Opening the door to the lobby, a cloud of overly perfumed air scent nearly takes your breath away. the kind of scent used to cover up a lack of cleanliness. Though i was the only guest in the lobby, I had to wait until the young female desk clerk finished texting on her cell phone. In my reservations I had requested a nonsmoking room. When I asked to confirm I would get a nonsmoking room, I was told in a very sassy voice that "every room is non smoking".
When I opened the door to the room a bellow of cigarette smoke hit me hard. The room reeked. I returned to the front desk and reported that the room clearly had, had a heavy smoking guest. The desk clerk said she would have to check it out and precedes to leave without reassigning us to another room. When I asked if she could give us a new room before she checked the room she said she would have to check it and write a report. Upon my persistence for another room, she huffily reassigned us to another room.
The second room did not smell of cigarettes but like the lobby was heavily sprayed with an "air freshener." As this room was on the second floor we opened the window and left for some sight seeing and dinner. Four hours later, the room was still a bit stinky but I thought it would be tolerable. By morning we all had a sore throat and our noses felt raw on the inside.
Though the staff at this hotel were rude and certainly not customer service oriented, Greenville is a great town. Everyone else, everywhere we went were friendly, pleasant and very helpful. This was our first trip to Greenville but we will be returning soon and often but never to this hotel again.
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