My husband and I made reservations here for New Years Eve. We called and said we were going to be a few minutes late because the hotel forgot to call us a cab and they told my husband that they were pretty full and they would see what they could do for us. We get there around 540, about 10 minutes after our reservation, to an almost empty house. There was one table downstairs. I had a feeling we should have just went somewhere else at that point. Our server was Melissa, and she was nice and friendly. She brought us our drinks shortly after we arrived. My husband ordered a beer, and I got a Long Island Iced Tea. My drink was absolutely the most poorly made drink I have ever had. There was so much pepsi in it that it was brown and carbonated. In case the bartender didn't know, it is a splash of pepsi, not half the glass. It was awful. I wasted $10 on it and didn't even drink it. The only part of my service that I was disappointed in was the fact that no one asked me if I liked the drink. Part of the art of waiting tables is being able to tell when your guests are unhappy with something and doing your best to remedy the situation. She did not do that. We ordered the calamari appetizer, that is described as flash-fried. It was burned and rubbery. I know we are inland, but if Olive Garden can get calamari right anytime, then it can't be that hard. She brought us another order that was slightly less burned, and being the nice person that I am, I didn't complain about that, too. Still, another waste of money. For our main course we ordered the ribeye, served with mashed potatoes and seared vegetables, and a burger. The ribeye was $25 and was a very small cut for the price. The mashed potatoes were excellent, as were the veggies, but the price? C'mon. Either you are going to serve bar food or casual dining cuisine. You can't serve bar food for these prices. My burger was $14, and while it was good a perfect medium, I was otherwise un-impressed. My burger was served with parmesan-truffled french fries. In other words, it means that they sprinkled a bit of cheap parmesan cheese on top of the fries, which were burned as well(but not even hot) and charge you $2 extra. Seasoned folks would call that highway robbery! Our bill came to $71. I have NO problem paying for food. Food can be magical. But this was far from it. This place is pretending to be something they are not. I wanted to try something new. This was the first real night out that my husband and I have had in 7 years with no children, and I was highly disappointed. I know one less place I will be visiting when I am back in Greenville. One more thing....we happened to see either the manager or the owner while we were there. Part of building business, as I know because I work in the service industry and have for a long time, is talking to your guests, and making sure that their experience is phenomenal. People are more likely to come back when they feel welcome. The manager/owner hid behind the bar almost the entire time we were there. I saw him seat one table, but other than that he spoke to no one except the employees. Way to build business.
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