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“Very friendly”

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The Westin Poinsett, Greenville
Ranked #7 of 64 Hotels in Greenville
Statesboro, Georgia, United States
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very friendly”
Reviewed 17 July 2014

We had great service. The downtown area is so friendly for walking. You can eat, shop, visit the park and go to museums all without getting in your car. Completely revitalized. We had a great time and I spent the entire time my husband was stuck in meetings just walking and enjoying all the area had to offer.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 29 July 2014
Dear Michelle,
Thank you for taking the time to write such a kind review of the Westin Poinsett and of Greenville! We love being the only historic four diamond hotel in the middle of a revitalized downtown! There are so many things for our guests to do in Greenville and they’re all just steps outside of our doors! And if, by chance you get tired from walking to all these attractions, just ask one of our bellmen to give you a complimentary ride in our golf cart. We look forward to welcoming you and your husband back to Greenville again soon!
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1,267 reviews from our community

Traveller rating
    879
    251
    81
    41
    15
See reviews for
246
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Greenville, South Carolina
1 review
Reviewed 17 July 2014

I used this hotel for visiting Japanese executives. Rooms were very nice and the lobby was very elegant especially with the live piano music during check in in the evening. Every staff members main goal was to make sure that I and my guests were taken care of. Of special note was the care that Sharon took to have an authentic Japanese breakfast prepared by the hotel chef for my special visitors. The breakfast was authentic and was extremely good in every way from the presentation to the taste. Comments made were that it was the best breakfast outside of Japan. I gave the hotel a challenge and they exceeded my expectations.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Benjamin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 28 July 2014
Dear Benjamin,
Thank you so much for your thoughtful review of the Westin Poinsett! We were thrilled to have had the chance to host your important Japanese guests and making sure they fully enjoyed their authentic Japanese breakfast. Our Executive Chef is always up for a challenge. Thank you for mentioning our Business Sales Manager, Sharon, who is very committed to exceed the expectations of our corporate travelers. We hope you will remember us the next time you bring clients into Greenville; we are ready for another challenge!
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Bluffton, South Carolina
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 July 2014

We were on the 9th floor overlooking downtown Greenville. What a great experience. The hotel is pretty and a wonderful location. We were able to walk to all the wedding festivities plus tons of places to eat. Greenville has so much to offer and this hotel is the perfect location!!!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank JenY505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 28 July 2014
Dear Guest,
Thank you so much for your very kind review of the Westin Poinsett! We’re proud of our location in the middle of an award winning downtown and all the amenities we can offer our guests! We’re so glad you enjoyed the wedding festivities and many of Greenville’s fabulous dining establishments. We hope to welcome you back for another visit (with or without a wedding)!
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Sun City West, Arizona
Level Contributor
1,000 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
Reviewed 16 July 2014

Yes, there are some big pluses to this hotel:
- Fabulous location right in the center of Greenville, within a few blocks' walking distance of everything in town
- Lovely historical building
- Great breakfast buffet
- Shuttle service to/from the airport available
BUT we had several "mishaps" during our 3-night stay which shouldn't happen at a Westin:
- A relative delivered a gift basket for us; never received it after asking several staff members
- On our first day there was no housekeeping service; at 4:00 had to tell them "don't bother"
- The "old lady" needs some cosmetic improvements in the general areas
- Our room was noisy; adjoining rooms on either side of ours had young partygoers
- Air conditioning unit was not satisfactory
I'd have to think twice about returning to this property.

Room Tip: Ask for a room without adjoining doors for a better chance of quiet
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Soulefulltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 28 July 2014
Dear Guest,
Thank you for sharing your feedback with us. We are pleased to hear that there a several aspects of your stay that were very positive. Regarding the issues you encountered, please feel free to contact me directly the next time while still staying with us so that I can personally see to them being taken care of. Your comments pertaining to the operation have been brought to the attention of the appropriate department heads; regarding “cosmetic improvements”, please know that we are continuously updating the product to ensure that we remain the leading hotel in Greenville. We hope to have another opportunity to convince you.
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Houston
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 July 2014

The location of this hotel is excellent! Rooms are cleaning and the staff was friendly. In fact, they were happy to supply us with real wine glasses so we could enjoy cocktail hour in the lobby with friends! WiFi was weak in our room on the 7th floor. That is the most negative thing I can think of. I will stay here again.

Room Tip: Rooms on the higher levels have nice views.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Foodie_Crossing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 28 July 2014
Dear Guest,
Thank you so much for your kind review of the Westin Poinsett! We love being in the center of an award winning Main Street so close to everything Greenville has to offer including the Peace Center for Performing Arts and our famous Falls Park. Our staff, including our bartenders, were thrilled to hear how highly you thought of their personal service. We will have Charter Communications look in to your Wifi comment, as our high speed fiber optic cable service is generally extremely fast and reliable (besides being offered at no cost to our guests). We hope to welcome you back again soon!
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South Burlington, Vermont
Level Contributor
328 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 15 July 2014

The Westin on Main Street in Greenville has a perfect location for walking to many restaurants, shopping and the beautiful Falls Park. The walk in lobby is small but the main lobby on the second floor is grand in an old southern style...really beautiful. The breakfast is terrific. Staff is friendly, helpful. Very nice hotel.

Room Tip: Rooms in front overlook beautiful Main Street area.
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Cindervermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 28 July 2014
Dear Guest,
Thank you very much for taking the time to write such a wonderful review of the Westin Poinsett! We are proud to be Greenville’s only four diamond historic hotel, located in the middle of an award winning downtown. Since our doors opened in 1925 we have been offering our guests the level of Southern Hospitality we think they deserve! We sincerely appreciate your nice comments about our service and the quality of our food and hope to welcome you back again soon!
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Charlotte, North Carolina
1 review
Reviewed 13 July 2014

The Westin Poinsett is a truly outstanding hotel. We stayed the night of 12 July after having to make a couple revisions to a reservation, actually cancelling a night but keeping the second night. The entire staff was outstanding but we would like to especially commend Jennifer Arena, Jean, Will and Casey of the front desk team, as well as Linda (bartender) and Mary (room service server) and also Janice Smith (concierge.) All these folks went beyond what I would consider good service and jumped well into the most excellent class. If you visit greenville, The Westin deserves your stay!!!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, 18 July 2014
Dear Richard,
Thank you so much for choosing to stay at the Westin Poinsett! Our staff was thrilled to hear how highly you valued their service! Every department from the front desk to food and beverage tries to make sure every guest has an enjoyable and relaxing stay. We very much look forward to welcoming you back and Thank you again for your very complimentary review.
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Additional Information about The Westin Poinsett, Greenville

Property: The Westin Poinsett, Greenville
Address: 120 S Main St, Greenville, SC 29601-2711
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Greenville
#5 Family Hotel in Greenville
#5 Romantic Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Poinsett, Greenville 4*
Number of rooms: 200
Official Description (provided by the hotel):
The only 4-diamond hotel in Greenville, our downtown location puts you in a great spot for exploring the city. Onsite, we have over 10,000 sq ft of event space, perfect for all types of occasions ... more   less 
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Also Known As:
The Westin Poinsett, Greenville Hotel Greenville
Westin Poinsett Greenville
Poinsett Hotel Greenville Sc
Westin Greenville
Greenville Westin

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