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Crowne Plaza Greenville
Ranked #27 of 63 Hotels in Greenville
Reviewed 11 October 2013

These folks are renovating with marginal staff and services.
I'm surprised IHG is actually considering this location so near an expressway.
Clearly their renovating a previously owned property by Drury Inn or Comfort Inn.

  • Stayed: October 2013, travelled on business
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Thank BizTraveler057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina S, Manager at Crowne Plaza Greenville, responded to this reviewResponded 16 October 2013

Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us. The hotel has recently come under new ownership who have invested 5 Million dollars in the complete renovation of the property. The project began in June, and is being completed in phases in order to minimize guest impact. By December, you will be able to enjoy the brand new Crowne Plaza Greenville. We hope to see you on your next visit to our city.

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147 - 153 of 295 reviews

Reviewed 1 October 2013

From a van driver who is more than happy to share his cooking recipes to an always friendly smiling face at the front desk, you will always feel welcomed at this Crowne Plaza.

My room has a comfortable bed, free Wi-Fi and all of the typical hotel amenities. However, there seemed to be a shortage of convenient wall outlets and the bathroom lighting could be brighter.

I know these may seem like minor issues but I hope improvements in these areas are being considered especially when millions of dollars are being spent on renovations.

There is a Ruth Chris Steakhouse on the property but there are also a few other dining options within easy walking distance and the hotel van will also take you downtown.

I would definitely recommend this hotel and hope the renovation in progress will also upgrade the rooms.

  • Stayed: September 2013, travelled solo
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Thank DMBTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina S, Manager at Crowne Plaza Greenville, responded to this reviewResponded 1 October 2013

Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel.

Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

We hope to be of service to you in the future. Very soon, you will be able to enjoy the brand new Crowne Plaza Greenville.

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Reviewed 1 October 2013

I can say that I truly enjoyed my stay at this hotel. The atmosphere was calm from the moment I walked in. Very friendly staff that made check in easy. The room was spacious and clean as well as the bathroom. More than enough parking. No problem with noise at all. I will definitely stay here again if I am in the Greenville area.

  • Stayed: January 2013, travelled as a couple
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Thank Miss_JHarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina S, Manager at Crowne Plaza Greenville, responded to this reviewResponded 1 October 2013

Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel.

Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

We hope to see you on your next visit to our city. By December 2013, you will be able to enjoy the brand new Crowne Plaza Greenville.

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Reviewed 22 September 2013

Crowne Plaza Greenville is the only hotel I'll stay in while visiting Greenville, SC; as long as I have a say in the matter. The staff is wonderful and accommodating. My favorite is Lucern, She work in the breakfast buffet. She has been there for years and remembers my family from year to year.

Room Tip: Best to stay on weekends, great for kids.
See more room tips
  • Stayed: August 2013, travelled with family
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Thank bisagrits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina S, Manager at Crowne Plaza Greenville, responded to this reviewResponded 1 October 2013

Thank you for taking the time to complete a review regarding your recent stay at our hotel.

Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

We would love to host your next visit to Greenville. Very soon, you will be able to enjoy the new look and feel of the Crowne Plaza Brand!

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Reviewed 3 September 2013

Booked in here last minute through hotels.com for a business trip. Photo's looked good but I didn't see the tiny small print saying the pool and exercise room was shut. That should have been a clue, it was way worse than that.
Arrived and saw the whole floor was under construction. A temporary desk and that is it. No other services. I spent as much time as possible out of the room, as it was like staying at a motel or some other hotel with nothing of any interest to do.
My room was on the 6th (top floor) which had a nice sign when you got off the elevator stating amongst other things "Quiet floor, we promise to no housekeeping before 10am or after 9pm. 7.45 the following morning, the cleaner tries to walk straight in the room almost ripping the safety catch off the door. I was at my desk trying to work but had to put up with them making tons of noise (along with the construction guys).
The room itself had clearly not been through any renovation. Old, very musty smell and slow internet.
The elevators were scary. One of them let out the loudest clunk as the door jammed half open then the motor over powered the stoppage.
No morning paper delivery, no check out bill, nothing.
If your going here, wait till the revamp is complete otherwise you will be paying a lot for nothing.

  • Stayed: August 2013, travelled on business
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1  Thank Chrisb321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Greenville, responded to this reviewResponded 21 September 2013

Dear Chrisb321,

Thank you for taking the time to post a review of our property. We are deeply sorry for the over-all issues you had during your stay and any inconvenience the situation may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 4 July 2013

I had read reviews and was very excited about arriving at the hotel. We booked with Hotwire which I will never use again!!!! We booked this hotel upon confirming the indoor pool due to 80 percent chance of rain and a 6 yr old daughter. Upon arriving the pool was closed due to renovations. Needless to say we were upset, not with the hotel but with Hotwire. I had seen mention in the reviews about the wonderful service Rodney and Cynthia had provided to other guest. I was fortunate enough to get them both!!!! They went WAY above and beyond to help us. They got on the phone with Hotwire got us a refund plus called around and got us another room with a pool and got a price match. We were at their desk about an hour trying to get it resolved and they were right beside me the entire time. We will definitely stay here with Rodney and Cynthia our next visit based strictly on the service!!! The hotel renovations are amazing

  • Stayed: July 2013, travelled with family
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Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

A very clean hotel with room amenities that were just above average. The staff were very courteous, friendly and professional . We did not eat at the hotel so cannot comment on the food. The small touches made this overnight stay very pleasing and very well priced. The bedding was superb! The location was good for all our needs.

  • Stayed: June 2013, travelled with friends
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Thank MBC49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Greenville

Address: 851 Congaree Rd, I-385 exit 37, Greenville, SC 29607-3521
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Greenville
#14 Business Hotel in Greenville
Price Range: £81 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bon Secours Wellness Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm.Downtown shuttle service is not available after 5pm on Friday or on Saturday.Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 202 beautify appointed deluxe king and double bedded rooms all with Crowne Plaza's plush pillow top Sleep Advantage beds. For your comfort and enjoyment we provide the following amenities and services... 5MB of Complimentary High Speed Wireless Internet Service in all guest rooms and public areas ,24 hour fitness center,Indoor heated pool for year round enjoyment ,Room service form 6am -11pm daily,The award winning Ruth's Chris steakhouse located in the hotel. Our lobby lounge and all day dining room located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award. Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 7,000 sq.Ft. Of event space, the hotel can host meetings and banquet from 10-400 guests and earn IHG Meeting Rewards Points for your events. ... more   less 
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Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

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