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Hampton Inn & Suites Greenville - Downtown - Riverplace
Ranked #3 of 64 Hotels in Greenville
Certificate of Excellence
Reviewed 10 November 2011

We arrived at the Hampton in downtown Greenville and were greeted by Aaron at the front desk. He was very welcoming and and made it clear that the staff would do anything to make our stay a pleasant one. We went up to our room and were greeted by a spacious suite that was VERY clean, something I definitely appreciate. The bed was super comfortable and I loved that the drapes kept the room very dark in the morning. The only thing to be aware of is that there is construction on Camperdown Way so if that bothers you, ask for a room away from that street. It didn't bother us at all but we're used to city noise. A gift bag full of snacks and water was left in our room, as well as a personal note by Miguel Chavez, Guest Service Rep. Very nice touch. I emailed Matt Lew, the Assistant GM, and thanked him for such a nice room. I promptly received a positive reply back.

I have to comment again on Housekeeping. The room and the hotel in general was spotless. Complimentary breakfast in the morning was a plus and the staff in the breakfast area was always very pleasant.

Downtown Greenville is tiny (at least compared to what we're used to) and we were able to walk everywhere. The hotel is located directly on the Reedy River/Falls Park, which is a really great place to hang out and walk around. I highly recommend dinner at Nose Dive. Yes, horrible name for a restaurant but really good food and service. Also loved Lemongrass. Great location, service, and ambiance. If you're in Greenville on Sunday, make sure you check to see what's open as a lot of things are closed.

I did think the room rates were a little high, but I can't complain because we were upgraded to a suite! I definitely recommend this hotel for cleanliness, great staff, and excellent location.

  • Stayed: November 2011, travelled as a couple
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1  Thank AustinTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 15 November 2011

AustinTraveling, Thank you so much for your comments on your recent stay with us! It sounds like you had a lot of fun exploring what downtown Greenville has to offer. I echo your recommendation for Nose Dive, one of Greenville’s newer restaurants (try the Scotch Egg or Maryland Crab Pretzel!) We’re pleased to hear you also enjoyed your accommodations, service and the cleanliness of our property. We strive to be the best hotel in downtown Greenville, and your kind words definitely keep us on that track. Please let me know if there is anything we can do to make your next stay with us even more enjoyable. Looking forward to seeing you again in Greenville soon.

Warm Regards,
Aaron Zaleski – Guest Service Manager

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1,081 - 1,087 of 1,152 reviews

Reviewed 31 October 2011

This is a great place to stay in Greenville, as it has a great view of the river/downtown and is just a short walk from great restaurants and shops. I had a fantastic corner room overlooking the river -- wish I hadn't been working so I could've enjoyed it more! My only complaint is with the front desk, as the staff members I spoke to were rather rude on a couple of occasions (when I called about a malfunctioning coffee maker in the room, and when I called to request a later check-out time). Despite the snobby staff, I would still stay here again, as the hotel is fairly new and very clean.

Room Tip: Riverfront views are lovely
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  • Stayed: September 2011, travelled on business
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1  Thank jwt85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 1 November 2011

jwt85,

Thank you for taking the time to share your experience here on TripAdvisor. We’re very disappointed to hear about the negative experience with our front desk staff. We can assure you this is not the norm feedback we hear, and will be looking into this to ensure it does not become a trending issue at our hotel. We’re glad to hear that despite this inconvenience, you were able to enjoy your stay and experience what downtown Greenville has to offer! Please feel free to contact us at your convenience if there is anything we can do to make your next stay with us even more enjoyable. We look forward to seeing you sometime soon and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 - 8700

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Reviewed 29 October 2011

My husband and I stayed here for the Spinx Run Marathon. The check-in staff was very prompt & courteous and honored our request for a 2 pm checkout. The room was spotless and the cleaning staff was always pleasant. The location of the hotel is beautiful and right next to the park and river. The complimentary breakfast was wonderful and so was the staff. We will definitely be back to this hotel.

Room Tip: Corner room, high floor has an amazing view.
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  • Stayed: October 2011, travelled as a couple
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1  Thank laura s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 1 November 2011

Laura S.,

Thank you for taking the time to share your experience here on TripAdvisor. We hope everything went well with the marathon despite the cold weather this weekend! We’re so glad to hear that you enjoyed your stay and that our staff took great care of you. Please let us know if there is anything we can do to make your next stay with us even more enjoyable. We look forward to seeing you sometime soon and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 - 8700

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Reviewed 24 October 2011

This was a great stay at this hotel. located downtown Greenville, SC, it is within walking distance to many great restaurants. Very clean rooms, fitness room was great, very modern equipment. Staff was very helpful and very friendly. The beds were very comfortable. I would stay at this place again.

Room Tip: Located near great places to Dine
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  • Stayed: October 2011, travelled with friends
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1  Thank eastcoacpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 1 November 2011

Eastcoacpl,

Thank you for taking the time to leave your feedback on TripAdvisor. We’re glad to hear that you had a great stay with us and got to enjoy all the things that downtown Greenville has to offer. Please let us know if there is anything we can do to make your next stay with us even more enjoyable! We look forward to seeing you on future trips to Greenville and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 - 8700

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Reviewed 15 October 2011

THis hotel looks over the river, and opens out (via the parking garage elevator next to the Lazy Goat) to the riverwalk paths. Its location allows one to walk to Main Street and all the shops and restaurants. We never took our car out of the parking garage!
The hotel has a nice buisness center with computers, daily newspapers, and nearby is the free breakfast with several types of coffee, etc. Front desk is helpful with all questions.
The room we had was a riverside suite, and it was very spacious and clean. Bed was comfortable, and the pillows, those little "just fits your head" type, were actually ok. We had a little balcony(though it only had one chair?) which was nice. the room had a refrigerator to store our goodies, a coffemaker, a couch, and a flatscreen TV. The sink area was quite small, just one sink and limited counterspace.
We mostly picked this hotel because of the primo loaction and walkability of all of downtown. We loved it!

  • Stayed: October 2011, travelled as a couple
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Thank IntrepidTraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 19 October 2011

IntrepidTraveler,

Thank you for taking the time to leave such a detailed review of your stay with us here on TripAdvisor. I can tell from the pictures you posted that you stayed in one of our Studio Suites with Balcony River-View, which is our most sought after suite! We’re so glad to hear you enjoyed our great location, amenities and staff. Please feel free to contact us at your convenience if there is anything we can do to make your next stay with us even more enjoyable. We look forward to seeing you sometime soon and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 - 8700

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Reviewed 6 October 2011

Location GREAT!! Rooms GREAT! Breakfast GREAT! Staff -PHENOMENAL!!!!! (hope I spelled that right) Matt was exceptional!!!!!!!

  • Stayed: September 2011
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1  Thank lysakotin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 10 October 2011

lysakotin,

Thank you for taking the time to share this great feedback here on TripAdvisor. It was our pleasure to assist you with the challenges you encountered during your previous stay with us. We’re so pleased that you enjoyed your stay and that our staff took great care of you. Please feel free to contact us at your convenience if there is anything we can do to make your next stay with us even more enjoyable. We look forward to seeing you sometime soon and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 – 8700

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Reviewed 4 October 2011

This is a great hotel in a great location! The staff was very nice and the hotel was impeccebly clean. The breakfast was better than normal Hampton Inns.

Room Tip: We stayed in room 401 suite. It was away from the elevators too.
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  • Stayed: October 2011, travelled as a couple
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1  Thank AnitaM68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnRiverPlace, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 10 October 2011

AnitaM68,

Thank you for taking the time to share your experience here on TripAdvisor. We’re so glad to hear that you enjoyed your stay and that our staff took great care of you. Please feel free to contact us at your convenience if there is anything we can do to make your next stay with us even more enjoyable. We look forward to seeing you sometime soon and wish you safe travels until then.

Aaron Zaleski
Guest Service Manager
(864) 271 – 8700

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Greenville - Downtown - Riverplace

Address: 171 Riverplace, Greenville, SC 29601-2579
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Greenville
#1 Family Hotel in Greenville
#3 Business Hotel in Greenville
Price Range: £104 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Greenville - Downtown - Riverplace 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our boutique hotel is located in the heart of downtown's historic Westend District. An unparalleled variety of guestrooms ranging from studio balcony suites overlooking Falls Park to signature circular suites essential for those special occasions. ... more   less 
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Also Known As:
Hampton Inn & Suites Greenville - Downtown Hotel Greenville
Hampton Inn And Suites Greenville - Downtown
Hampton Inn Greenville
Greenville Hampton Inn

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