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“Our Favorite Hotel Ever!!!”

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The Westin Hilton Head Island Resort & Spa
Ranked #8 of 29 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersBronze level
Orlando
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Our Favorite Hotel Ever!!!”
5 of 5 bubbles Reviewed 12 July 2014

The hotel and staff are first class. We were told we had a king room but it was actually a double that was listed in the system as a king. I called the front desk and within 30 minutes they had moved me to another room on the top floor with an ocean view at no extra charge. The pools and the grounds were simply amazing. This is by far our favorite hotel we have ever stayed at. Thank you Westin for an amazing birthday. We will be back.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nosaj_sggob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 15 July 2014
Thank you for sharing that The Westin is your favorite first-class hotel. Delighted to know that you celebrated your birthday here and enjoyed our amazing pools and renewing environment. I am sorry for the inconvenience of the initial incorrect room assignment, but glad to know our staff ensured you were well cared for by providing upgraded accommodations. We look forward to welcoming you back soon for another memorable stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (483)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014

The moment you pull into Port Royal to the drive to the hotel is amazing.The staff was very nice and helpfull.I came for my birthday and the hotel sent me chocolates to my room which were deliocous.Enjoy the breakfast buffet on the patio.And the beach was right at your doorstep.And the pool area is so relaxing.The Westin is very family friendly and also romantic.The Westin is are new vacation spot and told friends and family to make there way to Hilton Head and stay at the Westin.Thank you for an amazing vacation!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mkleintop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 15 July 2014
Thank you for sharing that The Westin is your new vacation spot. I was delighted that you enjoyed our beachfront location and relaxing pool environment. It was also nice to know that our staff were nice and helpful and ensured you were well cared for by delighting you with a special birthday surprise. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sammo50
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 10 July 2014 via mobile

First impressions were not great...head bellman barked orders on arrival for parking etc...We reserved and paid for two adjoining oceanfront rooms. At check in there was a big to do about the rooms being adjoining, and do we have to have adjoining? Standing in front of the front desk personnel were my five year old twins, yes....we have to have adjoining! The checked us into our "oceanfront" room, the only thing it fronted was another building, after 25+ minutes on the phone with the front desk they found something for us. Only one of the rooms were ready and we were promised a call when room #2 was ready plus keys, neither materialized. When we called for keys the "at your service rep" could not have been ruder. My husband called the manager with a promise for a call the next day, that never happened either. I would guess if you weren't someone that complains they would have happily taken your "oceanfront" money and put you in a "resort" facing room. We were given 2 free bfast coupons for our trouble, we never used them as we were a party of 4.
Other negatives the "at your service" line would just ring and ring with no one ever answering. Dated pool area with seating at a premium and zero "kid friendly" zones like a slide or splash zones.
Positives: great kids club staff, great friendly hardworking pool staff, pretty rooms, beautiful beach.
Really nice helpful guy at "outside hilton head" the rental company.

Stayed May 2014
Helpful?
Thank Sammo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 15 July 2014
Thank you for sharing your perspective on your recent stay at The Westin. We appreciate your comments on our beautiful hotel and beach and also our friendly and hardworking staff. Please accept my sincere apology for the first impression you recevied from our bellman, as it is always our intent for our guests to have a professional and gracious welcome to our resort. I am sorry for any misunderstanding that occurred with your requested guest rooms being connecting. Our staff did their best to accommodate your request, which is not guaranteed, by locating the connecting rooms required to ensure your comfort. We do have several room types related to a view of the ocean, and I can assure you that all efforts were focused on fulfilling your request based on our room type availability. Most guests relay that our 3 swimming pools, multiple options for kids' fun activities, poolside dining, and our Kids Club program, ensure that children have an optimum pool and beachfront experience, and you are correct that we do not offer the splash zone environment so our guests may also have the option of relaxation. We hope that you will return in the future as I know we can meet and exceed all your expectations on your next stay.
- Jeff Waddell, Director of Operations
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New York City, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 10 July 2014

First time visiting this property, and will definitely be back in the future. This place has undergone a full renovation, and the results are fantastic. I wasn't sure what to expect coming in, as I generally get disappointed more often than not at SPG properties. Over a busy July 4th weekend, I wasn't sure what to expect, however, this place met my high expectations and exceeded them. They honored all SPG benefits and beyond, without even asking (most places need to fight for these). Service was great, the staff was always helpful and attentive. I found prices to be reasonable for a newly renovated, beachfront property on a holiday weekend. Would not hesitate to stay at this property again.

Room Tip: Ocean front rooms are worth the upgrade. Higher priced suites don't have the same views.
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Green Features: The hotel offers a Green Choice option. For 500 Starpoints you can forgo daily room cleaning.
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank hongjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 15 July 2014
Thank you for sharing feedback, as a valued SPG Member, on your holiday weekend stay at The Westin. Delighted to read your comment that our recent renovations are fantastic. I appreciate knowing that you received great service from our staff who was helpful and attentive ensuring you were well cared for. We certainly look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrenceville, Georgia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

You walk into the Westin and the aroma relaxes you. The grounds and rooms are wonderful. The staff is top notch. This is my favorite place to stay on the island. Better place for adults, children will love the pools, but the kid programs are limited.

Room Tip: Suite 3082 has limited ocean view and mostly rooftop.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank alitt7688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 15 July 2014
Thank yo for sharing that The Westin is your favorite place to stay on Hilton Head Island. We are delighted that you enjoy our resort grounds and guest rooms as well as our top notch staff. We do have a full array of children's activities every day during the summer season as well as Kids Camp, with information posted as well as available through our concierge team, and I am sorry if you were not aware of all the options. We look forward to welcoming you back soon for another relaxing stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
1 review
5 of 5 bubbles Reviewed 9 July 2014

Our stay this year was our 8th. It was a five night stay, No grandchildren this time. The lobby and front entrance gives you the feeling of luxury. The staff always greets you cheerfully. The pool area is great and there are rental chairs/umbrellas on the beach. You can order drinks at the pool and try the Splash pool side restaurant for lunch and then right back in the water. The food is really good. The grounds are just beautiful.

Our stays have been part of a conference but we arrive early to enjoy the non-conference days.

Room Tip: Upper floors to see over the trees
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  • Stayed June 2014, travelled on business
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 10 July 2014
Thank you for sharing feedback about your 8th stay at The Westin to attend a conference and also to enjoy some personal renewal time. We are delighted to know that you like our recently renovated resort and "coastal chic" decor as well as our beautiful grounds. We also appreciate your noting that you enjoyed the great food and drinks at Splash. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

I have attended a conference (and brought along my family) at the Westin Hilton Head for the last seven years. In the past five years they have made significant improvements to the property, management, and staff. This is now a truly enjoyable place for a conference and for a vacation. The rooms are updated, extremely comfortable, and well maintained. The food is excellent. The pools and beach are great. Above all, the entire staff is friendly and helpful. I would highly recommend a stay here.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, 10 July 2014
Thank you for sharing that you had an enjoyable stay at The Westin, as one of our valued repeat guests, while attending a conference as well as experiencing a family vacation. Delighted that you enjoyed our recently renovated "coastal chic" resort and our comfortable and well-maintained guest rooms. It was also nice to know you experienced excellent food and our fantastic pools and awesome beach. We appreciate your noting that our entire staff is friendly and helpful as they always strive to provide personal and instinctive service to each guest. We look forward to welcoming your family back soon for another memorable stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Hilton Head Island Resort & Spa

Property: The Westin Hilton Head Island Resort & Spa
Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head

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