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Courtyard Greenville Haywood Mall
Ranked #30 of 64 Hotels in Greenville
GreenLeadersSilver level
Reviewed 15 August 2011

This Courtyard is the standard Courtyard, clean and comfortable. However, on our stay, the fire alarm went off several times in the night. All the guests went out in the hot, muggy night. Never, did the hotel staff tell the guests that it was okay to return to their rooms. Never did they apologize for the sleep interruption and the alarm kept going off periodically during the night. The staff made no attempt to make a bad situation better. They missed opportunity that will cause me to choose another hotel chain for my travels.

  • Stayed: July 2011, travelled with family
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1  Thank NYHan170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for choosing us for your travel accommodations during your visit to the area. On behalf of the staff and Marriott, i would like to apologize for the lack of follow up and costumer service following the sounding of the fire alarm during the night of your stay. I understand how important a good nights rest is and you were not able to recharge and rest during your stay with us. We hope that your experience has not affected your loyalty to Marriott and hope you choose Marriott for your travel accommodations still.

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234 - 240 of 256 reviews

Reviewed 10 August 2011

The hotel facilities are nice. The rooms look like they have been renovated and the beds and pillows are comfortable. The lobby is nice and the front desk personnel are very friendly and helpful. I had 2 complaints with this hotel. There isn't any soundproffing in the room, we could hear the people in the room next to us talking in normal voices, not yelling, We also heard the lawnmowers outside and we were on the 2nd floor and they were very loud. Also, one of the beds in our room had dirty sheets, which the hotel changed right away. The location is good, 10 minutes from downtown and airport. I wouldn't stay here again, mainly because of being able to hear too many outside noises from our room. i thought marriott has a standard that all rooms need to be soundproofed and this hotel does not meet that standard.

  • Stayed: August 2011, travelled with family
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Thank cleo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. I apologize for the lack of soundproof you experienced during your visit with us. I hope that your experience did not affect your loyalty to Marriott. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Reviewed 2 August 2011

We stayed here for one night as part of a visit to Furman University. The room was spacious, clean, and quiet. In the late afternoon, they offered a free taco bar, plus complimentary wine and beer...a very nice touch! The lobby is nicely decorated, with computer workstations at one end, and a TV lounge area at the other. The staff at the front desk was friendly. We didn't use the pool, but it looked well kept. It took only a few minutes to drive from the hotel to downtown, and it was an easy drive to Furman, as well. Overall, it was a perfect place to stay given our needs.

  • Stayed: August 2011, travelled with family
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Thank Skylark73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Reviewed 23 July 2011

We stayed here as an overnight stop while traveling. We arrived at 2 am to friendly, helpful staff. A+ service each and every time we encountered a staff member.

Room Tip: We had a great stay. It was our first hotel experience with our 9 month old twins. The bed was so...
See more room tips
  • Stayed: July 2011, travelled with family
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Thank Tdun17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Reviewed 13 June 2011

My boyfriend and I stayed at the Courtyard while visiting family. We stayed over night and it was perfect. Nice hot tub, and pool. Service was friendly and we did not have any problems whatsoever. Breakfast was very minimal for the price so we did not purchase.

  • Stayed: April 2011, travelled with family
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Thank hollywood5922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Reviewed 28 March 2011

I'm a native Greenvillian so I like to know that a local hotel represents the city well. Courtyard Haywood Mall offers a great cross-section of convenient location, price value and business-level service that suits our modest but growing town. The customer service is superb, complete with friendly and attentive staff at every level from housekeeping to security to the front desk. The location is convenient because it is quite close to the Haywood Mall, the biggest retail center in the city. As such, there's every type of restaurant and other convenience close by, some even within walking distance. Courtyard's branding initiative has made it here too, including a well-appointed business center integrated into the lobby area. The fireplace, multiple flat screen TVs and 24hour coffee service are more than helpful in making the stay comfortable.

As for the accommodations, "standard hotel fare" has certainly improved over the years. Yes, some reviewers note that it's plain, however, there's not much in this part of Greenville that could support true 5-star high-end services, so it's really not necessary. There's a pool and jacuzzi, very nice and updated workout room, the aforementioned dining options, standard Courtyard minimart and the breakfast bar. The rooms themselves are indeed Courtyard predictable, but that's really not a bad thing at all! Our king room had a sofa bed and a patio complete with furniture for sipping the morning coffee while overlooking the pool. the bathroom area was spacious enough and the water was hot and powerful in the shower.

The carpet and wallpaper were probably becoming dated when they were installed. It's a relatively recent renovation, but some things are just quick to expire. It was not super-posh, but not worth the expense of replacing for another year or two, it was fine.

My customary gripe about the toiletries must repeat in this review. Hotel chains across America should really seriously consider an outright BAN against the tiny soap offered to American-sized consumers. Yes we need to work out more, but as a near gym-rat, I still find it hard to clean my adult male body with the tiny slivers of soap they provide, even in the alleged 'bath size' vs the even tinier 'face size' bars. Also, shampoo and conditioner are fine, if you have a head the size of a Barbie Doll. If you happen to have more than a little hair, or perhaps even a different texture of hair than the cheap stuff can clean, you're really out of luck here. I'm also unsure what happened to the lotion, but it must be newly done away with. This is tough since the TSA does not allow passengers to carry more than 3 ounces of anything worthwhile, such as moisturizer. Not Marriott's problem, but definitely an area where this small convenience would be appreciated.

Bottom line: The Courtyard Greenville Haywood Mall is exactly what you would expect from a midrange business hotel. It's quiet, convenient, offers free wi-fi, a great location, free parking, and a pool. What more could one want?

  • Stayed: March 2011, travelled on business
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Thank Winghop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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Reviewed 1 January 2011

We have stayed at this Courtyard several times, the latest was Dec. 2010. We found the staff exceptionally helpful and friendly. The rooms were clean and the wi-fi worked great. Instead of paying for the breakfast we went across the driveway to Stax Omega for a great, and reasonably priced breakfast. (Beware of their pastries they are addictive.) We plan to stay at this location whenever we visit Greenville.

  • Stayed: December 2010, travelled as a couple
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Thank srbrunson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICSH, General Manager at Courtyard Greenville Haywood Mall, responded to this reviewResponded 8 November 2013

Thank you for sharing your feedback on your stay. We are glad to hear that you've enjoyed your stay with us and hope to accommodate you during your future travels to the area. I would also like to let you know that we have completed a guest room and lobby renovation since your last stay. Our Bistro in the lobby is open for breakfast and dinner and we are proud to serve Starbucks coffee 24hours a day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Greenville Haywood Mall

Address: 70 Orchard Park Dr, Greenville, SC 29615-3529
Region: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Greenville
#10 Business Hotel in Greenville
#15 Romantic Hotel in Greenville
Price Range: £80 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Greenville Haywood Mall 3*
Number of rooms: 146
Official Description (provided by the hotel):
Courtyard Greenville Haywood Mall hotel is located near GSP airport, Bon Secours Welness Arena, TD Convention Center and downtown Greenville. Amenities include flexible work spaces, free Wi-Fi and The Bistro with breakfast, dinner and beverage options. The hotel also features an onsite fitness center and outdoor pool. ... more   less 
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Also Known As:
Courtyard By Marriott Greenville Haywood Mall Hotel Greenville
Greenville Marriott
Greenville Courtyard

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