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The Westin Hilton Head Island Resort & Spa
Ranked #8 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 May 2014 via mobile

My family stayed at this resort in 2010. There is absolutely no comparison to the newer renovated rooms. While some are quite small, the upgrade made each room very sophisticated with new everything. We stayed in a Carolina suite which gave us more room per sq ft, but it only included one king bed and a very uncomfortable pull out sofa. And there was no separation of toilet or shower in the bathroom. It was all one space which made getting multiple adults kids getting ready a bit challenging.
The restaurants were fine. Better cuisine can be found outside the resort.
I was disappointed to find that the shuttle drivers no longer take you to any destination other than tennis and golf. I always enjoyed learning so much about the island from them when they would transport us places close by.
The programs available for children are spectacular. Throughout the day the staff play pool games with the kids, build sandcastles, have duck races at the pool. And evening activities such as roasting marshmallows and dance parties. All free to the families. Great perk!!!

  • Stayed: May 2014
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3  Thank JHS1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 3 June 2014

Thank you for sharing your perspective on your recent stay at The Westin. Delighted that you felt our recent renovations and "coastal chic" style are incredible. We are glad you experienced one of our Carolina Suites and hope you will have the opportunity to try one of our larger suites in the future with enhanced features that you might enjoy. Our resort shuttle does take guests to golf, tennis, and also the Shelter Cove Marina/shopping area which is on a regular daily schedule, and we are sorry if you were not aware of this option. We are very proud of our childrens' programs and appreciate your highlighting some of the fun features we provide. We hope that you will return in the future for another renewing stay.
- Jeff Waddell, Director of Operations

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1,257 - 1,263 of 1,665 reviews

Reviewed 28 May 2014

We went on a family vacation in April and had an amazing time. The hotel is on a gorgeous beach and we had a premium oceanfront room. The rooms were recently renovated and they are extremely clean, comfortable and well appointed. We had a stunning view of the ocean with a private balcony. The room was far from the lobby but this worked out very well since it meant we were closer to the beach and had easy access to the multiple pool areas. The grounds are very well kept and we enjoyed having breakfast outside each morning-- we would grab a pastry and coffee at the cafe and enjoy it in one of the many available sitting areas in the gardens. We will definitely come back for a visit and I can't recommend this hotel enough!

  • Stayed: April 2014, travelled with family
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2  Thank NYC13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 2 June 2014

Thank you for sharing feedback on your wonderful stay at The Westin for a family vacation. Delighted that you enjoyed our recently renovated resort, impeccable grounds, and gorgeous beach. We look forward to welcoming your family back soon for another memorable stay.
- Jeff Waddell, Director of Operations

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Reviewed 28 May 2014

This is the second time we have stayed at the Westin. It is a great location - right on the beach. Fantastic service from every staff member we encountered. We had the Sunday Buffet and my wife wanted biscuits with her breakfast. They didn't have any prepared, but they made her four. As a result of truly GREAT customer service, she says the Westin is where we will stay when we go to HH.

  • Stayed: May 2014
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Thank Gaduffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 4 June 2014

Thank you for sharing your feedback on your stay at The Westin. Nice to know that you enjoyed our wonderful beachfront location and that you received fantastic service from our staff. It is always our intent for our guests to feel well cared for and special, and I was delighted that our staff ensured great service. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations

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Reviewed 28 May 2014

My husband, daughter and I spent a week at the Westin Hilton Head. They had recently undergone a $30 million renovation and it was apparent. As you pull up to the Westin you are greeted by the friendly employees. Check in was quick and there was not a wait.The lobby is beautifully decorated. But my favorite part of the Westin is the pool area. It is a lovely pool area with many lounge chairs and quiet little seating areas all around. The beach is steps away and it is within sight of the pool decks. Pool servers are friendly and come around frequently. The rooms are very clean and well decorated, and everything that is needed was provided or was there for the asking. We felt like our room rate was very fair for all that the Westin has to offer. We dined out by the pool and the food was good!There are so many restaurants on the island that you never have to drive far to dine outside the resort. I give the Westin Hilton Head resort my highest recommendation.

Room Tip: Ask for an ocean view!
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  • Stayed: May 2014, travelled with family
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1  Thank Susangpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 3 June 2014

Thank you for sharing feedback on your recent stay at The Westin. We were delighted that you enjoyed our recently renovated resort including our guest rooms, beautiful lobby, fantastic pool area, and awesome beach. We appreciate your comment that the food you experienced was good and that the servers were friendly and attentive. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations

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Reviewed 28 May 2014

Just completed a four day meeting here. Had been to the same meeting here 2 years ago. They have maintained the property well. Room decor nice and up to date. Grounds immaculate. For the holiday weekend there were plenty of families who were all having lots of fun by the pool and on the beach. No problem, even for us old duffers. Sure, they could have used a few more lounge chairs, but generally it didn't seem overly crowded even though the place was full. Best of all, the staff and the service from the time we arrived to the minute we drove out was top notch. Only slight negative, as others have remarked, is the relatively slim pickings on the non-HD cable service.

  • Stayed: May 2014, travelled on business
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1  Thank Mavmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 2 June 2014

Thank you for sharing that The Westin is a nice venue for meetings and also family fun on a holiday weekend. We appreciate your comment that the property is well maintained with nice, updated decor. Delighted to know that our staff provided to notch service throughout your stay to ensure you were well cared for. We do have a standard Westin channel line-up on the televisions, and our internal equipment meets the standards for HD, however, we are working with a local provider to enhance the quality. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations

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Reviewed 28 May 2014

We stayed here over Memorial Day weekend and the place is great. It is well maintained. I always love the beds at the Westin. Our checkin was efficient and the overall service superb. My family loves the place - so much that we won't stay any where else!

  • Stayed: May 2014, travelled with family
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1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 3 June 2014

Thank you for sharing that The Westin is a great resort choice and that you enjoyed your holiday weekend. We are delighted to know that you love our signature Heavenly Bed and that the overall service you received was superb as our staff always strives to provide personal and instinctive service. We look forward to welcoming your family back soon for another relaxing stay.
- Jeff Waddell, Director of Operations

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Reviewed 28 May 2014

We have stayed at many Westin hotels throughout the United States and I must say that the Westin on Hilton Head Island has always been one of the best we've stayed at. It is very family-oriented - - it's right on the beach; they have outdoor pools, hot tubs and many restaurants to choose from. The best feature are the gathering places outside where you can sit down by a fire, relax and have a drink. It is extremely accommodating. The hotel itself is always comfortable and clean.

  • Stayed: September 2013, travelled as a couple
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1  Thank Travelninja215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this reviewResponded 2 June 2014

Thank you for sharing that The Westin is an excellent hotel and one of the best. We are glad that you enjoyed our fantastic beach, swimming pools, and restaurants. It was nice to know you enjoyed our outside seating areas and that our entire resort was comfortable and clean. We look forward to welcoming you back soon for another renewing stay.
-Jeff Waddell, Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
Price Range: £108 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Perched on Hilton Head Island's famous white sand beaches and nestled amidst swaying palmetto trees, The Westin Hilton Head Island Resort & Spa offers travelers a lush tropical oasis. Enjoy the array of inspired amenities available at our Hilton Head Island resort, including private access to miles of pristine beaches, three beautiful swimming pools and four on-site restaurants. Children will love spending time at the Westin Family Kids Club, while you can escape to the Heavenly Spa by Westin™ for a rejuvenating massage. We also offer hotel guests access to the adjacent Port Royal Golf & Racquet Club for championship golf and tennis. All guestrooms feature the Westin Heavenly Bed® and double-vanity Heavenly Bath®, as well as a private balcony, many of which boast stunning ocean views. ... more   less 
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head

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