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“One of the nicest places I've ever stayed!”

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Hampton Inn & Suites Greenville - Downtown - Riverplace
Ranked #3 of 64 Hotels in Greenville
Certificate of Excellence
Reviewed 2 August 2011

I really appreciated all the extras and friendly service this hotel offered. Great downtown location!

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank Nette90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 5 August 2011

Nette90, Thank you for taking the time to leave such glowing feedback on TripAdvisor! We’re so glad to hear you enjoyed your stay with us and we look forward to seeing you again on your next trip to downtown Greenville.

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1,090 - 1,096 of 1,146 reviews

Reviewed 30 July 2011

Our family of five had booked a double queen room on the Hilton website. We marked the reservation clearly with 2 adults and 3 children. When I called six days before our trip to confirm sleeping accomodations (i.e., pull-out sofa or rollaway for the fifth person), I was informed that neither was possible. I was told that we could either put all three children in one bed (for both nights) or change our reservations and book two rooms. The only other solution the manager, Aaron, offered was to 'generously' give us $10 off each room night. We booked comfortable accomodations at the Westin Poinsett and won't be using a Hilton property again for awhile.

  • Stayed: July 2011, travelled with family
    • Value
    • Service
1  Thank PADiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 5 August 2011

PADiamond, On our official website, the description of our two bed guest room does not mention that the room has a pull-out sofa bed because none of our standard king or two queen beds do have them. On the rooms that do include them, it is notated under the room details below the picture on the virtual tour of our hotel. We also cannot put a rollaway bed in any of our guest rooms except our standard king bed guest rooms due to fire hazard. This is a procedure we follow very strictly to ensure all guests safety.

While we do apologize for the confusion, we did exhaust all available options to try to accommodate you and your family, including offering various suite upgrades to see if any of them would work for you. We’re sorry to hear that you’ll be switching hotels because we would have loved to have you here with us. We hope you enjoy your trip to Greenville.

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Reviewed 29 July 2011

What I liked about the place was the personalized service. The staff was very warm and welcoming. The pool was non-functional but this was compensated by the lovely breakfast and transportation service.

  • Stayed: September 2010, travelled on business
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1  Thank MonisAziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 5 August 2011

MonisAziz, Thank you for taking your time to share your experience at our hotel on TripAdvisor. We’re so glad to hear about your great stay with us and that you enjoyed our personalized customer service and amenities we offer (although we do not offer hotel shuttle transportation). We hope to see you again on your next trip to Greenville!

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Reviewed 28 July 2011

Our daughter was married on July 16th and family and wedding party stayed at the Hampton Inn downtown. We could not be more pleased with the service we received! The staff was great, the hospitality was impeccable, and the food was also excellent!
I highly recommend the Hampton Inn to anyone looking for a most enjoyable stay in downtown Greeneville, SC!

  • Stayed: July 2011, travelled with family
    • Value
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1  Thank mpandreas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 5 August 2011

Mpandreas, Thank you for taking the time to share your experience at our hotel here on TripAdvisor! We’re pleased to hear that your daughter’s wedding party enjoyed their stay and that our staff went above-and-beyond to exceed your expectations! We hope to see you again on your next visit to downtown Greenville.

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Reviewed 26 July 2011

We had problems using our reward points with Hilton Honors and Aaron at Hampton Inn Greenville helped us and got everything straightened out and upgraded our rooms for us since we had so much trouble.

Only negative on the hotel is that there is not pool, other than that, a fantastic place to stay, very close to all the shops, restaurants and bars

  • Stayed: July 2011, travelled with family
    • Value
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1  Thank weddding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 30 July 2011

We’re so glad to hear that you enjoyed your stay with us and that our staff took good care of you. Thank you for sharing the great feedback here on Tripadvisor! We hope to see you on your next trip to downtown Greenville.

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Reviewed 20 July 2011

The location of this hotel is wonderful within easy walking distance of restaurants,shops, and Falls Park. We found the service to be very friendly and helpful, including the cleaning and breakfast staff. The room and bathroom were large, very clean and nicely decorated. The free breakfast included three hot items, make your own waffles, pastries and cereal. Best of all was two different fresh fruit salads. This was our first trip to Greenville and found the downtown city to be clean, fun and interesting. We will be back to Greenville and the Hampton Inn.

  • Stayed: July 2011, travelled as a couple
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1  Thank CmarieM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 23 July 2011

CmarieM2, thank you for taking your time to share your experience at our hotel on TripAdvisor. We’re so glad to hear about your great stay with us and that you enjoyed the services and amenities we offer, including our complimentary On The House hot breakfast. We hope you come back to see us soon and get to explore more of what Downtown Greenville has to offer!

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Reviewed 17 July 2011

Its all about location for me when choosing a hotel and believe me this hotel definately has that going for them. Greenville has a very pedestrian friendly downtown so once your able to squeeze your car into their tiny almost underground garage you will be all set. The hotel itself is very clean but the main thing this hotel lacked was an interactive and friendly staff. I could only see one entrance into the hotel and after having to pass the front desk multiple times during my stay was never greeted by any of the desk clerks. A nice "hello" or "how was your evening" would have been appreciated. The lobby and front desk area are so tightly positioned that they are one in the same. You are within 2ft of the clerks behind the desk but not once did I even get a hello. They were to consumed with talking to one another. The rooms themselves were quite spacious and clean. Would have enjoyed having a mini fridge in room in order to keep drinks cool in the room. I kind of thought a mini fridge was a Hampton standard. The location of the hotel itself is the real winner. I would stay here again for that reason. Maybe next time the staff will be more attentive to guests than their coworkers.

  • Stayed: July 2011
    • Value
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1  Thank sockie0117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azaleski, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 23 July 2011

Sockie0117, thank you for taking your time to share your feedback about your stay with us on TripAdvisor. I am disappointed to hear about your experience with our staff. Please know that this is not the norm feedback we hear and I will be addressing this instance with the staff. On your next visit with us, I hope you get to see how friendly and attentive our staff is. Despite the aforementioned challenges, we are glad to hear you enjoyed our hotel and location. And we sincerely look forward to seeing you again on your next visit to Downtown Greenville!

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Additional Information about Hampton Inn & Suites Greenville - Downtown - Riverplace

Address: 171 Riverplace, Greenville, SC 29601-2579
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Greenville
#1 Romantic Hotel in Greenville
#3 Business Hotel in Greenville
Price Range: £111 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Greenville - Downtown - Riverplace 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our boutique hotel is located in the heart of downtown's historic Westend District. An unparalleled variety of guestrooms ranging from studio balcony suites overlooking Falls Park to signature circular suites essential for those special occasions. ... more   less 
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Also Known As:
Hampton Inn & Suites Greenville - Downtown Hotel Greenville
Hampton Inn And Suites Greenville - Downtown
Hampton Inn Greenville
Greenville Hampton Inn

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