We decided to stop in for dinner on Saturday night, May 10. When we arrived there was hardly anyone in the restaurant (6:45 pm), which should've told us something. Hardly anything in Greenville has zero wait at that time on a Saturday night. We ordered and waited. The fried pickle appetizer came out hot & fairly quickly. Then we waited about 45 minutes with no explanation as to why our food was taking so long. Finally the server, (with a straight face) stopped by to ask if everything was alright. We told her no, that we'd like our food. She said the kitchen was backed up, because the restaurant was "so busy," even though by this time it was barely half full. We expressed our disappointment, but she said the kitchen was working as fast as possible. About 10 minutes later we finally got our food. My daughter's medium steak was tough due to sitting under heat lamps, and my coleslaw was warm (ew). My son's shrimp & grits was such a small portion it wasn't even close to being worth the $16 we paid for it. We left hungry and unsatisfied (and went to get ice cream somewhere else). No manager ever stopped by to apologize at any point during our visit, which means there has to be a lack of communication between the wait staff and management. I didn't even see a managerial presence the entire time we were there.
This was our second visit to Grille 33 (the first was at the downtown location, and I didn't love the food then because the fried chicken tasted like it had been pre-fried and reheated. It had that cold grease taste). I was hoping the move from downtown had changed things, but I'm sad to say we didn't have a great experience this time, either. For the $100 we paid ($86 plus tip) we could've had a far superior experience at City Range across the parking lot. Grille 33 will not last if they don't seriously fix these problems.
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