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“Fabulous, even for a large group”

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The Westin Hilton Head Island Resort & Spa
Ranked #8 of 29 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersBronze level
Trumbull, Connecticut
Level Contributor
125 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fabulous, even for a large group”
5 of 5 bubbles Reviewed 15 April 2014

Stayed 4 nights with a large convention at this property. The grounds are beautiful and the hotel itself is truly fabulous. Had an ocean view room which was quite large and comfortable with a nice, clean bathroom. There are several pools on the property and the beach is just a short walk away from the end of the complex. The staff was extremely efficient and accommodating. It's hard to ask for much more than this in resort hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sljayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 17 April 2014
Thank you for sharing that you had a fabulous stay at The Westin recently. Delighted that you enjoyed a comfortable ocean view guest room as well as our renewing pools and beach. We appreciate your comments that the staff was extremely efficient and accommodating as they always strive to provide personal and instinctive service. We look forward to welcoming you back in the near future for another rejuvenating stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,505 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (483)
Date | Rating
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English first
Wilmington, Delaware
Level Contributor
339 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed 9 April 2014

We had a one day conference at the Hotel, we needed at least three days to take advantage of what they offer. This property is another top notch Starwood facility. We flew in to Hilton Head to a conference and then departed for FL the late the next day.

After seeing the pool facilities, and the other facilities offered by the Hotel we regretted the fact that we only had plans to spend one night there. I've been to Hilton Head several times, this hotel was a great choice because it was just 3 - 5 minutes from the airport. Our group consisted of about 45 people and it seemed that most everyone had great things to say about the experience. Others spent several days at the hotel, our plans only enabled us to spend one night.

We dined out side of the hotel at Sea Pines, for the group dinner. Everything in the hotel from Check in to Check out went well. Room was quite and comfortable, modern and fresh. Bell desk staff and front desk reception people were good and efficient.

Valet Parking was a bit steep, guest parking lot was a good walk away. Our room was quite a hike from the elevator, halls were clean and well cared for, carpet fresh and walls unmarred.
The group made the decision to stay at the Westin, I would make it my choice for my next visit to Hilton Head.

Room Tip: If your a Starwood Member let them know if the computer hasn't already noted the fact. Request...
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Green Features: I did notice they offered green friendly information. We were there just one night so it didn't mattet.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Herm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 16 April 2014
Thank you for sharing that you had an enjoyable visit to The Westin to attend a conference. Delighted to know that your group had great comments about their experience. We are glad you enjoyed your comfortable guest room and appreciate your complimentary remarks on our facility and our staff being good and efficient. We hope that you will return in the near future to fully experience all the resort's renewing amenities.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanford, Florida
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

My fiance and I drove up from Orlando to get away for our anniversary and we chose the Westin in Hilton Head based on the reviews since we'd never been to HHI before. We had an amazing time. We hung out at the pool, grabbed a few drinks, and experienced everything the island had to offer.

We had an oceanfront room over the reception shelter. It was great. Super clean with modern amenities and great decor. Plus the Heavenly Bed.

We've stayed at Westins in Tampa and Savannah and you just can't go wrong. These guys have it together and we will be back.

Room Tip: Grab an oceanfront room for the sunrise.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CABhimself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 14 April 2014
Thank you for sharing that The Westin is an amazing resort. We are delighted that you enjoyed our pool environment, oceanfront guest room, and signature Heavenly Bed. We hope you will return in the future for another renewing and relaxing stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Burlington, Vermont
1 review
5 of 5 bubbles Reviewed 8 April 2014

We had a fabulous stay at the Westin Hilton Head. Every staff member we came in contact with was extremely friendly and helpful. Our room was beautiful. The entire facility was very clean. The outdoor pools were wonderful (we swam in the heated pool even though the February temperatures were quite chilly!) We enjoyed spa treatments and golf. Beach access was lovely and we walked for miles every morning. This is THE place to stay if you are visiting Hilton Head.

Room Tip: We were lucky enough to receive a complimentary upgrade to a room with an ocean view. It was wonder...
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Green Features: We participated in the green program, opting out of daily housekeeping. The staff was very helpful, giving us whatever we needed such as additional towels, soap, etc. and we received a $5 coupon every day which we used to purchase our Starbucks coffee for our daily walk on the beach. Perfect!
  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 16 April 2014
Thank you for sharing that you had a fabulous stay at the Westin. We appreciate knowing that our staff ensured you were well cared for as they always strive to provide personal and instinctive service. Delighted that you enjoyed your beautiful guest room, heated pool, spa treatments, golf, and our great beach. We hope that you will return soon for another renewing and relaxing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

My son and I came to this hotel with two other families for Labor day weekend and I must say that this place is beautiful. There is many places around the property to relax and take in the ocean air. The hotel is located Ocean Front and the view is great. The staff is friendly and helpful and the rooms are spacious with new furniture. The breakfast buffet is wonderful. This is a top place to visit and we are planning to come back this summer.

Stayed September 2013, travelled with friends
Helpful?
1 Thank Kaylene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 14 April 2014
Thank you for sharing that your family had a wonderful stay visiting The Westin with friends and that everyone enjoyed our oceanfront location. We especially appreciate knowing that our staff was friendly and helpful as they always strive to provide personal and instinctive service. Thanks for also noting that the breakfast buffet was wonderful. We look forward to welcoming your family back in the near future for another memorable stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
122 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Hotel has a very nice beach and numerous pools. Room was nice and would return to this location.

The cons are as follows though:

Paying a $20 resort fee and then having to pay for beach chairs, seems a little much.

The bar inside the hotel would be better located in another area than it is now.

Otherwise the people encountered gave great service and the 2 above cons would not make me not return to the hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EUROPEEXPERT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 14 April 2014
Thank you for sharing your feedback on your recent stay at The Westin. We were delighted that you enjoyed your guest room, beach, and our pool environment. Our resort fee includes shuttle service to resort golf, tennis, and local shopping mall; local and 800 toll free phone calls; access to the resort fitness center; resort self parking; as well as wireless internet. Most of our guests prefer a one-time fee to being charged separately for each individual service. Our resort does not have control over beach chair/umbrella rentals as the Town of Hilton Head Island contracts with a private vendor for all Hilton Head Island beaches, and we cannot provide this service. We do hope that you will reconsider and return to the resort as we would welcome the opportunity to meet and exceed all your expectations.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stokesdale, North Carolina
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

During a family trip to Florida we decided to stay at the Westin overnight during our travels. Our son-in-law has some relatives in Hilton Head and we thought it would be a nice stop over to break up the trip. Upon arriving to the location we were greeted and made feel welcome. The front desk staff was very friendly, courteous and accommodating, even handing out some Holiday cookies to the children (and some for the adults). Very nice touch for a staff working on the holiday and to curb the appetites that we had from a long trip to the hotel.

I booked two ocean front rooms that were very clean, roomy and inviting. The room itself had enough room for both families that came with us, my wife and step-daughter absolutely loved the decor. The room my wife and I had, we had forgotten to mention that we needed down free bedding. The staff was up right away and pleasant about changing the bedding out for us, apologizing for a mix up that we told them was clearly our oversight. Once we layed down on the beds, they were so comfortable we hated to leave them in the morning.

We did not get a chance to use much of the facilities available, but did enjoy a little time outside by the heaters/fire watching the waves and relaxing. The lobby was pleasant and clean. Only issue we had was trying to get into the handicap parking area, which is in the valet area. That too was quickly remedied by the staff.

My wife made it clear to me that the next time we go to Hilton Head we should return to this resort again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhutchinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 14 April 2014
Thank you for sharing that you had an enjoyable visit last Christmas at The Westin. We appreciate your noting that the staff was friendly, courteous, and accommodating as they always strive to provide personal and instinctive service to each guest. We were delighted to know that you really liked our signature Heavenly Beds which are extremely comfortable and renewing. We look forward to welcoming your family back in the future for another memorable stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Hilton Head Island Resort & Spa

Property: The Westin Hilton Head Island Resort & Spa
Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head

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