roof Inn Florence. I have addressed this with my housekeeping staff, and would like you to know that corrective action has been taken immediately . I appreciate your comments, and would like to invite you to give us another try.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence, SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chiefland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

We traveled through Florence and spent just one night at Red Roof Inn.
Arrived late, very tired but welcomed by a warm and welcoming staff.

Good housekeeping staff! The room was in good order and smelled fresh. We had the quiet we needed to get a good night's sleep before getting back on the road again.

Our dog was welcomed as well and it is good to see that there are hotels that are "Pet Friendly". We have found that most are not. Either they prohibit pets or overcharge for a pet's stay.
Not Red Roof. We were very pleased with this stay.

Thank You!

Room Tip: If travelling with a pet, take a first floor, corner room if possible. It's convenient to the o...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucille R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tia S, General Manager at Red Roof Inn Florence - Civic Center, responded to this review, 1 November 2013
Thanks for your positive feedback about your recent stay at the Red Roof Inn Florence. I will share your comments with my team. I appreciate that you found this pet friendly location to you satisfaction. We look forward to your next visit.

Sincerely,

Tia Smalls
General Manager
Red Roof Inn Florence. SC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Florence - Civic Center

Property: Red Roof Inn Florence - Civic Center
Address: 2690 David McLeod Boulevard, I-95 at I-20, Exit #160, Florence, SC 29501
Region: United States > South Carolina > Florence
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #21 of 41 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Florence - Civic Center 2*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Red Roof Inn, Booking.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Red Roof Inn Florence - Civic Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn Florence Hotel Florence
Florence Red Roof Inn

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