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Embassy Suites by Hilton Greenville Golf Resort & Conference Center
Ranked #7 of 64 Hotels in Greenville
Certificate of Excellence
Fraser, Michigan
Level Contributor
483 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Neat”
5 of 5 bubbles Reviewed 4 August 2014

We had an excellent stay for a conference. The rooms were big and clean. The shuttle service saved us renting a car. The friendly staff and helpful front desk made our stay more enjoyable. Each morning we had a great breakfast and each evening a relaxing drink with snacks. The pool area was well kept and relaxing. The setting is perfect in a wonderful area.

Room Tip: All the rooms are good with great views.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Rose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 5 August 2014
Thank you for the feedback about your "Excellent Stay." Our Breakfast and Evening Reception are what makes Embassy Suites different and we appreciate you comments about them.
I am also happy you were able to use one of our pools during your stay.
Greenville is a wonderful city and we were happy to serve you. We hope you will choose us when you return!
Thanks,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

803 reviews from our community

Traveller rating
    469
    201
    77
    31
    25
See reviews for
293
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246
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Spartanburg, South Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

This is my 2nd time with my family staying at the Embassy Suites, the first time it was a great experience, and this time was no different. We checked in a little after 3pm on Saturday 8/2/14 and Rodney(MOD) was very nice and hilarious to talk too. He made check in very quick and called to make sure the 2 rooms we had were ready, due to the fact of the numerous family reunions and ball teams that were there. The rooms were very clean, and when we called to get bedding for the pull outs housekeeping brought them right away. But the highlight of our visit is always the cook to order breakfast. Everything on the bars were well stocked, and everyone whether front desk, housekeeping, breakfast staff were very nice, polite, and helpful. Even though I don't live far this Embassy Suites will always be my getaway from home.

Room Tip: No matter what floor you are on you will overlook the beautiful atrium.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 5 August 2014
We are happy you stayed with us again and had a great experience. The best compliment we get is when a guest returns. Thanks for the kind words about our team and our breakfast!
I will share you comments to Rodney too, he enjoys serving our guests and he has fun doing it!
See you next trip!
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomaston, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Very nice hotel. We had a great stay there. However, they were very busy and should have had 2 breakfast lines running. We were also told at check in we could have a late check out if needed, just to call in the morning. When I called, they said they could not accommodate the late check-out they there were all taken. The kids loved the pools and playing tennis. We would definitely stay here again!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank lovetotravel0620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 3 August 2014
Thank you for writing about your stay with us. Reading that you had a "Great Stay" is always nice to see posted. Having 2 pools and 4 tennis courts makes us unique in Greenville and we are happy your family could enjoy both of them. Sorry about the long lines and the late check out request. We should have accepted your request for a late check out the first time you mentioned it. I hope it did not rush you on your last day.
We hope to serve you and your family again and I will make sure you get a late check out.
Thanks,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PORTALES, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

The staff was absolutely exemplary! I can't say enough about them. Any business is only as good as the staff and this hotel has put together as good a staff as I have ever seen. YOUR STAFF MAKES YOUR HOTEL! The facilities were in immaculate shape and it was obvious the staff takes pride in their facility by the way they maintain it. The complimentary breakfast was absolutely wonderful. It tasted like a sit down breakfast restaurant not a complimentary breakfast.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
5 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 1 August 2014
Thanks for the great review about your last stay with us at the Embassy Suites in Greenville! We could not agree more with your comments as we strive to provide the same experience with every guest that walks through our doors. Our team does take pride in our hotel and I am glad you noticed. It seems like every hotel offers breakfast, but we feel ours is a notch above the competition because of our team.
I have already emailed your comments to my entire team! We hope you will return to Greenville soon and stay with us again!

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Excellent experience from the time I walked in the door. The staff was helpful and professional, the suites were clean, quiet and very comfortable. It was easy to work while traveling. No noise at night when trying to sleep and it was not noisy during the day when trying to work.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
6 Thank Marta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 28 July 2014
Thank you for staying with us and saying your stay was "excellent." We do our best to provide each guest with exceptional service and a peaceful stay. A review like yours is great to see and it is really appreciated. We hope you come back to Greenville soon and stay with us!
Regards,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomasville/Thomas, Georgia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

a very nice place to stay, I would go back. The breakfast was awesome and served until 10 am... staff was very accomidating and curtious. They keep fresh water and ice at our event for our group for the 3 days we were there.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
6 Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 24 July 2014
Thanks for the review and we hope you will return soon! I was happy to see the comments you posted about our Breakfast and Team! It was our pleasure to serve you, your family, and your group.
Regards,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

I really can't say enough good things about this hotel. This was our second week-long stay there (stayed 5 nights in October also), and we would look forward to going back. It is tucked away from busy Woodruff St. in a quiet area that is also easily accessible to local restaurants and shopping. It's a lovely setting, with enclosed forum in the center with koi pond, little waterfalls, and lots of foliage. The four elevators (two on each of two corners) are made of glass so you can enjoy the view each time you go up to your room. The indoor pool area is clean, well-stocked with towels, and entirely pleasant to visit.

The staff was friendly from the very start, and they go out of their way to make you feel welcome and valued. We had a few minor hiccups this time, and staff went WAY above and beyond to fix the situation and apologize. We called upon check-in to report a slightly dirty room with a few overlooked items (carpets not well-vacuumed and mold spots on the shower grout). They offered to come up and remedy the situation right away, which we didn't allow because we had two small children to get to bed. The next day the room was SPOTLESS, and there was an apology note on the desk accompanied by snacks and chocolate.

A room service lunch was served minus the special request (a sandwich requested without cheese because of allergies came with cheese), and they immediately offered to send a replacement. We had to decline, again because of sleepy young children, but they asked that we please have lunch a different day on them. Several days later we called to take them up on the offer, and the room service phone operator immediately recognized our room number and situation, insisted on sending a free drink along with the (now delicious and correct) sandwich, and the server even brought along complimentary chips, ice cream, and a large bottle of juice for our kids. Amazing! Every hotel will have some problems, but in our opinion, it's how the problems are resolved that make all the difference. This Embassy Suites takes their customer service seriously, and it shows.

I didn't even mention the sweet, friendly chef working the morning omelet station, who remembered our family from October and had my breakfast cooking each morning as soon as she spotted us. She was awesome!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank JeninATLGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill G, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, 21 July 2014
I am very happy you took the time to write your review about your last stay at the Embassy Suites in Greenville. You said a lot of great things about our hotel and team and I wanted to say thank you! I printed out, and I plan share your review with my operations managers tomorrow morning.
I am sorry that you experienced a couple problems during your stay, but I was pleased to see our team quickly solved your concerns and showed you we were truly sorry.
Thanks for staying with us and we hope to see you and your family again soon!
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Greenville Golf Resort & Conference Center

Property: Embassy Suites by Hilton Greenville Golf Resort & Conference Center
Address: 670 Verdae Blvd, Greenville, SC 29607-4022
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Greenville
#7 Family Hotel in Greenville
#8 Business Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Greenville Golf Resort & Conference Center 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Located in the foothills of the Blue Ridge Mountains in Greenville, SC, Embassy Suites by Hilton Greenville Golf Resort & Conference Center offers all-suite comfort and beautiful surroundings. We're minutes from downtown Greenville, Greenville-Spartanburg International Airport and Clemson University. If you're looking for hotels in Greenville, SC, this South Carolina resort offers a par-72 championship golf course. The Preserve at Verdae surrounds the hotel and is perfect for a friendly game with friends or colleagues.Relax on a luxurious bed in one of 268 suites at this full-service hotel in Greenville, SC, or allow guests to stay on the sofa bed. Prepare a delicious meal or snack using the microwave and refrigerator. Enjoy an invigorating workout in the fitness center, have a relaxing swim in the indoor or outdoor hotel swimming pools, or play a few sets on one of four lighted tennis courts at one of the best resort destinations of all hotels in Greenville, SC. ... more   less 
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Also Known As:
Embassy Suites Hotel Greenville Golf Resort And Conference Ctr
Embassy Suites Greenville
Greenville Embassy Suites

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