We stayed at the Carolinian Inn for two nights out of our week long vacation. When we checked into the hotel it was late at night. The hotel was beautiful and fit the old plantation look of Georgetown. The bedrooms were just as beautiful. I remember thinking I had walked back in time when I stepped into the room but we realized something was amiss. There were no towels in the room, no cups, soaps, no trash bags in the trash cans, and no shower curtain. There were only the shower curtain rings hanging on the rusty looking shower rod. We decided it was too late in the night to complain to the staff so we bathed the kids of sand from our beach trip and went to bed.
We woke up and left the hotel to have breakfast and to visit some attractions. Hotels usually make the beds during the day so we figured that all the missing towels and things would be replaced by time we got back. When we returned our key cards wouldn't even open the door to our room. We had to go complain to the staff just to get them to reset the keys. When we entered the room nothing had changed. The beds were just as we left them, sand still on the floor from the little ones, and no towels or trash bags. My husband had to go back to the front desk to ask about it. Apparently their cleaning staff was having issues and several rooms had complained. The guy at the desk didn't have access to the supply room so he gave us some towels and a shopping bag to use for trash. How horrible.
The next day we decided we'd had enough and we left. I've never had so much trouble from a hotel in all my travels. We will never stay there again. The beauty of the hotel does not make up for the horrible service.
- Also Known As:
- Carolinian Hotel Georgetown