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“Great location, could use some work” 3 of 5 bubbles
Review of Holiday Inn Express Greenville I-85 and Woodruff Road

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Holiday Inn Express Greenville I-85 and Woodruff Road
Ranked #24 of 64 Hotels in Greenville
Certificate of Excellence
Seoul, South Korea
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Great location, could use some work”
3 of 5 bubbles Reviewed 1 September 2014

Spent the recent weekend here. We had a fairly okay stay but this place could use some work-

Pros: early check-in allowed, complimentary hot breakfast, flat screen TV and larger-than-normal micro fridge, spacious room, location is close to plenty of restaurants, shopping and I-85, plenty of parking, fairly quiet.

Cons: dirty bedding (wasn't sure if it was lipstick or blood residue on my pillowcase), "firm" pillows are actually very soft, hard mattress, everything in the bathroom appeared to be updated except the shower, spotty WiFi, musty halls on 4th floor, price is relatively high compared to nearby hotels with similar amenities.

Probably would not return based on the fact that there are several other hotels in the area that offer the same amenities for $30-$50 less than the nightly rate here.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WestCoast_Peach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, 17 September 2014
Dear WestCoast_Peach,

Thank you very much for your feedback. We value your comments as they enable us to further improve our services and to surpass the very high standards our guests expect.

I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had with the level of cleanliness and housekeeping and truly sorry for the room condition fell below your standards. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We appreciate your feedback as this is our best resource for improving guest services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
    103
    70
    20
    11
    0
See reviews for
46
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77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Brooksville, Florida
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

This hotel is a very good option if looking for a place off I385. Hotel staff were very pleasant and helpful. Property was very clean and well run. Our room was clean, comfortable and quiet. Breakfast was excellent. Love the pancakes. A nice change from the waffles that are offered at every other hotel chain. Tonie in the breakfast room was very pleasant. She needed to change the pancake batter in the machine for us and she even made the pancakes and brought them to our table. If we are in the area again, would stay here.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peggy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Stayed at this HIE after a subpar stay at the HIE in Ruston, LA. What a difference. We had a 2 bed queen executive suite. Upon opening the door you immediately notice the hardwood floor in the entry. Rooms are modern and clean. The hotel is far enough off the interstate that noise shouldn't be a problem.

Several dining options (Chuy's, Carrabba's) within walking distance. Target and Costco less than half a mile away.

Would stay here again.

Room Tip: All rooms should be free from road noise. Pool is indoor and at the back of the building.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank P-40_Warhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Ade and her staff were a blessing and pleasure to work with. I hosted a major event and used the banquet hall for the premiere kick-off for the weekend. Everything was handled professional and all for a GREAT price may I add. While being the host of the even I wanted to stay on-site with my guest. We reserved 10 room with the Microtel Inn which is also owned by this property and 10 rooms through Holiday Inn Express. EVERY SINGLE ROOM was perfect. The Manager decided since I worked sooooooo hard (lol) in bringing this event together that he would upgrade my room to a suite.......I MUST SAY HE WON MY HEART. SERVICE FROM FRONT TO BACK FROM START TO FINISH WAS AMAZING..!! IF YOU ARE PASSING THROUGH OR LOOKING FOR A ROMANTIC GET-A-WAY THIS IS THE PERFECT SPOT..!! ~HAPPY TRAVELS

Room Tip: Book a suite.......It is well worth it
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheHudsons1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, 15 July 2014
Thank you so much for your wonderful praise. Ade is one of the many ambassadors of our service culture. She has been with us for quite a while and truly does go out of her way to make sure that all of our guests' needs are taken care of. We love to see our guests walk out of our doors beaming from the service they've received and the relationships we've built. It makes us very happy and we feel extremely satisfied when you're satisfied. We hope that you will book all of your Greenville, SC events with us in the future. We enjoyed having you and hope to see you again very soon!
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USA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 9 July 2014

2nd visit here. Got much grief over check in. Using my gov. ID to get gov. rate, was rudely told that they only accept gov. rate for their state only. Never have I experienced this at this hotel, nor any other hotel chains I stay at. The gov. rate has always been the same, with ID, no matter the state. And yes, the hallway carpets are just as dirty as they were a year ago. I will not be back here..

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank visitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, 10 July 2014
We apologize our check inn experience did not meet the expectation that we have established as the standard here at the Holiday Inn Express. Indeed, we do honor government rates with proper identification, based on availability. Booking in advance will often ensure that you receive a government rate as that allotment fills very quickly and is not available once the allotment of government rates fill. We do offer other very attractive discounts based on availability as well. Our carpets are shampooed monthly and are cleaned professional once each quarter, We apologize that you caught us in less than pristine condition. We do work very diligently to ensure that every guest has an excellent experience and are disappointed we failed at delivery that standard to you. We wish you safe travels in the future and hope that we will have the opportunity in the future to regain your good will.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ivins, Utah
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

We stayed in room 224 the week of 18 through 24 June 2014. Our room was clean and well maintained. Room cleaning staff was very good and we reused our towels and required no other freshening in order to conserve water and resources. Breakfast was well above average with yogurt, milk, pancakes (after the machine was repaired), biscuits, gravy, sausage, bacon, scrambled eggs, muffins, white/wheat/raisin bread, oranges/apples/bananas, cinnamon rolls, etc. I stuck to the eggs (real!), yogurt, toast, banana, coffee. Breakfast room staff was attentive and friendly. Microwave, refrigerator, coffee maker in room (and there was coffee available every time I wanted it in the breakfast room.)

We used the exercise room daily. Some issues there. Equipment included recumbent bike (seat not adjustable, so unusable), elliptical, treadmill, and weight machine - also scale, water fountain, and most days, towels. We stuck to the aerobic equipment. Unfortunately there were no sanitizing wipes provided and the grips on equipment definitely needed cleaning. A room AC unit worked well but a fan is also needed. There is a TV with remote. We did not use the indoor pool.

Having read reviews I inquired about elevator noise and proximity of our room to it. Was told we were second room away from elevator and it would not be a problem. This was true but probably due only to the fact that the elevator motor noise was masked by the continuously running air conditioner. It did wake me the first night - or earlier in the morning than i wanted to be awake. There is also a noisy industrial facility (Nutra Manufacturing) across the parking lot at the southeast end of the building which operates 24/7. Avoid rooms near the elevator if you are sensitive to intermittent noise and rooms near the south end of the building. Back side is also recommended.

The location is very convenient to all Greenville ahs to offer. Only a few minutes to downtown via I-385. For great BBQ, try Bucky's on Pelham Rd (a short drive) and Henry's Smokehouse on Wade Hampton Blvd. As a former Greenville native, I can fairly rate those two as "tops." And for a great splurge dinner downtown, Trattoria Giorgio (reservation required!) is hard to beat (we had the rack of lamb and halibut, tiramisu and panna cotta!!) The hotel is walking distance (when it is not hot and humid) to Strossner's Bakery (many great treats! - strawberry lemonade cake!)

With better maintenance of exercise equipment and available sanitizing wipes and a room one or two farther away from the elevator, I would rate a five.

Would stay again.

Room Tip: Back side, at least three rooms from elevator and not too close to the Nutra Manufacturing plant.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FlechaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, 10 July 2014
Thank you for your very detailed and thorough review. We appreciate the time you took to let us know about your stay. We are happy to see that you enjoyed your stay, but are disappointed that not every aspect of your stay met your expectations and fell short of our usual standards. We do, indeed provide sanitizing wipes for the fitness equipment. They are located in a dispenser on the wall adjacent to the equipment. We are in the process of upgrading our fitness room with brand new equipment so we hope that you will be able to enjoy that on your return trip. Our rooms near the elevator are definitely a great choice for guests wanting that proximity and convenience, but as elevators do tend to make noise with use, they are certainly not for the light sleepers. We will do everything we can to accommodate those requests for guests. Our location is, indeed, one of our crowning features as we are so convenient to everything. Your added suggestions and reviews about restaurants in the area likely very appreciated by viewers looking for places to eat while they're staying with us. Thank you! We hope to see you again soon and do hope that you we will be able to recover from the less than stellar impression we left with you about certain aspects of your stay with us. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, South Carolina
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Glad I selected this hotel! Super clean. Wonderful front desk, housekeeping and breakfast staff! Kids played in the indoor pool and had a great time as well. Convenient to EVERYTHING! Will definitely stay in this hotel again!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kristin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, 10 July 2014
Thank you for your kind words of praise. We are so happy that you were able to experience what it is we aspire to do for all of our guests. We believe that our people truly make the difference and our full hot breakfast is definitely the right way to start any day. We are so happy to see that you enjoyed it. We look forward to seeing you again in the future!
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Additional Information about Holiday Inn Express Greenville I-85 and Woodruff Road

Property: Holiday Inn Express Greenville I-85 and Woodruff Road
Address: 1036 Woodruff Road, I-85 Exit 51-A, Greenville, SC 29607
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Greenville
#16 Romantic Hotel in Greenville
#16 Business Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Greenville I-85 and Woodruff Road 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Smart, is a whole lot smarter at the Holiday Inn Express Hotel & Suites-Woodruff Road, Greenville, South Carolina. With 155 guest rooms and the option of booking one of our two room suites, we're so much more than what you'd expect from a Holiday Inn Express. With 42" Flat panel LCD televisions in all suites, indoor pool and over 3000 square feet of versatile function space we have exactly what you need to relax, conduct business or simply recharge while you're on the road. We now offer complimentary shuttle service to and from GSP International as well as local area businesses, restaurants and shopping venues. Come experience our award winning hospitality completely with free long distance calling, free fiber optic wireless Internet access and our full hot Express Start breakfast bar. Located just 6 miles from GSP International, BMW and within 2 miles of GE, Michelin, Fluor, ICAR, Hubble Lighting and the Hollingsworth Development site, we're the convenient choice when you re traveling to Greenville for business. For pleasure, you couldn t make a smarter choice! Located in the heart of Woodruff Road s new, booming shopping and dining district, we're just minutes from downtown Greenville, the Bon Secours Wellness Arena (formerly the Bi-lo Center), the Peace Center for the Performing Arts, Falls Park on the Reedy. Come see why the Holiday Inn Express Hotel & Suites, is a whole lot smarter! ... more   less 
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Also Known As:
Holiday Inn Express Greenville i-85 And Woodruff Road Hotel Greenville
Holiday Inn Greenville
Greenville Holiday Inn

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