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Hampton Inn & Suites Greenville - Downtown - Riverplace
Ranked #3 of 64 Hotels in Greenville
Certificate of Excellence
Erie, Colorado, Usa
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“great staff”
3 of 5 bubbles Reviewed 21 August 2014

The staff was great, especially the young man at the valet station. Even though we didn't use his services, he was quite helpful in recommending walks and restaurants.
The rooms we had were comfortable, but the water pressure in one shower was pathetic! Had problems with both refrigerators....one froze milk and the other wasn't plugged in. We did manage to connect that second one.
"Room service" is handled by outside restaurants. We arrived around 8:30PM and called Larkins for a couple of hamburgers. Had to call Larkins twice to find out where they were. Finally got the food at 10PM. While this isn't the fault of the hotel, it is something customers need to know. There is a small variety of packaged food items in the lobby, e.g. lean cuisine meals, which can be heated in the microwaves in the rooms. (The burgers were excellent.)
One room only had a shower in it; the other, a suite, had a tub.

Room Tip: If you need a tub, make sure you ask for it. If you want a view, you will pay for it.
See more room tips
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 27 August 2014
Dear Bb K,

Thank you for your recent stay and for your review of our Hampton Inn & Suites in Downtown Greenville! We appreciate you taking the time to post about your stay on TripAdvisor.

I apologize for the difficulties you had with the water pressure, the refrigerators and the service your received from Larkins. I would love to be able to speak with you directly regarding these issues. Please feel free to email me at m.denson@hospitalityamerica.com, or you may call me directly at the hotel at 864-271-8700. I am pleased to hear that the valet attendant was friendly and helpful! We have a wonderful relationship with the valet company and are very pleased with their service!

Thank you again for your time and we hope to see you back in Greenville soon!

All the Best,
Morgan Denson
Guest Service Manager
m.denson@Hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,001 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Tequesta Florida, United States
1 review
3 of 5 bubbles Reviewed 21 August 2014

Coffee Pots and ice buckets kept in the toilets. The hotel just went through a remodel as well so bath tubs out and showers only, very small shower heads and the new towels are small and thin. Breakfast area is small and crowded but the food was good.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Timothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 29 August 2014
Dear Timothy C,

Thank you for being our guest recently at our Hampton Inn & Suites in Downtown Greenville. We appreciate all constructive criticism from our guest as this helps our organization to continue to improve on it's products and service.

I apologize for the items you disliked about our hotel. You are correct that we have recently renovated our hotel.However, some of our rooms do still have tubs in them. We like to offer a variety of options for our guests including stand-in showers, ADA roll-in showers, shower/tub combos and shower/tub combos with a pull-down seat.

The towels that we have at our hotel are the same towels that the Hampton brand has approved for use in their hotels. We monitor our terry closely to ensure that any frayed or damaged items are discarded. We will continue to monitor this to guarantee we are only delivering the highest of quality to our guests.

In regards to the location of the coffee maker, they are located in a recessed vanity area behind the bathroom door. All cups, coffee filters and coffee packs are individually wrapped to provide each guest with a fresh and sanitary item.

Thank you again for your posting on TripAdvisor!

All the Best
Morgan Denson
Guest Service Manager
m.denson@Hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

We stayed at the Hampton Inn & Suites in July during a quick visit to Furman University. I must admit, that although we loved Furman, we absolutely fell deeply in love with downtown Greenville! The falls and the shops and the restaurants--all reasonably priced and unique--just make it a delightful place to go. And the Hampton Inn is right in the middle of it all. We had a circular view suite, which was beautiful and quiet although not large. The hotel staff was extremely professional, and valet service was exceptional (worth the cost). The breakfast was efficient and good (not outstanding)--most guests were business people as it was during the week. The nicely decorated lobby was small and the small food/drink shop was well-stocked (bottles of nice wine) with snacks and soft drinks. Our only regret was that there was no pool or hot tub, but being within walking distance to the great restaurants and shops made it all worthwhile. The people I met in the shops were friendly and gracious (most had a Furman connection). If you have never been to Greenville, you're in for a treat--be sure and make some time to explore! The area was rated l#7 last week on the list of "Best Main Streets in the United States" by Parade magazine. I agree!

Room Tip: Balcony rooms have a view of the river and are probably a bit less expensive than a suite. But suit...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CST2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 20 August 2014
Dear CST2014,

Thank you for being our guest recently at our Hampton Inn & Suites Downtown Greenville. I am glad we were able to be your home away from home while you were in the area visiting Furman University. We have many guests stay with us who have an affiliation with Furman, especially during this time of year as students prepare to come back to school. I am glad to see how well our staff took care of your during your stay and how much you enjoyed our amenities! If you are in the market for a college for your son/daughter, we hope you choose Furman so that you can enjoy more of our wonderful Main Street in Greenville!

All the Best!

Morgan Denson
Guest Service Manager
m.denson@hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powder Springs, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 18 August 2014

The hotel is located on the River walk and just off Main Street. The location is great, for walking along the river, or down Main Street for dining, and shopping. Many restaurants from Sports to high end Steak House. Once you get to the hotel everything is in walking distance.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 20 August 2014
Dear Richard B,

Thank you for being our guest recently! We appreciate you taking time to complete a TripAdvisor review of our Hampton Inn & Suites in Downtown Greenville. You have perfectly described the downtown area where our hotel sets. Our hotel offers wonderful rooms with a view of the Reedy river and rooms with balconies that look out over the surrounding downtown area. We have many tasty restaurants within walking distance that are sure to satisfy each of our guests tastes! Thank you again and we hope to see you during your next trip into the upstate!

All the Best!

Morgan Denson
Guest Service Manager
m.denson@hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waynesville, North Carolina
Level Contributor
13 reviews
5 of 5 bubbles Reviewed 14 August 2014

After a few days in Hampton Inn in Raleigh, was not sure I wanted to go to another Hampton, but this was a very positive experience. Clean room, good breakfast, and bad view from room, but close to everything we wanted to do.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Basketwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 16 August 2014
Dear Basketwalker,

Thank you for your review of our Hampton Inn & suites in Downtown Greenville, SC. I am pleased that we were able to redeem the Hampton brand for you during your stay! Our staff works hard to deliver clean rooms and a great experience for all of our guests. During your next trip in, I suggest a river view room which looks out over the Reedy River and the surrounding downtown area. Thank you again for your review!

All the Best!

Morgan Denson
Guest Service Manager
m.denson@hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westk18858
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

Stayed here 2 nights. Loved location to baseball game and downtown. Great breakfast. Friendly staff and reasonable parking. Gym is small but clean. Had 3 kids in 2 room circular king suite and it worked well!

Stayed August 2014, travelled with family
Helpful?
Thank westk18858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 16 August 2014
Dear wetk18858,

Thank you so much for being our guest recently at our Hampton Inn & Suites in Downtown Greenville. We also appreciate you taking the time to write a review of your experience on TripAdvisor. I am so glad our property was able to suite the needs of your family while you were in town for a baseball game and that our circular suites was able to accommodate your entire family! Thank you again for your feedback and we hope to see you in town for the next game!

All the Best,

Morgan Denson
Guest Service Manager
m.denson@hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

This hotel is located in the best spot in downtown Greenville. Situated between the "river" and Falls Park on the Reedy, everything is within walking distance. Walk a block and you hit Main Street and the entrance to Falls Park. Walk on Main Street for restaurants, shops, and search for the 10 Mice on Main Street. The little bronze mice are inspired by the book Goodnight Moon and the little mouse found on each page. Staff were all incredibly pleasant and accommodating, our room had 2 queen sized beds in it and the room was significantly wider than average hotel rooms. Complimentary breakfast offered a wide variety of hot and cold items, fresh fruit, and friendly service. Overall excellent hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crookster4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISGreenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this review, 15 August 2014
Dear crookster4,

Thank you for being our guest recently at our Hampton Inn & Suites in Downtown Greenville. Greenville is a wonderful town that has seen much growth and improvement over the past few years. The Mice on Main is a wonderful activity for guests of all ages and is a very popular pastime! We strive to deliver outstanding customer service paired with a quality product and I am so pleased to hear how much you enjoyed our hotel. Thank you again for your wonderful review and we hope to see you soon on your next venture into the upstate!

All the Best!

Morgan Denson
Guest Service Manager
m.denson@hospitalityamerica.com
864-271-8700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Greenville - Downtown - Riverplace

Property: Hampton Inn & Suites Greenville - Downtown - Riverplace
Address: 171 Riverplace, Greenville, SC 29601-2579
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Greenville
#1 Romantic Hotel in Greenville
#3 Business Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Greenville - Downtown - Riverplace 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our boutique hotel is located in the heart of downtown's historic Westend District. An unparalleled variety of guestrooms ranging from studio balcony suites overlooking Falls Park to signature circular suites essential for those special occasions. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn & Suites Greenville - Downtown Hotel Greenville
Hampton Inn And Suites Greenville - Downtown
Hampton Inn Greenville
Greenville Hampton Inn

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