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“Beautiful resort with some opportunities” 4 of 5 bubbles
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
Ranked #4 of 29 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beautiful resort with some opportunities”
4 of 5 bubbles Reviewed 15 June 2014

We were pleased with a number of aspects of our stay at the Sonesta Resort. The grounds and the pool were beautiful. The customer service at the entrance and the front desk was outstanding. The rooms were spacious and newly renovated with a great interior design. Despite hitting so many of the right marks however, there were two issues that caused us to question going there again.
First, the beach was very crowded. It appears that the resort actually shares their beach access with a large surrounding neighborhood. If you intend to rent chairs and umbrellas from the beach patrol at the access point be prepared to have large numbers of people setting up in front of you. If that kind of experience bothers you, your best option would be to bring your own umbrella and chairs and walk as far as possible to the left or right side to break away from the masses for some peace and quiet.
Second, while the pool is beautiful and clean, the poolside restaurant wasn't quite up to the standards of the rest of the resort, or other resorts we've stayed. The quality of the food and drinks was lacking given the cost, and one of the bartenders was rather short with her customers, which somewhat soured us on the experience at the pool. I might recommend bringing a cooler and packing a lunch for the beach and just using the pool for swimming.
Despite these two issues we encountered, we had a great time overall at this resort and would recommend it to our friends as long as they had the right expectations going in.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank OCL25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 July 2014
We much appreciate your comments following your Sonesta Resort stay! I am delighted that you enjoyed the grounds, the welcoming greeting from our staff upon arrival and were impressed by the recent renovation. We love to hear from guests who admire the newly designed property as much as we do! In regards to your food and beverage service, please reach out to our Food and Beverage Director, Robert Fedorko at (843) 341-1818. He would appreciate the opportunity to address the experience in detail with you. Please know, June and July is the height of our travel season. We encourage you to visit in May, September or October if you prefer fewer beach goers, and more couples. We would love to see you again and hope to have an opportunity of welcoming you back! Thank you so much for your constructive feedback!
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2,106 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (472)
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English first
Sumter, South Carolina
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

My family and I enjoyed our 5 night stay here. We picked this resort over the Omni due to the more central location and access to better bicycle paths.

The resort is modern, clean, and centrally located. There were no issues with check in or check out. Our room was an ocean horizon view, and we enjoyed the balcony. There is a lagoon between the resort and the beach, so the room is an ocean (not a beach) view. The walk to the beach was short, and the beach was very nice. The pool was nice.

The bar is great (the bartender John and server Kimberly were especially helpful), and we had a nice breakfast buffet at Hayward's each morning. The pool side bar had god drinks, and we enjoyed lunch there one day.

We loved the location in Shipyard plantation, and the bike paths allow for easy access to Coligney Plaza and many other areas of the island. We would stay here again.

Room Tip: I recommend a room away from the elevators and lobby, as the bar is usually crowded each night and n...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JMLMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 July 2014
Thank you very much for your excellent review and wonderful feedback! I am so pleased that your family enjoyed the perfect location of our property and the extensive bike trails we have to offer. Our Food and Beverage team as well is delighted to hear about the superior service you received from John and Kimberly at the Sweet Cane Pool Bar and Grille! I hope you had an opportunity to sample our Signature Blood Orange Mojito – if not, next time! With regard to your preferred room type and location, our Reservations Specialist will be waiting for your call when it is time for your return! We look forward to welcoming you back!
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Hilton Head
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

The Sonesta Resort is truly the best place to stay on the island - there is something for everyone. Convenient to the beach and to the island happenings. Excellent facility - the new renovation makes this the nicest resort on the island. Spacious, clean rooms. Hayward's is far beyond your typical "hotel" restaurant. We consider it to be in the island's top 3! Highly recommend it.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Sonesta

Helpful?
3 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 July 2014
Thank you so much for your excellent feedback following your June visit. I am delighted to hear that you are impressed by our recently renovated property and view us as the Number 1 resort on Hilton Head Island! Our Food and Beverage team is also excited to know that you enjoyed your experience in Heyward’s Restaurant and you rate it among one of the top 3 island restaurants! In addition, your comments regarding the cleanliness of your guest room have been very well received by our Housekeeping Department. We are so pleased that you enjoyed your stay and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

Everything about our stay at the Sonesta was top class. The staff are fantastic and and the resort is just beautiful. The facility is very clean with a wonderful interior design. The rooms are comfortably appointed and the bed is terrific. We cannot wait to stay here again.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BagLadyAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 16 June 2014
Thank you for this wonderful review! We can not thank you enough for positive comments which will be shared with the entire team here at the Sonesta Resort. Our goal is to provide an authentic resort experience with comfortable accommodation and we are happy to know you shared the same thoughts. We would appreciate you sharing your experience with your friends and family and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fruitland Park, Florida
Level Contributor
184 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Stayed here for two nights, all I can say is wow! My first time staying at a sonesta resort, and it won't be my last! The room was very comfy and the hotel was remodled lately, so it was very colorful and comfortable.
The staff very professional and helpful! I accidentally left my iPad in the gift shop, and after a few hours, I realized it, I went down to the front desk, and thank god it was turned in! Security brought it back to me! Honest, professional and friendly staff, I am hooked on this resort, and will be back! The beach was beautiful, the grounds amazing and soooo relaxing, the perfect place to,relax and get lost in nature, but still have the convenient things needed for business, good internet, business center and nice restaurant on property, I didn't have time to visit the restaurant , but next time for sure! Cabanas pool side super comfy :)

Stayed June 2014, travelled on business
Helpful?
3 Thank Soapster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 16 June 2014
Thank you for sharing with us your experience. We are excited to know your business stay went well and we will have an opportunity to welcome you back again! We appreciate the recognition for towards our honest, professional and friendly staff as we strive each day to provide excellent guest service. We look forward to having you enjoy our pool side service at Sweet Cane Bar and Grille during your next getaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We stayed at this hotel for three nights in May. The resort was beautiful and the staff very accommodating. The pool area was especially nice. The rooms were spacious, clean and the beds were very comfortable. Would definitely stay here again!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank debra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 12 June 2014
Thank you for your wonderful review! We are very excited your experience was just what you hoped for. We appreciate you recognizing the accommodating staff and happy to hear you enjoyed our pool area and our rooms! We hope to welcome you back again soon for some relaxation in our Arum Spa or simply to enjoy our signature blood orange mojito at our Bayley’s Bar and Terrance!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabeth, New Jersey
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

My husband and I stood here for our 1 year anniversary. It's a very beautiful hotel and the service is superb. We were upgraded to the Garden View which was right in front of the pool and easily accessible to the beach. It was so worth to take the upgrade. We loved it so much we stood an extra day. It was a very relaxing and enjoyable stay. We also hit the spa for a massage and facial. We would definitely go back!

Room Tip: Ocean view or garden view (pool side)
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Soraya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 12 June 2014
Congratulations on your one year anniversary! We are very excited to have been part of your special celebration. Thank you for taking the time to let us know how great of a time you had with us and we hope to be the destination of choice for many years to come! Thank you again for your review and the entire team at the Sonesta is looking forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Resort Hilton Head Island

Property: Sonesta Resort Hilton Head Island
Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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