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“Nice motel but some aspects need improvement.”

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Residence Inn Greenville-Spartanburg Airport
Ranked #33 of 64 Hotels in Greenville
Knoxville, Tennessee
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice motel but some aspects need improvement.”
3 of 5 bubbles Reviewed 29 June 2014

This Residence Inn by Marriott was our stop for a two night stay in Greenville SC. We arrived on Friday evening and the checkin process was very smooth. The front desk attendant could not have been more courteous and helpful. Jai was his name if I recall correctly. He gave us a bowl of ice to get started as the ice maker in the freezer had been turned off and both my wife and I were ready for a cold drink after the three hour drive to get there. The room was spacious, typical of what you would expect for an extended stay hotel. One disappointing item was the lack of an oven....sometimes you want to heat something up and not use a microwave. Anyway we went out to dinner Friday evening and took Jai's advice on a restaurant in the downtown area. Had a wonderful meal, some local craft beer and enjoyed the band that was playing that night on the plaza near the restaurant.

One item about housekeeping to be noted. On Saturday evening my wife was looking around for a roll of toilet paper as the roll in the bathroom was getting quite low. Not only did she find the TP but she also found clothes under the bathroom vanity that were apparently left by a previous guest. We left them there for the evening as were about to go out again but on checkout Sunday morning we did mention it the woman at the front desk. To their credit, on Monday we received an email from the GM at this motel saying that she had purchased 5,000 Marriott reward points for us as a way to apologize for any inconvenience that we experienced. A nice touch by the GM.

Room Tip: Ask for a room that faces the back of the property.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GolfNut1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 9 July 2014
Hello again! We appreciate your feedback and continue to strive to improve our guest experience. We hope we will have an opportunity in the future to serve you again.
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92 reviews from our community

Traveller rating
    40
    28
    12
    9
    3
See reviews for
36
16
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27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Orlando, Florida
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

I stayed one night for work. I would give this hotel another try. To the casual traveler, you will find this place to meet all your needs.

Great proximity to many casual restaurants, grocery stores, and more. However, at 11pm everything is closed, even Walmart, except for a McDonald's close-by. It also has convenient access to the Interstate. There was plenty of parking even at 11pm close to the door.

The room had a TV channel guide which is always nice. It comes with the usual Residence Inn microwave popcorn, too. The community grill is in great shape and is quite huge.

I had to work with the front desk and end up switching rooms three times due to some really unsatisfactory conditions. Had I received the third room immediately upon check-in I'd be really satisfied with the hotel. The front desk was really empowered to turn the situation around. The manager reached out to me via email the next morning and also made a big effort to turn it all around. The combination of the front desk and manager turned a possible two review into a four review.

Rooms are in different states of repair and remodeling condition. Soft goods and decor has been updated, however, the kitchen, bathroom, and wood furniture has not.

I tried to post pictures from the different rooms that I was in.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UofLtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 16 June 2014
Thank you so much for your kind comments. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerville, South Carolina, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

We were traveling to the area for a family wedding. I made reservations in my name, however, had a conflict and other members in my party were going to arrive before me. I contacted the hotel and spoke with Jai who was extremely helpful. Our experience was great. The hotel was clean, staff friendly, helpful and courteous. We had a 2 bedroom suite which was perfect for our needs. The hotel was quiet overnight even though we weren't far from an elevator. Breakfast buffet was typical and good. My elderly mother was with us and her handicap accessible room fit all her needs. Would definitely stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole A, Guest Relations Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 27 August 2015
Thank you so much for your kind words. We are humbled and very glad you had a great stay. If you are ever in the Greenville, SC area I hope you will stay with us again.


Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grayson, Georgia
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

We stayed here on a Friday night and were very pleased with the size of the room and kitchen facility. The bed was comfortable. the room and bathe were clean. Front desk staff was efficient and courteous. Unfortunately, for the breakfast buffet the next morning the eggs and sausage were merely warm and the potatoes were cold. Service people seemed slow in clean up.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimary81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole A, Guest Relations Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 27 August 2015
Thank you so much for your kind words. We are humbled and very glad you had a great stay. If you are ever in the Greenville, SC area I hope you will stay with us again.


Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jenison, Michigan
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

My husband was on an extended stay here for work and I decided to drive down for a visit. The Suite was very nice - a tv in the bedroom and the living room with a door to close between. the bathroom was nice and spacious with a sink and closet area that opened into the bedroom and a closed door for the shower and toilet. There was a great sectional style couch in the living room as well as a small desk and small kitchen table. The kitchen itself had a dishwasher, full size fridge, dishes and silverware, microwave and stove top counter. All the decor - pillows, paint, framed art was very bold and modern. Our window looked out to the woods with spring blooms in the trees.
I brought our dog with us and the staff was very friendly towards him, learning his name and offering head scratches and treats.
They also even recommended a local oil change when I mentioned it was on our agenda for the day and they were the friendliest quick stop I have ever experienced.
The hotel aside from the room was very clean and up to date. We were able to sit on the patio and enjoy the gas firepit and cook our dinner on the large outdoor grill. They also had a small tennis/basketball court area and a small outdoor pool.
This location is close to the local Bi Lo (you can walk) as well as many other fast food and sit down places to eat and not far from downtown Greenville (Falls Park at the Reedy is a must).
This was truly one of the best experiences I have had at a hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 27 March 2014
I am so glad you had such a great experience at our hotel. We are very blessed to have such a wonderful staff that cares so genuinely about our guests. We hope we get to see you again!!

Sincerely,

Leanne Bryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 December 2013

This property is going through renovation and needs it. You can tell this property is a Franchise Owned Residence Inn. BEDS NEED TO BE REPLACED, even though the renovation rooms are nice. The complete hotel needs to be renovated. Carpet needs to be steamed clean, if not replaced throughout the hotel. STAFF WAS NICE and FRIENDLY. Something I expect when I stay at any Marriott Property. This Residence Inn does not get CBS on their TV, which is a MAJOR GRIPE to me, especially on Sunday when I want to watch NFL football on CBS Sunday Football games. CBS is one of the MAJOR CHANNELS for any market in the United States and needs to be available in this Residence Inn, as one of the channels of choice on the "in room" TVs....

Room Tip: Check to see if they have completed their renovations and if they have CBS available yet on their TV...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank D K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne R, General Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 9 January 2014
My name is Leanne Roof and I am the General Manager here at Residence Inn, Greenville, SC. First I would like to apologize for the issues you experienced during your stay here. It is our goal to give you a 100% satisfactory stay that you have come to expect from Marriott, and I am truly sorry we missed the mark in your case. We posted alerts on our website and have done our very best to inform all incoming guests of our renovation, but unfortunately we were unable to reach everyone. We also have worked very hard to insure there is as little disruption to our guests as possible, however, with our kitchen and lobby completely shut down, it has been a very tough obstacle for us to overcome. We strive on a daily basis to keep our hotel clean and functional for our guests during this time. Regarding CBS, we typically offer this channel, however due to a dispute between CBS and DishNetwork, DishNetwork currently is not allowing CBS to air. Unfortunately this is completely out of our hands. Lastly, regarding the beds, I have submitted your complaint to the team that makes renovation decisions. Unfortunately, these decisions are not made here on property.
Mr. Kirkpatrick, your satisfaction is our #1 goal. We truly appreciate your feedback so that we can continue to work towards serving our guests better. We genuinely appreciate your business and your loyalty to Marriott.
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London, United Kingdom
Level Contributor
93 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

I spent a night in this hotel for a night! For the really affordable price, I was really surprised of the quality. Rooms are really big and quiet! It's a perfect hotel if you have to stay for several days. The breakfast is average but for the price, it's very good. There is a lot of bars/restaurants around the hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole A, Guest Relations Manager at Residence Inn Greenville-Spartanburg Airport, responded to this review, 27 August 2015
Thank you so much for your kind words. We are humbled and very glad you had a great stay. If you are ever in the Greenville, SC area I hope you will stay with us again.


Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Greenville-Spartanburg Airport

Property: Residence Inn Greenville-Spartanburg Airport
Address: 120 Milestone Way, Greenville, SC 29615-5065
Region: United States > South Carolina > Greenville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Greenville-Spartanburg Airport 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Greenville-Spartanburg Airport Hotel Greenville
Greenville Residence Inn

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