After such a great experience at the other HI Express in Woodruff Road in February, I guess I set my expectations too high.
Because of the chain it belongs to, the traveler can expect the standard amenities: pool, business center, exercise room, free hot breakfast, etc. In that sense, it's OK. However, it's the little details that disappoint: The breakfast eggs are either greasy or watery, or both. The bedsheets were clean, but the blankets on top were very dusty. The compact fridge never worked properly, even after we requested an adjustment. The front desk staff appeared friendly, but didn't seem to be too concerned about our comfort. one person that showed sincere customer care was the lady stocking the breakfast bar and cleaning the tables - I gave her a good tip.
I guess I would still recommend this hotel because it was not a bad experience, but I think the staff can do better if they focus on the guests more.More
- Free Wifi
- Breakfast included