The room was reasonably clean upon our arrival, although I did notice a couple of hairs in the bathtub which was annoying. There are many place to eat/shop in the area, but unfortunately a lot of it is nearly impossible to navigate for someone who isn't from the area! Of course this isn't the fault of the hotel, but just an observation. Definitely a frustrating shopping area having everything so close yet so far!
Now for what the hotel IS responsible for: We left our room before 7am and returned at 10pm to find the bed still not made, trash not taken out, coffee not replaced, none of the toiletries or cups replenished... nothing.
In fact, we thought perhaps our room was just skipped altogether, until we realized that the towels we used were missing. We were left in a situation where it would have actually been better had they just forgotten about us entirely! I've had hotels where the cleaning staff missed a room, but never have I had one where they took the towels, didn't touch anything else, and didn't even bother to replace what they took!
So the next morning we had no towels, no more soap, and no coffee for our in-room coffeemaker (well, there were still 3 packs of decaf leftover from before, but not exactly what I needed!).
I realize that I could have called and asked for these things, but I was exhausted by the time I returned to the room and ready to crash. The last thing I wanted to do was go back downstairs to gather supplies and leave my own room so somebody could tend to it (and honestly, I shouldn't HAVE to.)
I did mention it to the front desk when I checked out, and the lady apologized but didn't offer to do anything about it. A discount or something for our trouble would have been nice, but I didn't want to make a scene and push the issue. Besides, I really was on a tight schedule. Maybe I'm too nice.
When I stay in a Red Roof (which is pretty often actually), all I expect is a clean room, a place to take a shower and not much else. Sadly we didn't even get that in our "superior king" room.
The renovated rooms look nice in some ways, but it is definitely still cheap. Given the price of the rooms that isn't a big deal to me, but that vinyl flooring in the bathroom, especially without bathmats/towels available, is going to be a mess in a few years I'm willing to bet. I wish they had spent the money on nicer beds instead of the "modern upgrades." The mattress had me wishing I was in my own bed!
I've stayed here several times for the same annual event, and I'm really sad to see it slip like this. I'm starting to wonder if I need to look elsewhere next year, but my previous experiences here were much better than this.
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